1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. kevin120

    kevin120 New Member

    47
    0
    Mar 15, 2008
    People in San Antonio should be getting a letter about more channels going SDV on July 24,2012 the channels in the letter are as fallows:

    Starting on July 24, 2012, Time Warner Cable will begin providing a number of our existing, lesser-viewed channels via SDV. The list is as follows:
    BBC America Digital Basic Channel 225
    BIO Digital Basic Channel 206
    Bloomberg Television Digital Basic Channel 235
    Boomerang Digital Basic Channel 204
    Cloo Digital Basic Channel 233
    CNBC World Digital Basic Channel 212
    CNN International Digital Basic Channel 244
    Cooking Channel Digital Basic Channel 214
    C-SPAN 3 Digital Basic Channel 236
    Current TV Digital Basic Channel 234
    Destination America Digital Basic Channel 220
    Discovery Fit and Health Digital Basic Channel 219
    Disney XD Digital Basic Channel 224
    DIY Network Digital Basic Channel 210
    FLIX Digital Basic Channel 201
    FOX Soccer Channel Digital Basic Channel 223
    GAC Digital Basic Channel 238
    G4 Digital Basic Channel 207
    H2 Digital Basic Channel 237
    Hub Digital Basic Channel 216
    IFC Digital Basic Channel 308
    Investigation Discovery Digital Basic Channel 213
    Lifetime Real Women Digital Basic Channel 238
    Military Channel Digital Basic Channel 217
    MTV2 Digital Basic Channel 231
    NBA TV Digital Basic Channel 205
    Nick 2 Digital Basic Channel 239
    NickJr. Digital Basic Channel 230
    NickToons Digital Basic Channel 218
    Ovation Digital Basic Channel 203
    Science Digital Basic Channel 215
    SOAPnet Digital Basic Channel 211
    Sundance Channel East Digital Basic Channel 309
    Teennick Digital Basic Channel 229
    VH1 Classic Digital Basic Channel 221
    Tennis Channel Sports Tier Channel 263
    Encore East Movie Tier Channel 300
    Encore Love East Movie Tier Channel 301
    Encore Westerns East Movie Tier Channel 302
    Encore Suspense East Movie Tier Channel 303
    Encore Action East Movie Tier Channel 304
    Encore Drama East Movie Tier Channel 305
    Encore Family East Movie Tier Channel 306
    FOX Movie Channel Movie Tier Channel 307
    CNN en Espanol Multicultural Tier Channel 770
    iN Demand 1 PPV Channel 501
    HBO 2 East In Time Zone Premium Plex Channel 321
    HBO Signature East In Time Zone Premium Plex Channel 322
    HBO Family East In Time Zone Premium Plex Channel 323
    HBO Comedy East In Time Zone Premium Plex Channel 324
    HBO Zone East In Time Zone Premium Plex Channel 325
    HBO Latino East In Time Zone Premium Plex Channel 332
    MoreMAX East In Time Zone Premium Plex Channel 341
    Action MAX East In Time Zone Premium Plex Channel 342
    Thriller MAX East In Time Zone Premium Plex Channel 343
    WMax East In Time Zone Premium Plex Channel 338
    @Max East In Time Zone Premium Plex Channel 348
    Outer Max East In Time Zone Premium Plex Channel 339
    5 Star Max East In Time Zone Premium Plex Channel 349
    SHO 2 East In Time Zone Premium Plex Channel 351
    SHO Showcase East In Time Zone Premium Plex Channel 352
    SHO Extreme East In Time Zone Premium Plex Channel 353
    SHO Beyond East In Time Zone Premium Plex Channel 354
    SHO Next East In Time Zone Premium Plex Channel 361
    SHO Women East In Time Zone Premium Plex Channel 362
    SHO Family Zone East In Time Zone Premium Plex Channel 363
    STARZ! Edge East In Time Zone Premium Plex Channel 311
    STARZ! In Black East In Time Zone Premium Plex Channel 312
    STARZ! Kids & Family East In Time Zone Premium Plex Channel 313
    STARZ! Cinema East In Time Zone Premium Plex Channel 314
    STARZ! Comedy East In Time Zone Premium Plex Channel 318
    The Movie Channel Xtra East In Time Zone Premium Plex Channel 366
    Velocity HD HD Simulcast Channel 130
     
  2. dcstager

    dcstager 1st Gen Tivo Owner

    573
    2
    Feb 16, 2002
    Skagit...
    They re-aligned the channels like this in Austin already but now I can't tune in any SDV channels at all. I've rebooted and reset everything. Do I have to repeat guided setup to get it to work? I'm thinking I have an old channel lineup and I have to redo the guided setup. Anyone else in Austin having problems since the channel changes?
     
