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Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Oct 10, 2010 #921 of 1485
    pL86

    pL86 Member

    99
    0
    Oct 11, 2009
    New York City
    I'll check tonight when I assume it will happen again. I did glance at the menu briefly yesterday night and I think the RS Uncorrected value wasn't going up at all. Nor did my signal strength or SNR seem out of whack at all.
     
  2. Oct 10, 2010 #922 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    only at night & only SDV channels?
     
  3. Oct 10, 2010 #923 of 1485
    pL86

    pL86 Member

    99
    0
    Oct 11, 2009
    New York City
    Yes. The linear channels are never affected but ALL the SDV channels macroblock simultaneously. It starts around 7 pm, continues until 11 or midnight and then it clears up until primetime the next day. I've been tuned to an SDV channel for the last hour and it's been perfect. All the other SDV channels are fine right now but they start pixellating like clockwork around 7 pm. That's been the pattern the last two days.
     
  4. Oct 12, 2010 #924 of 1485
    cwoody222

    cwoody222 Active Member

    11,132
    1
    Nov 13, 1999
    Buffalo, NY
    Anyone in the Northeast (with MSG Network) having problems with HD hockey coverage?

    If so, can you PM me?

    NEVERMIND: Problem solved.
     
  5. Oct 20, 2010 #925 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    I heard thru the grapevine that TWC Raleigh TA's will be getting an update on Thursday.....
     
  6. Oct 20, 2010 #926 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    is that going to be the 1202 FW?
     
  7. Oct 20, 2010 #927 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    The grape didnt go into that level of detail... ;>) but I would imagine that it will be 1202. We will find out...
     
  8. Oct 20, 2010 #928 of 1485
    dlfl

    dlfl Cranky old novice

    7,005
    19
    Jul 6, 2006
    Near...
    Is 1202 going to eliiminate the need for periodic re-authorization signals (i.e., updating the Sub Expires date, thus preventing the 8-blink outage)? I've heard grape both ways on this one.

    Next question is when TWC SW Ohio gets around to this update -- never mind that's imponderable.
     
  9. Oct 20, 2010 #929 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    Your Luck? I am thinking next year. Sry u do have the 1001 though right?
     
  10. Oct 21, 2010 #930 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Grape was right... The downstairs TA shows that it rebooted at 1:26 am and now has .1202 code. Ill have to check the upstairs two later. Whether this will make a difference remains to be seen. Ive had two lost recordings due to the tune failure issue in the last two days.
     
  11. Oct 22, 2010 #931 of 1485
    FrustratedInGP

    FrustratedInGP New Member

    8
    0
    Sep 18, 2010
    K ... so a third techie showed up from TWC ... he's been @ the prem before ... nice enough dude ... but the poor guy after being here almost 20mins felt like a deer in the headlights ... so let me back up a min ... I can't remember were I left of on my previous post, so let's just say, that prior to this techie showing up, I was still down, no HD & with everything disconnected, I at least was able to watch SD channels. The previous techie had pulled out the two Cable Cards, swapped the external adapter, tried to re-initialize one of the cable cards, but could still not get anything working as far as high & low channels, he couldn't swap the cable card out (again) because he didn't have any on his truck, he did tell me that he was going to come back the next day with a card ... well ... three days past, he didn't call & he didn't come back, so I called TWC again & requested a tech to come on-site & replace the cable card, since at this point, I had nothing to loose. Hence, this techie showed up, with another cable card, initialized the card, the tuning adapter & for at least a solid 20mins, it was the same, no lower channels (1 to 100) & some spotting HD channels, he started testing with his meter the signal coming out of the wall & everything looked like is should be screaming at a 100mph, but alas, nothing. Then the weirdest thing happened, he disconnected the cable @ the TIVO, the RF in-put lead, waited I'd say about 30seconds & then all of a sudden, the all the channels came back. I have all my lower channels now, all my upper channels now & it's been working perfectly for two weeks now ... I can't explain it ... all I know it took no less then 4 tuning cards & three external Motorola adapter modems to get it all back together were it was before this nightmare started. I don't have anything definitive to point at ... nothing in the "aha" sense, as mentioned, the tech did swap the cable card & the tech before him swapped out the modem adapter & I swapped out all the old coax, the barrel connector at the old wall plate. But, as mentioned ... it's all working ... perfectly ... two weeks ... good luck to anyone else whom maybe going through this ... but ... all I can say I guess is have TWC keep swapping cablecards & modems till I guess a cablecard & modem agree to finally work together & the last step, disconnect the input @ the TIVO for at least 30sec's & let the TIVO reset what ever it resets internally when the RF input is connected cause that what it seems like was the missing puzzle piece in my case. Night ya'll ...
     
  12. Oct 22, 2010 #932 of 1485
    cwoody222

    cwoody222 Active Member

    11,132
    1
    Nov 13, 1999
    Buffalo, NY
    I still don't think all these CC's and TA's are really bad hardware. I think more likely it's that the techs don't know HOW to install them and their first thought is "Well, I did everything right so the hardware MUST be bad".
     
