So I called Tivo this afternoon to inquire about the Premier vs Roamio, the operator actually told me to google search it on my own. I was shocked that an agent of the company would actually tell a potential customer to do their own research instead of taking the opportunity to sell the product. I got the impression that this customer svc agent was maybe a 3rd party hire. Does Tivo outsource their customer svc agents? She told me that before she bought her Roamio she google'd to find out the difference between the premier and roamio and that is how she made her decision to buy the roamio.