1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Tivo 1 wont make its daily call anymore

Discussion in 'TiVo Help Center' started by tubular031, Dec 14, 2008.

  1. dlee0708

    dlee0708 New Member

    115
    0
    Sep 20, 2002
    Lewisville, TX
    I am no expert but found a user who says it sounds like the same problem he had with Comcast and he modified a file to cause the Tivo to send a dummy Content-Length header (tried to post the url but this forum seems to want to hide it I guess).

    Then I found this link http://www.arielbusiness.pwp.blueyonder.co.uk/freeranger/TiVo/HowTo.htm
    (search for Getting Guide Data Updates to Work) and it shows how to make the modification in more detail.

    Not sure it will work, but its worth a try. As soon as I get to my Mom's Tivo I will try it, but that is gonna be a while.
     
  2. dlee0708

    dlee0708 New Member

    115
    0
    Sep 20, 2002
    Lewisville, TX
    I should have read farther, apparently this no longer works in 3.0 software, but there is a guy who is going to see if he can create a binary patch. Do a google search for daily call failed service not available. Its at the deal database forum.
     
  3. nmiller855

    nmiller855 New Member

    5,400
    0
    Sep 26, 2000
    East of...
    Due to where I have my series 1 located at this time, I only run the phone line to it about once a week & today was the day. The call failed in several different ways during the day but it finally suceeded at 8:08pm tonight.
     
  4. KeithB

    KeithB New Member

    156
    0
    Dec 12, 2008
    Charlotte
    Yeah, I happen to know him. ;)
     
  5. tubular031

    tubular031 New Member

    28
    0
    Aug 18, 2003
    Texas
    really? wonder if tivo is working on the fix finally
     
  6. WBragg

    WBragg New Member

    29
    0
    Jun 30, 2007
    Sanford, FL.
    I tested it again a few minutes ago with the same failure. I would say that it is not yet corrected. I tried both a test call and the force daily download.
     
  7. KeithB

    KeithB New Member

    156
    0
    Dec 12, 2008
    Charlotte
    I took my Series 1 out of the bedroom last night, because it's completely :eek: useless right now. I'm moving it into my office tonight with a small LCD TV to document the network conversation, and attempt hex-editing the tivoapp program embedded texts from HTTP 1.0 to 1.1.

    I certainly hope we hear something soon. The silence is deafening.
     
  8. QBiN

    QBiN New Member

    51
    0
    May 23, 2006
    You're not kidding. There has simply been no explanation nor even an acknowledgment from TiVo that there is a problem despite the overwhelming numbers illustrating the obvious.
     
  9. dlee0708

    dlee0708 New Member

    115
    0
    Sep 20, 2002
    Lewisville, TX
    I was wondering if that was the case, I thought 3 things would be too much of a coincendence (username, Avatar and Tivo user). Good luck on that finding that code to hex edit, we are all pulling for you and would probably be promoted to ruler of the world if you fixed it.
     
  10. KeithB

    KeithB New Member

    156
    0
    Dec 12, 2008
    Charlotte
    You're too kind. ;) I had to work late this evening, so TiVo hacking isn't on my schedule tonight. :( I believe another user at ddb is already working on it this Thursday evening, though.
     
  11. dfeldmanmt

    dfeldmanmt New Member

    3
    0
    Sep 3, 2002
    Whitefish, MT
    I just discovered the wife's S1 stopped downloading a week or so ago, same resjlts as documented by others.

    Is there any new info or resolution after 12/18 ?

    DISH started shutting down service to their early boxes last summer, I guess 8-10 years is all we can expect --irrespective of system lifetime

    Thanks

    DON
     
  12. ervdoggie

    ervdoggie New Member

    3
    0
    Dec 6, 2007
    Yeah! What he said!!

     
  13. ervdoggie

    ervdoggie New Member

    3
    0
    Dec 6, 2007
    Okay, so I left Tivo Series 1 alone for a while after switching to a different dial up number. It downloaded the rest of the guide on its own, yet only showed "4" days of programming & saying it was updated. Well, I should have 10-11 days of guide data. Forced another few calls and did a reboot, now 11 days of programming is back.

    Today (1/12/09) Tivo is fussing again and calls aren't going through. I called Tivo Tech Support at 877-367-8486. Chose Tech Support from the menu system and then speak to a Tivo Rep and it put me right through once I verified my account details.

    The tech I spoke to was pretty good. I of course had this blog in front of me to read, so I shot down all the *triage questions* "your Tivo is Brand "XXX" and made by xxx therefore...." Sure buddy. I pulled all those cards off their table and once his script was done and he knew I was getting guide data just not consistently, he was ready to play ball and work with me.

    He was aware of Series 1 dialup issues as of late Nov/Dec 2008 as there was a software update released for all other Tivos but series 1 about that time. Now, as an I.T. Guy of 12 years, that is usually done (and called a patch) when you've changed the infrastructure (back end systems) and now the clients (us) have to now know something different in order to keep working. I think they did something that Series 1 doesn't like.

