1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

TiVo Elite: And the Spontaneous Reboots Continue...

Discussion in 'TiVo Premiere DVRs' started by Wendy in NY, Mar 27, 2012.

  1. Apr 13, 2012 #41 of 246
    Soapm

    Soapm Active Member

    1,564
    0
    May 9, 2007
    So close,...
    What kind of elite did you get with a tape?

    I wouldn't worry about a reboot or two in the first few days. See how it does long term.
     
  2. Apr 30, 2012 #42 of 246
    Wendy in NY

    Wendy in NY New Member

    75
    0
    Jan 9, 2012
    New York
    That's exactly how it happens to me. My spontaneous reboots occur mostly when I'm watching a recorded program AND if I happen to be fast forwarding or rewinding with my TiVo slide. Other times I'm watching a live program and I'm navigating through the menus again with the TiVo slide. Usually when there's a slight delay after pressing the buttons on the remote, that's always a tell-tale sign for me that with the next press of a button, the TiVo is going to reboot.

    My Elite has also rebooted while I'm not in the same room so I'm not touching anything and it has also rebooted while I'm at work. I live alone so no one else is there to touch anything but when I get home from work and go to My Recordings, I'll see 2 recordings say for example Chopped. It'll show Chopped from 9-9:25 and then continues from 9:37-10.

    Very frustrating indeed.
     
  3. Jun 5, 2012 #43 of 246
    rrg

    rrg New Member

    78
    0
    Apr 22, 2004
    NJ
    No activity here for more than a month.

    I'm not saying that that's a bad thing, but it's not evidence that the problem isn't still occurring.

    Have there been any software updates recently?

    Can anyone report recent reboot issues with the Elite (now the "Premere XL4", I guess)?

    Equally interesting, can anyone who was seeing this issue regularly now report that the problem seems to have gone away (for them)?
     
  4. Jun 5, 2012 #44 of 246
    beejay

    beejay New Member

    683
    0
    Feb 3, 2001
    Richmond, IN
    I've had 2 spontaneous reboots since I installed 20.2.1.1 on 5/11. That's once every 297 hours. Not as good as the once every 418 hours with 20.2 but it's still early.
     
  5. Jun 5, 2012 #45 of 246
    rrg

    rrg New Member

    78
    0
    Apr 22, 2004
    NJ
    Thanks, that's useful information. It would seem that that the problem is still present in even the most recent software update.

    I still believe that any software-related reboot is unacceptable. My Series 3 units that would be replaced by the XL4 (if I got one) are rock-solid and I can't recall them EVER missing a recording for any reason apart from power outages, listings mistakes, or user error.

    I'll continue to watch this thread, and will inquire from time to time if it stays dormant.
     
  6. Jun 5, 2012 #46 of 246
    Wendy in NY

    Wendy in NY New Member

    75
    0
    Jan 9, 2012
    New York
    I got the Spring update early last week and my Elite or XL4 (whichever way you want to call it) rebooted while I was watching a recorded program just this past Thursday. Yesterday while I was trying to set a one time recording, the box froze and I turned it off and when I turned it back on about 3 hours later, it was still in a frozen state so I had to unplug/replug.
     
  7. Jun 5, 2012 #47 of 246
    skaggs

    skaggs AlbanyHDTV

    233
    0
    Feb 13, 2003
    Albany, NY
    I almost pulled the trigger on the $50 off sale. I decided to read around here first and I'm glad I did. I can't get rid of my rock solid HD units for the apparently buggy, rebooting elite.
     
  8. Jun 5, 2012 #48 of 246
    compnurd

    compnurd New Member

    1,011
    0
    Oct 6, 2011
    The bugs are hit and miss. It appears anyone without a Tuning Adapter has had very little issues. I am leaning towards based on the threads the tuning adapter having issues with 4 tuners. You have 30 days to return it
     
  9. Jun 5, 2012 #49 of 246
    farmermac

    farmermac Recorder of shows

    132
    0
    Jan 31, 2012
    Nope you're not. I reccomended my inlaws get a pace dvr from the local cable company when their Motorola box was acting up. Same software but more stable boxes. They know I love my tivos but I can't reccomend them a premiere. They need something that is rock solid and I know I'll be fielding calls if they get a TiVo that keeps rebooting. I've been burnt and wasted a lot of time on a rebooting TiVo and I'm not ready to reccomend TiVo or the useless support until they fix their software
     
  10. Jun 5, 2012 #50 of 246
    beejay

    beejay New Member

    683
    0
    Feb 3, 2001
    Richmond, IN
    I do not have a tuning adapter and still have the reboot issue.
     
  11. Jun 5, 2012 #51 of 246
    indiantime9

    indiantime9 New Member

    2
    0
    Jun 5, 2012
    for the past two weeks I have been trying to 'force' a connection on my premier for the most recent update and #1 it is constantly rebooting, #2 "unknown error" message "unable to connect" #3 I am now without ANY info what so ever. (note: forcing was a recommendation of a TiVo service rep) this machine is not even a year old and will not update. I have normal phone service, I have comcast cable and I have DSL as an internet provider. I am beyond frustrated...help please!
     
