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Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Sep 20, 2010 #861 of 1485
    FrustratedInGP

    FrustratedInGP New Member

    8
    0
    Sep 18, 2010
    Update ... I'm going through all the posts & I'm trying all the suggestions ... correction from my previous post ... TWC installed two Blue Moto Cable Cards ... So far tonight I've unplugged the TA & power cycled the tivo ... no change ... still only two channels in the 1 to 100 range ... nothing from 100 to 743 ... first channel is 744 which I believe is TBS ... still have the TA USB unplugged & have pulled both cable cards & have power cycled the tivo ... did a full setup ... I know have all my channels from 1 to 100 ... this is with the TA in-line, but not connected via USB & both cable cards pulled ... I then plugged in one cable card ... the one goes into slot 1 ... the tivo popped up a message that there has been a Multistream card inserted into slot1 ... I then went to the channel test function & was given the message that there were no channels available ... power cycled the tivo ... after the power cycle ... the tivo again popped up a message saying it had found a cablecard ... went to test channels ... no channels ... went to watch live tv ... had the same few channels as before ... so at this point ... the TA is still not connected via USB ... one cablecard is inserted into slot1 & the coax goes from the wall plate to the TA - from the TA to the tivo ... next I inserted the second cablecard into slot 2 ... the tivo popped up the message there is already a multistream card inserted ... please remove ... I went to the test channel menu ... no channels available ... went to watch live tv ... no lower channels except a few ... power cycled the tivo same result ... next I pulled both cards out & inserted what was card 2 into slot1 ... tivo says it found a multistream cable card ... went to test channels ... no channels found ... went to watch live tv ... no lower channels ... next I power cycled the tivo ... still no lower channels (except the 2 or 3 I've been getting all along) ... leaving the cablecard in slot 1 I plugged back in the TA ... the tivo popped up a message it found a TA ... did the channel spin thing ... no lower channels ... power cycled the tivo ... no lower channels ... next I pulled the cablecard out - but left the TA attached ... naturally tivo wants a full guided setup ... did it ... nutthen ... which is understandable as the TA needs to work with a cablecard ... plugged in the original cablecard back into slot1 ... tivo pops up a message there is a multistream card in slot1 ... goto watch live tv ... spinning channel thingie ... needs another full setup ... oh joy oh bliss ... can't complete guide setup due to connection error to tivo central ... restarting tivo & on this note ... I'm done for now ... I'm eager to hear back anything I've missed or a suggestion I've missed ...
     
  2. Sep 20, 2010 #862 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    put the original card that was in slot one back in.
    1) then take a look at the Conditional access screen in the cable card menu.
    2) should see a few things in there. A line in there will have CON/EBCP/VAL & they should say something to the affect of CON: YES EBCP: YES VAL: V 0x0& a nunber or letter.If the Val status has a ? that is the real problem, & the card is not truly authorized. Also lower on the same page you will see where it says AUTH & it should have an S next to it.
    3) When you do all this i would suggest trying it without the tuning adapter in place in the RF loop, just to try & make sure that it is not blocking RF. Which is what it sounds like from your description above.
     
  3. Sep 20, 2010 #863 of 1485
    dlfl

    dlfl Cranky old novice

    6,991
    16
    Jul 6, 2006
    Near...
    Have you posted your location and cable system? Sorry if I missed that. Experiences by folks in the same system can be very helpful sometimes. Motorola TA's came along later and most TWC systems use Cisco TA's. Two systems I know use Motorolas are in Maine and Dallas/Ft. Worth.

    TWC experience and support even with the Cisco TA's, which they have been deploying for two years now, has been very "troublesome". TiVo's are so far out of the mainstream for them, and they have no financial incentive to support them. Eventually, your system will probably get problems such as yours solved -- but when? If 10% or more of their subscribers had TA's you can bet these problems would be given massive attention -- but the actual number is around 0.5%.

    You are getting credits for lack of service, right?
     
  4. Sep 20, 2010 #864 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    There are some areas in the Mid Ohio region that are also using motorola equipment. If I'm not mistaken, which is always possible, some of southern CA & NY have them as well.
     
  5. Sep 20, 2010 #865 of 1485
    cwoody222

    cwoody222 Active Member

    11,131
    0
    Nov 13, 1999
    Buffalo, NY
    Channels being moved off of SDV certainly CAN cause problems. Here's what happened with me.

    One day I realized I didn't get a channel I did previously. I called to complain. They said they'd send a tech out to "check the signal levels". Not believe that would be any help I escalated the issue to people who knew what they were doing.

