Nailz, I certainly wouldn't hesitate because of this! I think my 'issue' is actually resolved because, although I can't connect to my Tivo via the app (directly), I do see that you can use the app to connect to the Tivo service and that seems to be suitable for me. I was with TW cable year ago and got ticked off at them for whatever reason, don't remember, not important now. Moved to Dish for about 3 years and got tired of some issues that weren't being resolved (fast enough) for me, then I went to DirecTV for about 10 years, and although I had a good experience, I wanted the Tivo experience back and moved back to cable since the Roamio's are now available. Yes, there are occasional problems, but the benefits and enjoyment I get out of the Roamio and Tivo service is FAR BETTER than not having it. Tivo engineers designed their software very intuitively and with features and design thoughts for people who really watch TV. As a computer network admin who has been in this business since 1985, it's difficult to buy anything electronic that always and totally lives up to 100% of everyone's expectations. Yes, there are some times when I'm frustrated but I don't regret my investment and I'm always ready to accept some blame for any deficiencies on my end related to a problem.