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TiVo Desktop Plus not seeing DVR

Discussion in 'TiVo Help Center' started by Ready2learn, Oct 28, 2013.

  1. Ready2learn

    Ready2learn New Member

    Oct 28, 2013
    I had to download TiVo Desktop Plus when I upgraded to Windows 8. I have a Series 2 TiVo. When the software wouldn't see my DVR I found out it was not supported for Windows 8, but I kept finding forum users who were getting it to work by using patches or codecs. I called a service tech who said my problem is a network problem, not a codec problem, and they don't support Windows 8 so there is nothing they can do but give me my money back. We tried restarting everything, setting the system to use the TiVo Beacon, disabling Firewalls etc, and nothing helped. I tried to go to several links mentioned in forums about a patch, but every link I tried is now a dead-end. It seems TiVo is disabling those links.

    Before I call back to get a refund on the software I wanted to make one last try to find out if there are any others out there who have a fix. Please notify me if there is some patch still active I can download. There is nothing else I can do to the DVR or my laptop to fix it.

  2. unitron

    unitron Active Member

    Apr 28, 2006
    semi-coastal NC
    Was this service tech you called someone at and employed by TiVo, Inc?

    Who, exactly, told you that they don't support Windows 8?

    The whole point of TiVo discontinuing the free version of Desktop (though it's still available) is that Microsoft left stuff out of Windows 8 from 3rd parties whom they would have to pay, so TiVo offers only Desktop Plus, which includes the needed 3rd party stuff, which is why you have to pay TiVo for it because they have to pay the 3rd parties, and they did this so they wouldn't have a zillion support calls from people who are running W8.

    Are you sure you got a good, full download of the latest version of Desktop Plus directly from tivo.com?

    Should I infer anything from you saying you had to download it as opposed to saying you had to buy it?
  3. worachj

    worachj Well-Known Member

    Oct 13, 2006
    Eagan, MN

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