    They had me write down every channel I was missing. Lo and behold they said, "Oh, we moved each and every one of those channels off of SDV 2 days ago." A few hours later they called me back and said, "We fixed it, please try the channels." and yep, it was fixed.

    The TiVo was looking for channels in SDV and couldn't find them. Maybe "channel map" is the wrong term but TiVo does have some sort of "list" that says which type of channel each channel is. If that's wrong, TiVo can't tune.


    To the poster with the problem my only advice is continue to harass them, complain to them and escalate the issue to people who know what they're doing. DO not accept the answer of "it's TiVo's fault". It is not. It is theirs. Do not accept No for an answer. Talk to a manager, write letters. (I got great response once I let it known that I wrote a letter to their CEO detailing the situation)

    It took me a few weeks but now my unit works flawlessly and the installer who even came here said I taught him a thing or two about TiVo that he didn't learn in any of his TWC training :)
     
  6. Sep 21, 2010 #866 of 1485
    FrustratedInGP

    FrustratedInGP New Member

    8
    0
    Sep 18, 2010
    K ... my Tivo is a series 3 HD with a "slight" tweak ... I put a 500hd into a couple of weeks ago when things were working like crap ... oh wait ... they still are !!! ... someone mentioned my location ... Grapevine Texas, Time Warner Cable of North Texas is the supplier to the apt complex we live in ... so the cable charge is built into our rent ... someone asked about the VAL & low & behold it's set to the "?" value, I wasted time calling TWC tech support when I should have called TWC's NCCC ... kinda hopped that if they sent a "hit" to the cable cards it would wake them up ... no such luck ... I'll call the NCCC before I leave for working in the mid morning ... one other item which has crossed my mind is that I'm starting to wonder if the USB ports on the tivo are toast ??? since the TA was working flawlessly for 3 days 2 months ago & then all these nightmarish problems started ... I'm going to look into seeing if I can get a new motherboard for the tivo ... since ... it's still cheaper then getting a referb series 3 from tivo or a series 4 ... thanks to everyone for their support ... appreciate:) ya'll
     
  7. Sep 21, 2010 #867 of 1485
    cwoody222

    cwoody222 Active Member

    11,131
    0
    Nov 13, 1999
    Buffalo, NY
    I think you're REALLY jumping the gun to think about a new motherboard due to dead USBs on the TiVo.

    Read Grumock's post, "If the Val status has a ? that is the real problem, & the card is not truly authorized."

    There's your problem. It's all at their end. The CARD is not set up properly in their system.

    While this is more complicated than sending a "hit" they SHOULD be able to do this with you over the phone (you'll have to read them some numbers) but if they insist on sending a tech demand that you get a TWC employee (not a contractor) and one who has experience and training in CableCARD installs WITH TiVo. And make sure he STAYS until the problem is fixed 100%. Do not let him leave :)
     
  8. Sep 21, 2010 #868 of 1485
    Beernutts

    Beernutts New Member

    22
    0
    Jul 16, 2010
    To FrustratedInGP:

    I still think it's a signal level problem. Has a TWC tech checked the signal strength coming out of the wall? I'd also check the signal level coming out of the TA. Signal strength of 42 is WAY LOW, and the TA adds 3.5 dB to make it even weaker, that could explain why you get only a few channels with the TA in the RF loop.

    That would be my 1st thing to check.
     
  9. Sep 21, 2010 #869 of 1485
    Beernutts

    Beernutts New Member

    22
    0
    Jul 16, 2010
    You sound so sure of yourself, but you are 100% incorrect, and Grumock is correct. The mini carousel lists what channels are switched, and if a channel is in that list, the TA attempts to tune via SDV server, and, if that channel is not in the Mini Carousel, then it attempts to tune based on the static channel map, ie, the VCT (Virtual Channel Table) (which will have dummy values for the SDV channels).
     
  10. Sep 22, 2010 #870 of 1485
    FrustratedInGP

    FrustratedInGP New Member

    8
    0
    Sep 18, 2010
    :cool:
    So I had some time before I had to goto work this morning & called TWC's NCCC ... got a fantastic tech ;) & we walked through a couple of tests & in the end we pulled the TA & it looked like things were going to be semi normal, I thanked the tech whom is going to amend the work order I have out for this coming Sunday - new TA & cable cards + the tech is going to be advised to call the NCCC first prior to going the normal routes. With the TA pulled & the multistream cards in, the tivo was displaying the lower channels & a couple of unswitched HD channels, I did notice some pixelation on the lower channels but just chalked it up to tech glitch. Went to work, came home & low & behold half of my lower channels are gone. Power cycled the tivo, got some of the lower channels back, but, the ones which came back were so badly suffering from pixelation they can't be watched. Flipped through a couple of more channels & now all the ones which I lost prior to the power cycle are gone again - ya'll keep in mind that at this point the cablecards are still in the tivo :( Pulled the cable cards & did a full retune on the tivo ... all my lower channels are back & appear to be stable & no pixelation on the locals. So ? ... not enough signal ? ... goofy tivo ? I'm so confused at this point ... to re-cap with the cablecards in the tivo ... lower channels come & go & pixelation is rampant ... pull the cards ... lower channels are there, stable & no pixelation :confused: Sunday should be interesting ... I'm going to leave this alone for now ... no cable cards, no TA & see what happens in the next 24 to 48 hours ... sigh ... I really like HD !!!
     
