If you have been dealing with CableCARD problems like I have been, here is the direct number to the TiVo CableCARD support team: 1-866-986-8486 Remember, CableCARD problems (with the exception of a defective card) can ALWAYS be fixed over the phone. Having the TiVo CableCARD support guy on the phone when calling your cable company (TiVo will 3-way call for you!) is a huge help. When you are stuck, just keep in mind that it's a matter of getting the right support tech who is willing to actually do the research and help you out. It took 15 calls for me to get my 2 CableCARDs to work, and after all that wasted time I found out that the problem since the start was just that Time-Warner "accidentally" removed my cable TV package when they dropped off the CableCARDs. Good luck!