  13. Oct 22, 2010 #933 of 1485
    Beernutts

    Beernutts New Member

    22
    0
    Jul 16, 2010
    Be wary of this type of achievement. It sounds to me like there my be a loose connection inside your TiVo, and when he disconnected the RF or re-connected it, he "jiggled" it back to working. Everything you pointed at in your previous posts said bad signal. Well, the signal is fine getting to your TiVo, so, there must have been something not quite working right when the signal gets routed once inside TiVo.

    That's my suspicion.
     
  14. Oct 23, 2010 #934 of 1485
    Velvetme

    Velvetme New Member

    15
    0
    Oct 14, 2010
    I just got my tuning adapter after 7* appointments (6 missed, one without the hardware)

    Suggestion for future. Try it yourself/ unplug/replug/reboot until menus indicate it might be functional.
    Card status locked
    Authenticated with packets
    Etc.

    Pressed live tv twice and channel up, then down, and poof.

    This came over the support line for brighthouse which is a TWC franchise, and it did work on the first card and the first TA
     
  15. Dec 3, 2010 #935 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    All three of my TA's rebooted this evening. They are still on .1202 SW so Im not sure what may be up... They didnt do it all at once though... about an hour apart. Good news is that everything came back up cleanly.
     
  16. Dec 3, 2010 #936 of 1485
    Klankster

    Klankster New Member

    89
    0
    Aug 12, 2004
    Port...
    Seriously, I'm just biding my time until DirecTV releases their new Tivo. The whole tuning adapter technology is one of the biggest kludges I've ever seen. The number of recordings I've missed because of this craptastic TA technology is unbelievable. For something like five straight months on the 28th day of each month, my TA went into the 8-blink mode while we weren't around and the machine missed a bunch of recordings. Apparently something caused the Time Warner system to not extend the TA's authorization. Finally I was able to streamline the process of getting a TW tech to reset the TA, but I'm sick of missed recordings and the headaches of having to call Tier 3 support and talk their techs through the process of resetting their hardware. If it wasn't the authorization extension, it was bad signal levels that prevented the TA from tuning, and the techs had to come out and futz with the signal. This never happened with our HR10-250; the only reason we tried the S3 was because DirecTV had no Tivo option after the HR10-250 was obsolete.

    (Rant mode off)
     
  17. Dec 6, 2010 #937 of 1485
    Tim N.

    Tim N. New Member

    108
    0
    Apr 28, 2003
    Yorba Linda, CA
    I searched through this thread and do not see answers to why my TA will not "lock". If this is already discussed, I apologize.
    I am in TW, Yorba Linda. We went SDV on Nov 17, 2010. My Motorola TA blinks yellow. This is supposed to indicate it has not sync'd with the local office. I have tried to call TW. They say the TA is working fine. TW has never hit my CC during the TA calls. I am missing a few channels. When I ask TA diagnostics to come up it has no network address. Is the TA supposed to have a non-zero address? The code level is 1.35.
    The TA channel check says "NO CHANNELS AVAILABLE".

    Anyone have any ideas how to get this working correctly? Thank you.
     
  18. Dec 7, 2010 #938 of 1485
    dcstager

    dcstager 1st Gen Tivo Owner

    573
    2
    Feb 16, 2002
    Skagit...
    I want the Direct TV HD Tivo too. I hope they come out with it soon.
     
  19. Dec 7, 2010 #939 of 1485
    Klankster

    Klankster New Member

    89
    0
    Aug 12, 2004
    Port...
    I keep hearing from people not to hold my breath on the DirecTV unit. But the instant it comes out, I'm getting one and leaving Time Warner behind forever. About 30 minutes after posting my earlier message (above), my TA decided not to decode about half my premium channels, putting up the lame "this channel is temporarily not available" message. Rebooting the Tivo did nothing. I had to spend about 30 minutes on the phone talking to two different people to get the thing back up.

    Get this: I call and get a regular support person (this was about 11:30 PM) and tell her I have a tuning adapter problem and need to speak to a Tier 3 support tech. She puts me on hold for a couple minutes then comes back and tells me that Tier 3 closes at 3PM!!! WTF?! I said that is not possible and that this always happens around midnight, it's happened probably a dozen times and every time I have spoken to a Tier 3 tech. Please connect me. She goes away again and a few minutes later another guy comes on and after a bunch of stuff finally has me unplug the TA, reboot it and he sends out a signal to the TA and it starts receiving the channels a few minutes later.

    What a bunch. Incompetent with a Capital I. Well, everybody but the Tier 3 technician. And their hardware is crap. Unable to recover from whatever glitch happened to stop it from decoding channels. If our air traffic control system was this reliable, we'd have dozens of planes falling out of the sky every day.

    Sheesh.
     
  20. Dec 7, 2010 #940 of 1485
    dlfl

    dlfl Cranky old novice

    7,005
    19
    Jul 6, 2006
    Near...
    Tom, your experience is typical. TWC keeps telling the FCC that their TA customers are generally happy. You can easily help correct this impression in just a few minutes of time -- see this.

    You need to understand that the only incentive TWC has to satisfy TA and CableCARD customers (mostly TiVo owners) is the stick provided by the FCC.
     

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