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TiVo Conects Daily...but guide is not updating?

Discussion in 'TiVo Roamio DVRs' started by michael1248, Mar 15, 2017.

  1. michael1248

    michael1248 Member

    249
    1
    Feb 14, 2002
    My box is connecting successfully every day, but the guide has not updated in about 5 days. My guide currently only goes to Friday, <March 24th.

    I called TiVo help and after running (and re-running) the diagnostics on my box, the "Help Lady" basically said..everything is fine, it just takes some time. Be patient.

    This happened once before and a reboot solved the problem. However, I don't want to reboot every time the guide data is lagging.

    Anyone else experience this issue?
     
  2. WorldBandRadio

    WorldBandRadio Member

    244
    14
    Dec 20, 2010

    My guide data last updated on Friday, March 10. Since then, there have been no updates in spite of daily checks. Five days with no updates.

    TiVo appears to be having infrastructure problems (again :(). I'm surprised the rep you talked with made you jump through hoops instead of just telling you the problem is on TiVo's end.

    (btw, I did restart the TiVo, and the problem persisted.)
     
  3. sharkster

    sharkster Well-Known Member

    4,811
    316
    Jul 3, 2004
    NV
    Same here, only both my Bolt and Premiere are just to 3/22. Been connecting without problem every day and today even my Bolt got the program update. Tough sh!tsky, I guess. I won't even bother to call them and get the perfunctory 'try restarting it' b.s. My Bolt just restarted after I ran the update, then connected again in less than an hour and it didn't update the guide data.
     
  4. WorldBandRadio

    WorldBandRadio Member

    244
    14
    Dec 20, 2010
    My Roamio also did the restart thing all by itself after an attempted update.

    Given all the software craziness of the TiVos lately, I wasn't surprised to see the seemingly random reboot.
     
  5. das335

    das335 Member

    46
    0
    Feb 8, 2006
    Just forced another connection and I finally got new guide date thru 3/27. I received the new software update yesterday and did several connections without any change in guide data until around 11 PM EST today (3/15).

    I did not pull power or do any soft restarts other than the one to finish the software update yesterday.
     
  6. wmhjr

    wmhjr Well-Known Member

    1,660
    103
    Dec 1, 2007
    It's not unique. Just more of the same. Nothing for me after 7:30pm on the 23rd. Successful connection around 9:30am. First I tried forcing a connection. Completed. No data. Then I rebooted. Nothing. Then clear program data and to do list. All gone but never even started populating a single channel. Then rebooted. Nothing. Now going through guided setup again. What a friggin epic fail these things have become.
     
  7. HerronScott

    HerronScott Well-Known Member

    3,392
    125
    Jan 1, 2002
    Staunton, VA
    9:30am or pm? Our Roamio Pro made it's normal connection in the morning yesterday and was still only going to the 22nd but I forced one last night around 9-10pm and it updated the guide data to the 27th (no additional actions needed).

    Scott
     
  8. justen_m

    justen_m Cheesehead

    8,117
    48
    Jan 14, 2004
    Boise, ID
    There was a software update that required a reboot.
    20.6.3.rc15->20.7.1.rc2
     
  9. wmhjr

    wmhjr Well-Known Member

    1,660
    103
    Dec 1, 2007
    It did its connection in the am. In the pm I forced one. Then I rebooted. Then clear cpi and tdl. Then another forced connection. Then another reboot. Nothing. I finally had to to guided setup all over. Then after 90 minutes I had one day of data. Now it finally goes to 7pm on the 27th.

    The other roamio pro is still hosed. Looks like I have hours of crap messing with it in front of me.

    And it will then still be rovi data.

    How far TiVo has fallen.
     
  10. michael1248

    michael1248 Member

    249
    1
    Feb 14, 2002
    As of this morning, I still only have guide data until Next Thursday, 3/23.

    Connecting successfully every day!

    I am deliberately not rebooting or forcing connections...just to see what happens.
     
  11. wmhjr

    wmhjr Well-Known Member

    1,660
    103
    Dec 1, 2007
    This morning the Roamio Pro I was messing with for hours last night has data out to 7pm on the 28th. The other Roamio Pro that I have not touched yet has been connecting every day successfully. However, it still has no data beyond the 23rd. I guess I have to spend the time messing with it also, since I'll be traveling, and can't really wait until the 23rd to see if it stays screwed up.

    Thanks again, Rovi.
     
  12. WorldBandRadio

    WorldBandRadio Member

    244
    14
    Dec 20, 2010
    fwiw, my Roamio finally got guide data today. It is up to date.

    It really looks like quality at TiVo is heading in the wrong direction. So many bugs, so many infrastructure problems lately.
     
  13. michael1248

    michael1248 Member

    249
    1
    Feb 14, 2002
    As of last night night, I only had 7 days of guide left.

    My guide finally got updated this morning.
     

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