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Tivo and SIR-TS360

Discussion in 'TiVo Help Center' started by GeorgeD, Mar 26, 2004.

  1. GeorgeD

    GeorgeD New Member

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    Mar 26, 2004
    Trying to see if anyone has been able to use the RS232 port of the Samsung SIR-TS360 HD receiver and the serial output of the Tivo (Sony 2000) to control the channels?

    Thanks
     
  2. trovan

    trovan New Member

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    Mar 27, 2004
    I am having the same problem. Does anyone know how to interface the TS360 with SA Tivo?

    Mark
     
  3. GeorgeD

    GeorgeD New Member

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    Mar 26, 2004
    Talked to Samsung Tech Support and was told that the RS232 port was for diagnostics only(She just did not sound very secure in her answer....Had to ask around for the answer). Just kinda strange that the specs would tout having a RS232 port if it cannot be used for anything other than diagnostics. I am just running into a royal pain trying to change channels via TIVO. I have tried a tent, moving the proximity of the TIVO and the TS360, and keep running into getting two out of three digits. I gotta figure something out, the other half is getting a little hostile with the system working like this.
    I am going to keep digging and I will let you know what I find out.
     
  4. ccwf

    ccwf 国際化 Member

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    Dec 29, 2001
    Malibu
    I also saw in The Master Samsung 360 topic in the AVS Forum that the SIR-TS-360 has an RF port. In that case, it would be worthwhile for a SIR-TS-360 owner to try the TiVo IR to DirecTV receiver RF hookup detailed in the Hughes Director GAEB0 entry of the Cable/Satellite Box Compatibility & Codes List to see if that will work for the SIR-TS-360, too.
     
  5. blekenbleu

    blekenbleu New Member

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    Mar 29, 2004
    TiVo IR to DirecTV receiver RF connection seemed worth trying,
    but the 360 did not response at all. 1/8 phone jacks fit both ends,
    and I tried all Samsung codes. I also get inconsistent
    and unreliable results using Sony 2000's IR blaster..

    I am not sure how useful the IR blaster would be,
    even if it were reliable.
    Does a regular TiVo know how to specify digital channels, such as 26-1?
    Analog local reception here is plagued by multipath,
    but digital reception is fine.
    The SIR-TS360 has VCR controls and an IR blaster,
    but I have not found a VCR code to which the Sony 2000 responds.
     
  6. mohanram

    mohanram TiVo CraZy

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    Dec 31, 2001
    Redmond, WA
    Even TiVo support does not seem to have an answer for this. Now that I paid for lifetime TiVo service & $699 for a HD DirecTV receiver what are my options here. The TiVo is useless if it cannot control the Samsung DirecTV reciever. I have spoken with DirecTV technical support, Samsung Technical Support & Tivo. No one has an answer for this one. Why does none of the TiVo codes help in successfully changing the channel on a consistent basis? This problem did not exist on the SIR-TS160 which I had earlier. Would TiVo need to issue an update to fix this?
     
  7. ccwf

    ccwf 国際化 Member

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    Dec 29, 2001
    Malibu
    Note that when trying the RF hookup, it was very important for the GAEB0 that the cable be at most 2' long. Longer cables did not work.

    And if it still doesn't work, oh well—it was just a shot in the dark. :(
     
  8. ccwf

    ccwf 国際化 Member

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    Dec 29, 2001
    Malibu
    If the SIR-TS-360 uses new codes, then someone with a Pronto (learning universal remote) or a Palm (PDA) needs to capture the codes in Pronto format. From there, the codes can be sent to moderator Gary Sargent, with a request that they be translated into TiVo format and sent to TiVo. TiVo can then send a targeted mini-update that adds the new IR code to select TiVos for testing.

    If the SIR-TS-360 does not use new codes but is instead suffering from something like what DISH Model 6000 users went through last year (bug introduced in DISH firmware), then that's hard for TiVo to deal with. In the Model 6000 case, they waited for DISH to fix their own problem, which took quite a while.
     
  9. GeorgeD

    GeorgeD New Member

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    Mar 26, 2004
    Just got off the phone with the HD/TIVO tech at Direct and I was told that they will not guarantee their units to work with a stand alone TIVO and were totally unwilling to swap out receivers for a Hughes to see if that would correct the problem. I also explained of the receiver having an overscan problem and told me that we need to go through adjusting the Zoom function. Not quite sure which planet they just landed from, but I will not give up yet. After explaining that this was totally unacceptable for channel changing that did not occur on the TS160, I got the 'Sorry you're not happy' line.

    I did try the VCR IR that came with the TS360 and ran that from the TIVO last night. Seem to clear up for a while then started again. Tried a temporary tent, different location, but back to the same old problem. Now if I could only find some two digit channels, I'd be all set....

    Sorry, didn't mean to rant, but just a little hostile right now.....
     
  10. ccwf

    ccwf 国際化 Member

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    Dec 29, 2001
    Malibu
    I think you have a right to be. I think they should be concerned that they are pushing a new receiver that works with neither TiVo nor ReplayTV, the two biggest DVRs around. It was nice to see Sony and Zenith ensure their SAT-HD300 and HD-SAT530 are TiVo-compatible after the complaints when the SAT-HD200 and HD-SAT520 were not (without extreme hoops). Too bad DirecTV and Samsung aren't willing to be as understanding.
     