  11. Sep 22, 2010 #871 of 1485
    cwoody222

    cwoody222 Active Member

    11,131
    0
    Nov 13, 1999
    Buffalo, NY
    You're going to drive yourself crazy trying to fix this by rebooting and pulling cards, etc. The problem is at their end. Stop trying :)

    However, if you REALLY want to keep trying (since waiting till Sunday can be frustrating) keep in mind that when you just CH Up and DH Down you have no control over what tuner or CableCARD is being used. That could be why you're getting different results sometimes. Maybe only 1 card is bad.

    Instead, go into the CableCARD settings menu to find the Test options. It'll let you test each card independently.

    But I'd still just let the tech on Sunday give you 2 new cards, and a new TA. And remember what I said - do not let the tech leave until it's fixed 100%! They CAN do this!
     
  12. Sep 22, 2010 #872 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Have you gone into DVR Diags and checked the signal strength and SNR on the macroblocking channels?

    With the cablecards removed, you are getting analog for channels below 100. If your cableco does 'digital simulcast' (which most do) then with cablecards in you will be getting the the digital copies of channels below 100 (which will be subject to macroblocking if the signal is crap).
     
  13. Sep 22, 2010 #873 of 1485
    kevin120

    kevin120 New Member

    47
    0
    Mar 15, 2008
    Frustrated in GP you are having SNR problems it looks like your not getting enough signal to your tivo hence the missing channels.

    FYI these are the SDV channels in north texas

    199 Fox Soccer Plus SD
    725 TV ONE HD
    726 GALAVISION HD
    727 OUTDOOR HD
    728 INESTIGATION DISCOVERY HD
    729 G4 HD
    730 HSN HD
    731 WE HD
    732 HISTORY INTERNATIONAL HD
    733 COOKING CHANNEL HD
    734 DIY HD
    735 CMT HD
    736 CARTOON NETWORK HD
    737 NICK HD
    738 WEATHER CHANNEL HD
    739 HLN HD
    740 CNN HD
    741 FNC HD
    742 FBN HD
    743 TruTV HD
    744 TBS HD
    745 HISTORY HD
    746 COMEDY CENTRAL HD
    747 MTV HD
    748 PALLADIA
    749 BET HD
    750 VH1 HD
    751 LMN HD
    752 FOOD NET HD
    753 HGTV HD
    754 A&E HD
    755 HD THEATER
    756 DISCOVERY HD
    757 ANIMAL PLANET HD
    758 TLC HD
    759 TRAVEL CHANNEL HD
    760 PLANET GREEN HD
    761 SCIENCE CHANNEL HD
    762 SyFy HD
    763 BRAVO HD
    764 BIO HD
    765 CNBC HD
    766 MSNBC HD
    767 SPIKE HD
    768 FX HD
    769 USA HD
    771 NAT GEO HD
    772 NAT GEO WILD HD
    773 AMC HD
    774 HALLMARK MOVIES HD
    775 DISNEY HD
    776 DISNEY XD HD
    777 HALLMARK HD
    778 ABC FAMILY HD
    779 TCM HD
    781 MLB NETWORK HD
    782 NBA TV HD
    783 ESPN NEWS HD
    784 ESPNU HD
    786 VS HD
    787 FSN HD
    788 SPEED HD
    789 GOLF CH HD
    790 CBS COLLEGE SPORTS HD
    791 FOX SOCCER HD
    792 FOX SOCCER PLUS HD
    793 GOL TV HD
    794 BIG TEN HD
    795 TENNIS HD
    796 ENCORE HD
    797 MGM HD
    798 ESPN GOAL LINE HD
    805 UHD
    806 SMITHSONIAN HD
    807 MAV TV HD
    816 HBO 2 HD
    817 HBO COMEDY HD
    818 HBO LATINO HD
    819 HBO FAMILY HD
    820 HBO SIGNATURE HD
    821 HBO ZONE HD
    825 CINEMAX HD
    826 ACTION MAX HD
    831 SHOWTIME 2 HD
    832 SHOWTIME SHOWCASE HD
    835 STARZ HD
    839 STARZ EDGE HD
    840 STARZ KIDS AND FAMILY HD
    848 THE MOVIE CHANNEL HD
    944 GAME HD
    957 TEAM HD
     