  12. Jun 6, 2012 #52 of 246
    todd_j_derr

    todd_j_derr Member

    180
    0
    Jun 6, 2000
    Pittsburgh,...
    I am still seeing it occasionally but not nearly as much as the multiple reboots per week I was getting before.

    FWIW, I haven't seen any evidence TAs make the problem more or less likely; I don't have one and I certainly had plenty of problems.
     
  13. Jun 6, 2012 #53 of 246
    hillyard

    hillyard Member

    88
    0
    Nov 1, 2011

    I don't have an adapter and it happens when streaming to another room. happens about twice a week and tivo had the unplug wait plugin wait unplug remove cable card plug in responce
     
  14. Jun 6, 2012 #54 of 246
    haplo888

    haplo888 New Member

    44
    0
    Jun 9, 2009
    Well the newest XL4s still seem to have the problem. I got my XL4 2 days ago and have had 2 crashes/reboots.

    Everything is up to date, no tuning adapter, and since I just got it, it's virtually empty.

    Haplo
     
  15. Jun 6, 2012 #55 of 246
    aaronwt

    aaronwt UHD Addict

    19,190
    25
    Jan 31, 2002
    Northern...
    Whether it's empty or full should not make a difference. I've had my Elites at 100%, 0% and everything in between. They have worked the same no matter how much was on the hard drive.
     
  16. Jun 6, 2012 #56 of 246
    MJHoltorf

    MJHoltorf New Member

    32
    0
    Dec 23, 2001
    Rancho...
    They are indeed hit or miss. FWIW, I have had a Premiere since April and an XL4 activated since 5/12. They both use Motorola M-Cards and TA's. I have had absolutely 0 problems from day 1. The activation of the units took longer than I expected (a few hours with Cox Cable tech support). Once that was complete, the Spring update hit both units, and they both survived the reboots with no trouble. I use MRS a fair amount (wired GigE), and the XL4 has been recording suggestions constantly since it was activated. So that is 0 reboots, 20 season passes and counting, consistent MRS, no missed recordings. As I mentioned in another thread, your mileage may vary.

    I am very happy at this point, but based on the horror stories in this and other threads, maybe I'm really lucky. There are a lot of variables in this unfortunately. Software, hardware, cable companies... it is hard to say it is any one thing. For me, the software works great. OK, no Amazon Prime yet, the other apps need polishing, etc., but for a DVR, it has been rock-solid, just like I would expect. I think tuning adapters are an annoying kludge, but they work fine so far. I have not messed with online season passes, so I can't vouch for the reboot it has caused others. I probably will not tempt fate by doing so.

    I feel for all of you that are having these troubles. I am only hoping that your experiences are truly not the norm, and that they get resolved. Since I know it is possible to use a Premiere or XL4 in my particular situation, I would feel comfortable recommending them to someone else that had that same situation. I can't vouch for anywhere else though. :(
     
  17. Jun 6, 2012 #57 of 246
    haplo888

    haplo888 New Member

    44
    0
    Jun 9, 2009
    Do you have a slide remote?

    I read somebody else that's having troubles with reboots like I am on their XL4 also had a slide remote.
     
  18. Jun 6, 2012 #58 of 246
    rhettf

    rhettf R3T1CAL

    176
    0
    Apr 5, 2012
    Oakland, CA
    Last week I as on a business trip in Vegas, occasionally I would use my slingplayer to connect back to my TiVo.

    On the third night I connected to my Tivo and it had rebooted but was sitting at teh DVR Extender Warning. Saying the Drive couldn't be found (I have had this happen before and i had to unplug both the drive and the Tivo before the TiVo started again)

    It was very frustrating since unless I told the Tivo to disconnect the drive complete I couldn't get the box to restart.

    I wish Tivo gave us a way to restart the power via a remote command at that screen.

    I am thinking I might need to setup a power outlet that can be turned of via a IR remote. Currently I have a little IR Remote for two outlets (normally for christmas lights - it just plugs in between the wall outlet and the plug itself) I am thinking about programing the lights IR command into my slingbox and have the Tivo box and Drive plug into the outlets so if need be I can "unplug" the TiVo box while away.

    Any other ideas on how to restart the box from afar? has anyone else have had problems with the external storage on the Elite after a reboot?
     
  19. Jun 6, 2012 #59 of 246
    aaronwt

    aaronwt UHD Addict

    19,190
    25
    Jan 31, 2002
    Northern...

    yes. I use a Slide remote on both of my Elites.
     
  20. Jun 7, 2012 #60 of 246
    haplo888

    haplo888 New Member

    44
    0
    Jun 9, 2009
    Sounds like some are just more stable than others then. Maybe I'll RMA this XL4.
     

Share This Page