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Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Sep 23, 2010 #881 of 1485
    Static

    Static New Member

    24
    0
    Apr 13, 2006
    Bad TA's?

    ok, got the tivo premier in May... after days of back and forth with TW it was up and running. All was fine for a few weeks... then the TA stopped working. I had to call and they reset it and it was working again. This became a monthly occurrence. SO finally, i got fed up.. called them, and the person said I could just go swap the Tuning adapter. I did... came home hooked it up, called them got it working

    after about 4 days, it started randomly just stopping working.. it would say trying the channel again.. then it would work. only sometimes.
    fed up i called AGAIN. They said they would send a guy out. The tech came checked all the lines, replaced a connector, and tested signals. He said I have a PERFECT signal.. better than most any other he has seen. Great....

    well the problem STILL HAPPENS! I am currently waiting for my 3RD TA.. but.. they are out of the...of course. Its driving me nuts! it will work fine.. the most recent thing is this:

    tune to a channel.. it works for 3 seconds, then its gone and says press select to try again. I hit select.. it works.. for 3 SECONDS. this repeats over and over. Occasionally I can change a few channels back and forth and it will work again. But most of the time, i have to unplug and restart the TA

    I have the Cable split.. one cable going to the TA, the other to the Tivo and then the USB connecting them. My signals on channels are never below 90.

    Please help.. I am ready to dump tivo and go back to the crappy TW DVR because it has NO issues like this. My son can watch any channel just fine.
     
  2. Sep 24, 2010 #882 of 1485
    Stone1555

    Stone1555 ./1337

    67
    0
    Dec 19, 2008
    Is this the only usb device? When it's not working what does it say under the diagnostic page UDCP?
     
  3. Sep 24, 2010 #883 of 1485
    Static

    Static New Member

    24
    0
    Apr 13, 2006
    Yes, its the only USB. I have the Tivo hard wired (plugged) into the router.
    and UDCP for which... the TA or the Tivo?

    Thanks!
     
  4. Sep 24, 2010 #884 of 1485
    Stone1555

    Stone1555 ./1337

    67
    0
    Dec 19, 2008
  5. Sep 24, 2010 #885 of 1485
    Static

    Static New Member

    24
    0
    Apr 13, 2006
    ok, TYPICAL TW...

    I have been waiting for the new TA... and today.. on the porch, there is a box. it says SAMSUNG! I was so excited! I thought only Cisco and Moto made them... I tear open the box.. and inside... is a cisco 1520... oh. thanks.. theres no power cord.. but they did give me a network cord!! yay? WTH do I need that for! lol
     
  6. Sep 24, 2010 #886 of 1485
    Static

    Static New Member

    24
    0
    Apr 13, 2006
    ok it says:

    UDCP Connected
    Init Time: 9/23@22:46:23
    Authorized: yes
    OUI/HwVer: 0x0011d9/0x00746
    SwVer: 14.5-01-3-746
    Hostid: 08C0BC1A74
    SESSION INFO LTS0
    RequestTime: 9/24@15:59:58
    Chan/Src/CA: 1013/1613/yes
    LastErr: ChanNotAvail

    then repeats the error for chan 1019/0/Yes
     
  7. Sep 24, 2010 #887 of 1485
    Stone1555

    Stone1555 ./1337

    67
    0
    Dec 19, 2008
    Okay can u provide the Dbmv values

    RDC
    TUNER
    FDC

    off the status and summary page
     
  8. Sep 28, 2010 #888 of 1485
    cwoody222

    cwoody222 Active Member

    11,131
    0
    Nov 13, 1999
    Buffalo, NY
    Well, I can join the party with a problem now. I mysteriously lost ONE channel (AMC HD) which was SDV and supposedly still is. It won't tune. It's the only problem channel I found. It used to work just fine.

    I've done the required reboots; nothing.

    My gut tells me it's what happened last time which is they moved channels OFF of SDV but didn't update their map which controls where TiVo looks for channels.

    Of course the phone operator at the CableCARD desk could do nothing other than suggest a reboot and send a tech. *sigh*

    Guess I'll be breaking out my contact list of managers and raising some hell again. There's no way I'm wasting my time having some idiot tech come out here. It makes NO sense that a hardware fail or issue at my residence would affect ONE channel. Much more likely the problem is on their end. Just like last time.
     
  9. Sep 28, 2010 #889 of 1485
    Static

    Static New Member

    24
    0
    Apr 13, 2006
    Hey Stone.. I hooked up the new box shortly after posting that info... I havent had a single issue since last friday. Knock on wood and keep fingers crossed. third box is a charm?

    lol
     
  10. Sep 28, 2010 #890 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    quick question:

    1) when u turn to it & go into the UDCP screen on the TA are you showing in the LTS0 or LTS1 the Chan/SRC/CA showing one of them on that channel, & if so are you showing it having a src?
     
  11. Sep 28, 2010 #891 of 1485
    cwoody222

    cwoody222 Active Member

    11,131
    0
    Nov 13, 1999
    Buffalo, NY
    Interesting you should ask. Last night I was showing 0 for SRC and was getting the on-screen message when I tried to tune to the channel that said "This channel is temporarily unavailable" which is what it said during my last round of problems.

    For a short time today, after a full reboot of everything I was NOT getting that message but instead just getting a black screen. During that time I WAS showing a SRC for that channel.

    Shortly after, the message returned as did the 0 SRC value.

    Also, when the SRC is 0 if I try to tune to that channel in the CableCARD Testing menus I cannot even type that number - it automatically jumps me to the next number.

    When I was getting a value in the SRC I was able to attempt to tune to the channel in the CableCARD Testing but the channel was just a black screen.