  3. dlfl

    dlfl Cranky old novice

    7,138
    66
    Jul 6, 2006
    Dayton OH
    For guided setup to work, the new lineup has to be available on the TiVo servers. The information chain for this is:

    Cable Co ==> Tribune Media Services ==> TiVo

    There can be delays and errors anywhere along this chain. The available lineups are shown on zap2it.com, which reflects Tribune Media Services data. Go there and enter your location and see what lineups are available. Of course even if you see the new lineup there, it doesn't mean it will have made it onto the TiVo servers yet. But if it isn't there, you can be sure TiVo doesn't have it. When my TWC region changed their lineup, TMS/Zap2It defined a temporary lineup with a different name. Eventually they changed the name to the original name.

    Anyway, if you see a zap2it lineup that looks correct, try doing guided setup and selecting that name (if available). It took days and even weeks for some folks to get valid new lineups via guided setup in my region.
     
  4. pmiranda

    pmiranda Member

    670
    1
    Feb 12, 2003
    Austin, TX
    I didn't think any channel numbers moved, they just reassigned the static frequencies to SDV ones, which should be handled entirely in the TA.

    I don't remember when the change was supposed to happen but I don't think my TA has lost anything yet. Is you TA sub still up to data or did it expire?
     
  5. cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    The moves in Austin to sdv happened on Tuesday and the broadcast moves happened on Wednesday. My two ta's and tivo's followed the changes and I didnt have to do anything. If you want to send me the rf mac address of your card(s) and TA I can send them some staging hits for you.
     
  6. Jul 3, 2012 #1446 of 1485
    dcstager

    dcstager 1st Gen Tivo Owner

    573
    2
    Feb 16, 2002
    Skagit...
    Thanks for the staging hits. It's not working and I have a truck roll scheduled. Don't know what the guy can do except maybe replace the tuning adapter. My Tivo just cannot tune in any switched channel no matter what I do. I'm really hoping that nothing is wrong with the Tivo.
     
  7. Jul 3, 2012 #1447 of 1485
    pmiranda

    pmiranda Member

    670
    1
    Feb 12, 2003
    Austin, TX
    Doh! I cursed myself and found both my TAs had silently stopped tuning Monday morning. Luckily for me I was just able to power cycle them and everything just worked after a couple minutes.

    Did you try calling the national self-install hotline? They're awesome about fixing every issue I've had in the last year.
    (866) 606-5889
     
  8. Jul 3, 2012 #1448 of 1485
    dcstager

    dcstager 1st Gen Tivo Owner

    573
    2
    Feb 16, 2002
    Skagit...
    I'm just dreading the truck roll. I have MoCA hooked up to the Elite and a filter at the drop outside and I replaced all the splitters with 2 GHZ plus the stuff is all wired through my sound system and neatly organized to look nice. I'm not looking forward to re-doing everything "to make sure your stuff isn't the problem" when it was working fine before the SDV changes and the problems started immediately after the changes.

    I'm not sure the self-install people can possibly do more than the cableguy763 has already done. I'll post the details after it happens.
     
  9. Jul 3, 2012 #1449 of 1485
    Teeps

    Teeps Active Member

    1,738
    14
    Aug 16, 2001
    Torrance,Cal...
    Given your stated circumstances it can't hurt to make sure they check the signal to the T/A first thing.
    The first problem I had with T/A a year ago; was caused by a squirrel chewing the cable drop on on the pole. They also installed a ground to the electrical service box (current code the tech said) to the line drop.

    I feel your pain about having a cable service vendor rooting around in the home theater wiring. Nothing good ever comes of that...
     
  10. Jul 3, 2012 #1450 of 1485
    cwoody222

    cwoody222 Active Member

    11,156
    1
    Nov 13, 1999
    Buffalo, NY
    I think we can count on one hand the times a TA problem was caused by hardware (TA or TiVo) or fixed by a truck roll.

