It did not ask for Username and Password? Can you go to tivo.com, click on My Account and login, then there should be "DVR Preferences" and there would be checkboxes on each Tivo you have on your account for TRANSFERS and DOWNLOADS, check those. Have your Tivo(s) make a Tivo connection. It will then get a Media Access Key, which you must use to transfer shows. It is set in Tivo Desktop.