    Both CableCARDs work fine for every other channel. Hence why I disagree with them needing to bring me out new CableCARDs tomorrow.

    I really hate who their ONLY solution after a reboot doesn't work is, "Well, I'll send a tech with new hardware!" :mad:
     
  12. Sep 28, 2010 #892 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    I don't recall. Was this the same channel you had an issue with before?
     
  13. Sep 28, 2010 #893 of 1485
    cwoody222

    cwoody222 Active Member

    11,131
    0
    Nov 13, 1999
    Buffalo, NY
    No, this is not the same channel.

    Previously I got the "This channel is temporarily unavailable" message on 11 channels. They deteremined that those 11 channels were recently moved off SDV. Something on their end and boom, it was fixed.

    The tech last night told me this channel is still on SDV but if it were moved recently, he wouldn't know.

    I'm going to ask them to force a refresh of the channel map tonight in case the TA reboot didn't - for some reason - get a fresh one. But that still won't help if it's wrong on their end (which was the case last time).
     
  14. Sep 28, 2010 #894 of 1485
    cwoody222

    cwoody222 Active Member

    11,131
    0
    Nov 13, 1999
    Buffalo, NY
    Grumock - so what does a SRC value of 0 tell you?
     
  15. Sep 28, 2010 #895 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    not getting the source for the channel. Normally I would think that means it has been moved from the SDV map or mini carousel. The black screen makes me think that the channel is not there as well.
     
  16. Sep 28, 2010 #896 of 1485
    cwoody222

    cwoody222 Active Member

    11,131
    0
    Nov 13, 1999
    Buffalo, NY
    They fixed this today by "doing something" (their quote LOL) on their end and it did NOT require a truck roll as they suspected last night.

    Another win! (I guess)
     
  17. Sep 28, 2010 #897 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    Probably just had to refresh something on the Head End (DNCS) side i would imagine.
     
  18. Sep 30, 2010 #898 of 1485
    FrustratedInGP

    FrustratedInGP New Member

    8
    0
    Sep 18, 2010
    :( Update ... I canceled my Sunday apt & re-scheduled it for tonight ... tech came in, explained to me it's never going to work, removed both cablecards, connected his JDSU meter, says signal comming into the prem is fine, which actually just makes me realize he never tested with the TA in-line, anyway, made a call to whom ever the techs call, they advised is should be working, I should note at this point that when the tech & I were first chatting, I told him, that I was told by TWC NCCC to have the tech call them first, since the tech couldn't seem to get the answer he need from the first call, he then called the NCCC, they told him there was some sort of provisioning error & that they couldn't fix it ... thanks for calling, tech then had to call back into his normal resource center they call, he called back in, explained what he was told by the NCCC about the provisioning error, which they couldn't see. Tech at this point was somewhat frustrated & figured he need to speak to his manager, stepped outside ... I then decided to call the NCCC myself, explained there was a twc tech on-site, they told me they couldn't talk to me (???) & that the tech had to call them ... I asked for some slack since this was a on-going issue for 2& half months now ... they said "sorry" ... have the tech call back ... I was polite & said ok ... then me being braininess ... decided todo a full re-tune ... tech stepped back in ... tivo is re-tuning ... explained to the tech about the re-tune ... tech then asked i was going to be back in tomorrow night ... I said sure ... so the tech + manager are supposed to be in tomorrow night ... meanwhile ... the tivo is re-tuning ... this is with one of the cablecards, the same TA, someone asked about if I have splitters etc ... the only splitter which I can think of would be somewhere in the attic of the apt I'm in ... I'm renting & TWC are the bulk supplier to this apt complex & the cable is part of my rent ... the feed for the TA is coming out of the wall into the TA via a new "monster" coax cable, out of the TA via another new "monster" coax cable & into the tivo ... no splitters ... the only other cable outlet in the apt is in our bedroom which I've run another "monster" coax cable (25ft) back into our 2nd bedroom & into a NetGear Cable modem which is our broadband connection to the world ... of the NetGear modem/router I've connected via Cat5 a Cisco Firewall/Router which my PC, my wife's iMac & my PowerBook all plug up for internet access ... which in "theory" has nothing to do with anything ... so the tivo has re-tuned & surprise, surprise ... I got's nothen ... no lower channels ... no mid channels ... what the !!! ... ah the joy of technology ... just to let ya'll know ... for two weeks now, been watching tv sans cablecards & TA ... so I know the tivo can tune the normal 2 to 100 channel range ...
     
  19. Sep 30, 2010 #899 of 1485
    cwoody222

    cwoody222 Active Member

    11,131
    0
    Nov 13, 1999
    Buffalo, NY
    So you had ANOTHER tech out and you let him leave AGAIN without getting it working?!

    DO NOT LET THEM LEAVE UNTIL THEY GET IT WORKING! IT IS POSSIBLE!

    And stop doing things like a "retune" when they're outside. LET THEM DO WHAT THEY WANT TO DO. But INSIST they GET IT WORKING.

    You are being your own worst enemy here. Sorry.

    Have you spoke to any management locally? That can go a LONG way. CALMLY explain to them your experiences and frustration.

    I didn't put up with ONE botched install. I don't understand why you're putting up with two and a half months of it!
     
  20. Sep 30, 2010 #900 of 1485
    cwoody222

    cwoody222 Active Member

    11,131
    0
    Nov 13, 1999
    Buffalo, NY
    Your cable is part of your rent. Do you know what channels you're SUPPOSED to get? Are you SURE it includes digital cable, HD, etc?

    Is your account set up to properly bill you for things like CableCARDs which I'm sure are not covered by the apt subscription.
     

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