1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Mar 2, 2009 #61 of 1485
    chrisivc

    chrisivc New Member

    12
    0
    Oct 23, 2008
    Waco, TX
    I have noticed that if the channel isnt available when recording (black screen but tivo is recording anyways), i have noticed when i want to watch that program it is gone from the watch list because the tivo knows it was just black screen. I have had the TA lock up several times and my regular recordings (tivo shows on the front panel it is recording) are missing when i try to watch them later. The recordings not showing up later issue only happens when i see the channel was unsucessfully tuned and black is all i see.

    I dont know if this is the TA or Tivo, i would be betting the TA since it is the device that is locking up.
    -C
     
  2. Mar 2, 2009 #62 of 1485
    dotBob

    dotBob New Member

    10
    0
    Dec 22, 2008
    Greensboro, NC
    I have similar issues with black channels. I get no error messages, but the supposedly tuned channel is black. If I change to a higher or lower channel, then change back, it doesn't always work. If I try changing channels a few times - for example, <channel up> 3 or 4 times, then back down to the original black channel - it works. The TA's LED is solid green the entire time.
     
  3. Mar 2, 2009 #63 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    Thanks Xunaka... Looks like it could be luck of the draw. A friend of mine (in Cincinnati as well) has not had a single reboot since he installed it last Tuesday! Looks like I got a bad box. I plan on taking it back and getting a different unit...

    As for persistence, I have yet to see a DVR that can compare! You certainly can't think the TWC HD DVR is a legitimate alternative?? ;) I use one of them at work and it is an absolutely dreadful experience. For someone who has never owned a Tivo, the TW box is fine. But once you have used a Tivo (especially since 2000) there is no way you can regress to a cable DVR.
     
  4. Mar 2, 2009 #64 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    I have seen this only once.... I was looking at the TiVo using TiVoPlayList and noticed a program recording that was zero length. Went to 'live' and all there was was a black screen. Went into diags... good signal but program lock=no. Stopped recording and it disappeared. channel up, channel down and the pic was back.

    What do you mean by 'TA locking up'? Same as your first point where you know it recorded it but its not in now playing? If you ever catch a black screen recording again... i recommend you immedietly go into DVR Diags and find out what frequency and PID's it is tuned to. Then do the channel up /channel down and when you have a pic again, go into DVR Diags and insure that frequency and PID's are the same. That may help narrow down whose 'fault' it is. The TA may be giving bad tuning information or the TiVo may be tuning it improperly.
     
  5. Mar 2, 2009 #65 of 1485
    Xunaka

    Xunaka New Member

    27
    0
    Feb 17, 2009
    I don't mind my 8300 OCAP, I can't really justify paying for a TiVo when I know that the cable card technology behind them is so terrible.
     
  6. Mar 3, 2009 #66 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    Unless you work for TW, you *are paying* for the 8300! ~$10 a month! ;)

    I'll take the inferior back-end technology to have access to what it's all about... the Tivo UI and responsiveness. When I use the 8300 it seems like the remote control first sends its signal to Mars, then back down to Earth, and then to the DVR. There's no going from a Tivo to that! ;)
     
  7. Mar 3, 2009 #67 of 1485
    Xunaka

    Xunaka New Member

    27
    0
    Feb 17, 2009
    Depending on where you're located there are advantages exclusive to the TW boxes (Start Over) (Caller ID on TV) VoD used to be, we'll see how exactly they plan to work that out.

    But yes the TiVo does have some pretty good features, and is a good piece of equipment.. The STA1520 new firmware does address the tuning adapter rebooting exclusively..

    No ETA on the release yet.
     
  8. Mar 3, 2009 #68 of 1485
    George Cifranci

    George Cifranci Viva La Tivo!

    680
    0
    Jan 30, 2003
    Columbus,...
    This might be obvious but I thought I would mention it anyway, make sure you remove the protective plastic film (if it wasn't already removed) that is on the Tuning Adaptor as it covers up a lot of the holes at the top of the unit. Not sure if leaving it on would cause overheating or not.
     