  11. GeorgeD

    GeorgeD New Member

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    Mar 26, 2004
    Well, I headed home last night and decided the best move was to go to CC and get the Hughes HTL-HD (Even though their price changed from the time I checked and the time I picked it up). Got it hooked up and the TIVO serial worked perfect and all my OTA channels came in perfect. I thought my antenna was mis-directed and it was the TS360 the whole time. Going to see it and now finally sit back and watch something without tinkering all night...
    Thanks for everyone's help with this and I sure hope that Direct and Samsung get their act together for everyone else.
     
  12. blekenbleu

    blekenbleu New Member

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    Mar 29, 2004
    > Note that when trying the RF hookup,
    > it was very important for the GAEB0 that the cable be at most 2' long.
    > Longer cables did not work.

    The audio cable I first tried was somewhat over 2',
    so I tried again last night with a Sony S-Link cable
    which is also over 2' but designed for similar signals,
    and still got no response.
    Not having seen Samsung's IR dongle, am uncertain it has vanilla 1/8 phone.

    > Talked to Samsung Tech Support and was told that
    > the RS232 port was for diagnostics only.

    This is sad, since the Samsung site advertises this RS232 port
    as "Crestron certified". Message 21980 in the Yahoo! Crestron group has
    dialog from an individual who has reported success using Crestron's protocol...
    from a PC:

    > Hughes HTL-HD ... hooked up and the TIVO serial worked perfect
    > and all my OTA channels came in perfect.

    I've no experience with Hughes' HTL-HD (and only a few hours with Samsung)
    and am trying to understand how TiVo would select among local digital channels.
    For example, local PBS stations have 4 and 6 digital sub-channels which Samsung
    labels, for example 46-1, 46-2, ... 46-6, where 46 is the analog PBS channel.
    Our (Sony 2000) TiVo only lists another single channel number, 14, for digital.
    Entering 14 by IR remote is rejected by the SIR-TS360.
     
  13. GeorgeD

    GeorgeD New Member

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    Mar 26, 2004
    Did not mean to confuse with the OTA working with the HTL-HD. I still have to use the Hughes controller to access these with the sub-channel (6-1,8-1, etc.) What I was getting to was that the TS360 would not even find these channels even after setup. It logged them in but could not pull a strong enough signal. The Sony TIVO, as well as other older versions will not access the sub-channels.
     
  14. blekenbleu

    blekenbleu New Member

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    Mar 29, 2004
    > The Sony TIVO, as well as other older versions will not access the sub-channels.

    Bummer, I was hoping to get decent quality local station standard definition
    using digital sub-channels. Another approach is for an HD tuner to drive TiVo as
    a VCR. Samsung's IR blaster can control an RCA S-VHS, but I have not
    found a VCR code to which TiVo responds. Has anyone had success
    slaving a TiVo to a satellite receiver?
     
  15. ccwf

    ccwf 国際化 Member

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    Dec 29, 2001
    Malibu
    Slaving, no, but some of the C-Band TiVo owners simply set their receivers to change channels at the desired times and set their TiVos to make manual recordings. With DirecTV you should be able to do the same thing when you want to record from a sub-channel (that is, just set the DirecTV receiver to think it is recording to a VCR from a sub-channel and set the TiVo to record).
     
  16. mohanram

    mohanram TiVo CraZy

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    Dec 31, 2001
    Redmond, WA
    Anyone found a code or a solution that works? Has anyone heard back from Samsung or Tivo?
     
  17. sergiu

    sergiu New Member

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    Mar 15, 2002
    any solution yet? :(
     
  18. Jayspies

    Jayspies New Member

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    May 17, 2004
    Well, I too have a crappy-a$$ ts360 that D* foisted on me when I subscribed to HDTV...and I too can't get it to work changing channels for all the tea in china... Tried the tent, tried the reboot, tried the enter-to-change thingy.....it always misses at least 1 number.

    I called Tivo, and after a few transfers and the interminable wading thru their automated system I got to a guy who said that Tivo has someone whose job it is to do code updates and such, like the issue we're all having here... He also said that I was not the first person to call on the issue with this particular receiver.

    He said that they'll likely have a software update fix for this model soon (tho he didnt of course give me any timetables). If and when this happens, users who have called in about the problem will be sent an email telling them to update ther software. I hope this happens soon b/c I'm about at the furniture-throwing stage with this not-being-able-to-record-nothin crap...

    He suggested that more people call in to tech support at 877-367-8486 and ask for the problem to be addressed via a software update. So if you haven't called them yet, lets GIT ON IT! The more people whose wheels squeak, the more likely they'll get greased...
     
  19. GerryinNV

    GerryinNV New Member

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    May 6, 2004
    I tried to call Tivo on this and they acted like they've never heard of the issue. Do you have a case number or something that we can all commonly refer to?
     
  20. SJinBoise

    SJinBoise Tivo-American

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    Dec 9, 2001
    Boise, ID USA
    (sorry for shouting, but...)

    TiVo is a computer, with an IR receiver and an IR sender as peripherals. Why not let have an opton to make the TiVo LEARN the codes from any remote? I have a 1996 Sony receiver that could do that. The TiVo could basically act as a universal remote.

    Come to think of it, this would be an excellent "hack" if TiVo Inc. doesn't want to do it...
     

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