    It's 99.99% a setup issue on the Cable Co's end or a software update that can be fixed remotely.
     
  11. Jul 4, 2012 #1451 of 1485
    dcstager

    dcstager 1st Gen Tivo Owner

    573
    2
    Feb 16, 2002
    Skagit...
    Thank you behind the scenes Time Warner technical people. My problem has resolved with the last thing that somebody did. I've cancelled the truck roll and back in business. Yes!
     
  12. Jul 4, 2012 #1452 of 1485
    unitron

    unitron Active Member

    16,419
    9
    Apr 28, 2006
    semi-coastal NC
    TWC has some very nice people working for it.


    It's just the corporation itself...
     
  13. Jul 4, 2012 #1453 of 1485
    cwoody222

    cwoody222 Active Member

    11,156
    1
    Nov 13, 1999
    Buffalo, NY
    Good to hear.

    The lesson here (as it's been in the past) is that most all TA problems can be solved remotely, via COMPETENT Time Warner employees. A truck roll or hardware swap is rarely needed.
     
  14. Jul 4, 2012 #1454 of 1485
    Teeps

    Teeps Active Member

    1,738
    14
    Aug 16, 2001
    Torrance,Cal...
    Agreed.

    A TW agent Barbara was excellent, when I reauthorized the cable cards after upgrading the hdd in my S3.
     
  15. Jul 5, 2012 #1455 of 1485
    dcstager

    dcstager 1st Gen Tivo Owner

    573
    2
    Feb 16, 2002
    Skagit...
    I'm pretty sure it was the cableguy here on the forum working the magic. I was going to disconnect all my own stuff myself so that the tech would really have a clean setup to troubleshoot. Thankfully I did not have to do that. I was able to cancel the truck roll with the automated telephone system. I do not know TW policy on MoCA. It just works so well and much better than any wireless setup I didn't want to lose that, but I'm sure they would have disconnected the MoCA filter at the drop - and it's only there to prevent my MoCA signal from bleeding out into the TW system and/or other homes nearby. But, I'm still in business and everything is working. The TA says there are over 300 SDV channels now. it was in the 200s before. Hoping for the best.
     
  16. cwoody222

    cwoody222 Active Member

    11,156
    1
    Nov 13, 1999
    Buffalo, NY
    My father is trying a self-install on his new Premiere. They were able to pair the CableCARD but cannot get the SDV Adapter to go to solid green lights. Of course the operator from TW told him it's a hardware defect and to go get another box (although the local office doesn't stock them).

    I'm telling him it's most likely an issue with how she set it up in their system. Any hints?
     
  17. Pilot20

    Pilot20 New Member

    255
    1
    Mar 5, 2005
    I went through 3 different TAs before TWC finally got their act together (4 truck rolls and 6 techs).

    Same issue as yours...no steady green light.

    The techs had no idea what they were doing. Finally, after many phone calls, TWC sent out their district tech manager, and after spending about 1/2 hour on the phone to the head-end folks, he got it working.

    Prior to getting it working, the techs rewired everything from the poll to the attic since they were certain it was a hardware issue.

    It was a very frustrating experience, but it has been working well for the last 2 years.

    You just need to find the right person who knows what they are doing. Not always an easy thing to do.
     
  18. cwoody222

    cwoody222 Active Member

    11,156
    1
    Nov 13, 1999
    Buffalo, NY
    Agreed! Unfortunately my father isn't as patient - or as pushy - as I am.

    They tell him "hardware must be bad, go exchange it" and that's what he wants to do even though I'm telling him there's a 99% chance that's complete bull.
     
  19. cwoody222

    cwoody222 Active Member

    11,156
    1
    Nov 13, 1999
    Buffalo, NY
    Well, turns out the local store DOES carry the boxes (so... now we have no idea why they didn't GIVE HIM ONE last week when he walked in to upgrade his service and made him wait for the mail instead).

    But, the new box is doing the same thing (steady blink) so it wasn't defective hardware. Go figure.
     
  20. pmiranda

    pmiranda Member

    670
    1
    Feb 12, 2003
    Austin, TX
    Is he calling the national self-install toll free line or the local yocals?
     

Share This Page