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TiVo Desktop Issue - TiVo Server Service Process has Stopped Working

Discussion in 'TiVo Home Media Features & TiVoToGo' started by mchiles, Dec 27, 2013.

  1. mchiles

    mchiles Member

    Jul 13, 2007

    I recently bought a new desktop computer running Windows 7. I repurchased from TiVo, TiVo Desktop 2.8.3 and installed it on the new desktop computer. Now, several times a day, the error message, shown in that attached word document, appears and the TiVo Server stops working and I am unable to download shows from my TiVo boxes.

    I have uninstalled and reinstalled TiVo Desktop 2.8.3 several times and it does not solve the issue.

    I did not have this issue with my older Windows 7 desktop PC running an earlier version of TiVo Desktop.

    Please help me to figure out how to resolve this.


    Hershey PA

    TiVo Series 3
    Tivo Premier Elite
    TiVo Stream

    Attached Files:

  2. wmcbrine

    wmcbrine Ziphead

    Aug 2, 2003
    (So nobody else has to download this attachment:)

    Problem signature:
      Problem Event Name:	APPCRASH
      Application Name:	TiVoServer.exe
      Application Version:	2.8.412.370
      Application Timestamp:	00000000
      Fault Module Name:	CC3260MT.DLL
      Fault Module Version:
      Fault Module Timestamp:	00000000
      Exception Code:	c0000005
      Exception Offset:	00001c74
      OS Version:	6.1.7601.
      Locale ID:	1033
      Additional Information 1:	419e
      Additional Information 2:	419e533812d3b6e43c7373f7beac6c8f
      Additional Information 3:	542d
      Additional Information 4:	542d4a3c4d04901a3e1f504e47bc8b7a
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  3. ThAbtO

    ThAbtO TiVoholic by the bay

    Apr 6, 2000
    SF Bay Area
    This was the major reason I switched to PyTivo.

    Tivo Server never finished loading and kept my processor on full duty for a long time every time I start my computer.

    PyTivo never took up any valuable processor time, and I never had any problems since.
  4. ggieseke

    ggieseke Active Member

    May 30, 2008
    It's solid as a rock for me on Windows 7. The faulting module listed in the crash dump is the Borland C++ run-time, so I'd look for another copy of CC3260MT.DLL on the computer with a different version.

    Every program that needs a common module like that should sandbox it within its own directory structure and use a .manifest file so that it won't affect other programs, but lots of software installation packages get that part wrong. Once you find the program that's using a different version it will probably come down to which program you want to keep.
  5. mchiles

    mchiles Member

    Jul 13, 2007
    Thanks for your comments.

    However, I would like to get TiVo Desktop to work properly.

    The CC3260MT.DLL that is in my C:\Program File (x86)\TiVo\Desktop Windows 7 directory has a 1/30/2003 7:04am date/time stamp and a size of 1,465 KB.

    Is that the same date and size CC3260MT.DDL that everyone else is using with TiVo Desktop?

  6. ggieseke

    ggieseke Active Member

    May 30, 2008
    That's the same as mine. It should be version

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