    I asked what are they addressing about the "Nationwide" issue with Tivo Series 1s that are dialing in, specifically with modems? He could find no ticket or issue in their system and could see nothing. (not a good sign Tivo)

    I asked they open a case, so they did. I also told him I would post in the Tivo Community forum and have people call in and get a case number. I managed a helpdesk and you can't manage what is not there, let alone know about it. We continued on with the issue.

    I told him after 20 dials manually I will get a guide and it will update, so that removes all of their deflection about my "hardware" is made by xxx and my Tivo software XXX and my phone line is XXX issues trying to point to the customer in some way as if its their problem or their Tivo is broken.

    No problems on the "client" end is what I asked him to agree with based on our conversation (and he did, since they record the calls). It is on their end or with one of their providers, infrastructure somewhere in the mix to affect this widespread of a customer base. I was informed lots of "outside vendors" are used to provide the Tivo service guide, whatever and there are lots of players that have a piece of their infrastructure to work with (cable/DSL/Phone Company/Provider etc.)

    I confirmed my years of experience with him and the fact that it is soo widespread and not localized and all across the country indicates a more "centralized" issue. Not every cable/internet/telephone/DSL company makes a Nationwide change all at one time. That is Infrastructure Support SUICIDE to risk taking your network down at one time and his suggestion is completely not relevant (or someone should be fired!). He finally quieted down on that issue. We keep troubleshooting and agreed that it is NOT the Tivo hardware/customer problem since the issue cropped up November/December 2008 all of a sudden.

    Problem still exists, I'm now checking it daily and keeping a log of when it calls on its "own" without my assistance and what the status of the last call was. My last successful call was 1/11/09 4:33am. Next scheduled call is 1/12/09 4:36pm. We'll see.

    I think I'll check to see if another post exists to collect the dates and times our Series 1 Tivos are connecting on its "own" without any assistance to see if there is a particular time most success is taking place. Stay tuned...
     
  14. Rick Auricchio

    Rick Auricchio New Member

    15
    0
    Feb 6, 2002
    Cambria, CA
    Mine's been doing the same for the past few weeks. I was able to get data by forcing a daily call last week.

    I'm on dialup, Series 1 Philips HDR212.

    Tonight it said "Service Unavailable." I forced a call and got the same result at 10:07 PST.
     
  15. ditch

    ditch Couch PoTiVo

    148
    0
    Jul 22, 2003
    K.C. North
    STILL no official stance from TiVo~!!!!~!~!~!~!~!!~!~!M KL NJKMB !JHBHKJ~NKLK K"@K @KL!KPO~M###KIM#)KO L~OP{:!P#K~
     
  16. tubular031

    tubular031 New Member

    28
    0
    Aug 18, 2003
    Texas
    I ended up just about steeling a s2 with lifetime on craigslist. had this not happened I would be on the phone with dishnet ordering one of their dvrs. I can not believe tivo would do this. that is not right and its no wonder they are starting to sink...
     
  17. johnhartshorn

    johnhartshorn New Member

    5
    0
    Jan 3, 2008
    STL Metro East
    Just to add my sob story to the list, my last successful call was on 3 Jan at 10:09PM CST (Forced). 53 calls (Both forced and normal) have all failed in multiple area codes since, including a 212 number that has been very stable. :mad:


    John

    Phillips Series 1 with lifetime.
     
  18. mec1991

    mec1991 Cranky old coot

    659
    0
    Nov 5, 2004
    Back home...
    Ervdoggie,

    Thanks for your post. I called again (my saga is in the longer thread), got another CSR who also professed to know nothing about the problem, tried to keep to his script but I got annoyed and asked to speak to someone higher up only to be left on hold till I finally said to hell with it and hung up. I wish I had the technical background you and some others have to know what to say to them. :eek:

    TiVo - and I know someone from the company has to have read this forum - this is just not cool. I have never bashed the company and have rolled my eyes at some of the customer service complaints posted here in the past, but this is absurd. It has been going on for over a month now without any sort of acknowledgement from the company.

    Just tell us you are aware of the problem and are working on a fix. Trying to hide something doesn't accomplish anything good, it only makes you look bad, no matter the eventual outcome.
     
  19. ditch

    ditch Couch PoTiVo

    148
    0
    Jul 22, 2003
    K.C. North
    ARE YOU HEARING THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
     
  20. JayBird

    JayBird New Member

    163
    0
    Jan 25, 2003
    Gilbert, AZ
    We'd like to believe that people from TiVo read these forums and take note of every problem that crops up, but the truth is, they don't always catch them all. So if you are all waiting for someone at TiVo to discover this issue on this forum, you may be waiting for a long time for this problem to get fixed.

    Also it's obvious that, per people's experiences trying to get help with this issue through the regular customer support channels (as discussed in all of the various threads on this issue), that going that route is appears to be a dead end ("we've never heard of that problem... must be a problem with your TiVo...").

    Has anybody with this problem sent a PM to TiVoPony, TiVoJerry, and/or TiVoStephen about this issue? They all work for TiVo and tend to assist when problems are brought to their attention.

    My Series 1 has been decommissioned at this point, so this issue doesn't affect me, or I would be the one contacting these guys and making sure it gets dealt with properly.
     

Share This Page