  14. Sep 22, 2010 #874 of 1485
    kevin120

    kevin120 New Member

    47
    0
    Mar 15, 2008
    TWC Dallas has digital simulcast implemented. FYI we are a 860MHz system with, 73 analogs, 107 HD, Docsis 3.0
     
  15. Sep 22, 2010 #875 of 1485
    pmiranda

    pmiranda New Member

    669
    0
    Feb 12, 2003
    Austin, TX
    My money is on Frustrated getting bad signal on some or many SDV frequencies.
    What's really tough to debug (without the tools the techs have) is that if it's just a small group of frequencies, some recordings will be pixelated or outright broken while others are fine at random from day to day, even on the same channel. If you want to do more debug, keep track of the RF frequency in use and signal strength on pixelated vs non-pixelated tunings...you might be able to narrow down which frequencies are bad. Or you can just shotgun it and replace all the cables and splitters. Or you can wait for the truck roll and make them do it. Be sure they test multiple frequencies. They should be able to sweep signal strength on all your frequencies. Don't let them get away with spot checking one or two.
    If your TA is ever working, and you reliably can get status from it even when you're having trouble tuning, it's not your USB ports.
    One trick to improve signal to noise ratio that TiVo gets is to put a splitter somewhere upstream of the TA and use that to feed the cable input of TiVo instead of the repeater in the TA. But that's just a stopgap...you should have enough signal quality into the TA that it can have something left over to feed TiVo.
     
  16. Sep 22, 2010 #876 of 1485
    apsarkis

    apsarkis Member

    34
    0
    Nov 16, 2004
    Tillson, NY
    One possible explanation is that without the cablecards, the tivo is picking up the analog lower channels, which wouldn't show typical digital pixelization. With cablecards in Tivo, it would map to the digital SD feeds for these channels, which would be a a different, probably much higher frequency. On my TWC (Hudson Valley - NY) feed, they have separate digital SD feeds of all the NY broadcast channels compressed into channel 92.x . Do you have any splitters (particularly older, non- 1GHz splitters) in your cable path?
     
  17. Sep 22, 2010 #877 of 1485
    dlfl

    dlfl Cranky old novice

    6,991
    16
    Jul 6, 2006
    Near...
    I agree with pmiranda's post. The channel frequency is on the same DVR Diagnostics page as Signal Strength and SNR. For SDV channels this frequency may change each time you re-tune the channel. I would suggest keeping a log of:

    Channel Frequency Sig. Strength SNR RS Uncorrected

    Of course you can only log channels you can actually tune. But you may notice a pattern of Signal Strength (and also SNR, RS Uncorrrected) with different frequencies, particularly on the SDV channels. If you get enough diffferent frequencies logged, a plot of Sig. Strength vs. frequency might be very informative. The RS Uncorrected error counts, especially ones that are growing as you watch them, should correspond to the amount of pixelation you see on a channel.
     
  18. Sep 22, 2010 #878 of 1485
    Beernutts

    Beernutts New Member

    22
    0
    Jul 16, 2010
    That's a signal level problem.

    That too is a signal level problem

    Yep. Have your TWC tech check your signal going into TiVo, and I bet it's too low. He can also check the signal coming into your house, which, if it's OK, then you have a connection problem in your house, and TWC might put the onus on you to correct it, or they'll charge you to correct it.

    If the signal is too low coming into your house, then the onus is on them to fix it free, and, honestly, I'd be embarrassed they didn't check this before.

    As you stated before, you saw signal level of 42 on one of your channels (using TiVo's diagnostics), which is WAY TOO LOW.
     
  19. Sep 22, 2010 #879 of 1485
    Beernutts

    Beernutts New Member

    22
    0
    Jul 16, 2010
    His problems no longer have anything to do with SDV, it's happening on any channel, he was just confused what SDV meant.
     
  20. Sep 22, 2010 #880 of 1485
    cwoody222

    cwoody222 Active Member

    11,131
    0
    Nov 13, 1999
    Buffalo, NY
    I agree now... sounds like a signal problem coupled with confusion with digital simulcast taking over when the Cards are inserted (confusion the posters end, this is what SHOULD happen).

    Depending on how many outlets, splitters, etc. are in place, FrustratedinGP could, if he wanted, re-wire with new cables and see if that fixes it before waiting for Sunday.
     

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