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TiVo Desktop Issue - TiVo Server Service Process has Stopped Working

Discussion in 'TiVo Home Media Features & TiVoToGo' started by mchiles, Dec 27, 2013.

  1. mchiles

    mchiles Member

    Jul 13, 2007

    I recently bought a new desktop computer running Windows 7. I repurchased from TiVo, TiVo Desktop 2.8.3 and installed it on the new desktop computer. Now, several times a day, the error message, shown in that attached word document, appears and the TiVo Server stops working and I am unable to download shows from my TiVo boxes.

    I have uninstalled and reinstalled TiVo Desktop 2.8.3 several times and it does not solve the issue.

    I did not have this issue with my older Windows 7 desktop PC running an earlier version of TiVo Desktop.

    Please help me to figure out how to resolve this.


    Hershey PA

    TiVo Series 3
    Tivo Premier Elite
    TiVo Stream

    Attached Files:

  2. wmcbrine

    wmcbrine Ziphead

    Aug 2, 2003
    (So nobody else has to download this attachment:)

    Problem signature:
      Problem Event Name:	APPCRASH
      Application Name:	TiVoServer.exe
      Application Version:	2.8.412.370
      Application Timestamp:	00000000
      Fault Module Name:	CC3260MT.DLL
      Fault Module Version:
      Fault Module Timestamp:	00000000
      Exception Code:	c0000005
      Exception Offset:	00001c74
      OS Version:	6.1.7601.
      Locale ID:	1033
      Additional Information 1:	419e
      Additional Information 2:	419e533812d3b6e43c7373f7beac6c8f
      Additional Information 3:	542d
      Additional Information 4:	542d4a3c4d04901a3e1f504e47bc8b7a
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  3. ThAbtO

    ThAbtO TiVoholic by the bay

    Apr 6, 2000
    SF Bay Area
    This was the major reason I switched to PyTivo.

    Tivo Server never finished loading and kept my processor on full duty for a long time every time I start my computer.

    PyTivo never took up any valuable processor time, and I never had any problems since.
  4. ggieseke

    ggieseke Well-Known Member

    May 30, 2008
    It's solid as a rock for me on Windows 7. The faulting module listed in the crash dump is the Borland C++ run-time, so I'd look for another copy of CC3260MT.DLL on the computer with a different version.

    Every program that needs a common module like that should sandbox it within its own directory structure and use a .manifest file so that it won't affect other programs, but lots of software installation packages get that part wrong. Once you find the program that's using a different version it will probably come down to which program you want to keep.
  5. mchiles

    mchiles Member

    Jul 13, 2007
    Thanks for your comments.

    However, I would like to get TiVo Desktop to work properly.

    The CC3260MT.DLL that is in my C:\Program File (x86)\TiVo\Desktop Windows 7 directory has a 1/30/2003 7:04am date/time stamp and a size of 1,465 KB.

    Is that the same date and size CC3260MT.DDL that everyone else is using with TiVo Desktop?

  6. ggieseke

    ggieseke Well-Known Member

    May 30, 2008
    That's the same as mine. It should be version

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