  9. Mar 4, 2009 #69 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    Thanks Xunaka... I was excited by the VOD announcement. But again, we'll have to wait to see how well it will work. My Internet connection tops out at 1.4 MBps so I am not optimistic...

    Thanks for the info on the firmware. Please continue to keep us posted.
     
  10. Mar 5, 2009 #70 of 1485
    jcderr

    jcderr New Member

    10
    0
    Aug 3, 2008
    Hutto, TX
    I'm having a hell of a time with my TA. It works for a few days, and then stops until I reboot the whole Tivo. Sometimes it fails in stages (a channel here or there stops, to varying degrees), sometimes it just drops dead entirely. Once it dies, I start getting the "Hit select to try again..." bar. Reboot solves it. I've seen people talk about the "tuning adapter reboot issue" but I haven't seen anyone say just what the symptoms are. Is this it, and will the firmware update resolve it, or am I looking at a totally different issue?

    EDIT: of course, it had to happen again 10 minutes after I post this, and now even a reboot won't bring it back...
     
  11. Mar 6, 2009 #71 of 1485
    majinbuu147

    majinbuu147 New Member

    34
    0
    Nov 22, 2005
    oh my gosh i wanna just throw the TA against a wall it crapped out 4 times in one show. please hurry with that update :(
     
  12. Mar 6, 2009 #72 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    The tuning adapter reboot issue is something I see about every 48 hours. When it happens, you will see a 'Tuning Adapter Attached' (something like that) screen pop up and the TA LED goes to 6 blinks mode. If any recordings are going on at the time it occurs, they are stopped and not restarted. If you clear the screen and go back to a show... in a minute or so the screen pops up again and the TA LED goes solid on.

    TWC Tech Ops says Cisco has reproduced the problem and working to find root cause. That news is a few days old so perhaps they have found it by now.

    Exactly what are you seeing in your situation?
     
  13. Mar 6, 2009 #73 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Can you be a bit more definitive on what 'crapped out' means exactly?
     
  14. Mar 6, 2009 #74 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    I saw a new problem this morning.... My wife's TA wouldnt tune any SDV channels but was otherwise working. The TA LED was on solid which should be indicating that its working fine. From TiVo, I couldnt get into TA diags.. as it indicated that no TA was present. DVR Diags (at the very bottom) indicated no TA present.. BUT... that a channel map had been received. Power cycling TA made no difference. Pulling the USB cable did NOT generate a TA screen and reinserting did NOT generate a TA screen. It certainly appeared that the THD interface to the TA was hung. Rebooted TiVo and problem was gone....
     
  15. Mar 6, 2009 #75 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    DO you have a Tivo HD or an S3??? Just curious. A friend of mine has an S3 and does *not* experience the reboot issue. I have a Tivo HD and *do* experience it.

    Guys, if you post info on any TA issues, please not whether you have a Tivo HD or an S3.

    Thanks, Dolf
     
  16. Mar 6, 2009 #76 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Interesting... on the same system? so it may be limited to certain service groups???

    Both my S3 and THD do it... and within 30-60 minutes of each other...
     
  17. Mar 6, 2009 #77 of 1485
    jcderr

    jcderr New Member

    10
    0
    Aug 3, 2008
    Hutto, TX
    That's quite a bit different from what I see. If I'm watching an SDV channel when it starts crapping out, I'll get a brief video freeze frame (by brief, I mean anything from a few seconds to 10 minutes), then everything will start working again. But after that happens, that channel (and all other SDV channels) will simply not work at all if I change the channel. If I try to tune an SDV channel at this point, I get a black screen with a Tivo message that it could not tune the channel and to hit SELECT to try again. This fails.

    The TA's LED stays on solid, and the TA diags say that the TA is working fine. Under Last Tune Attempt (or however it's phrased), it even claims that the last (failed) tuning attempt was successful. Power Cycle the TA has never resolved the problem; I have to reboot the whole Tivo, unfortunately. However, I'm now completely broken. I've tried all manner of hooking, unhooking, reseating, cycling, and on down the troubleshooting line, and it simply won't work.
     
  18. Mar 6, 2009 #78 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Video issues like freezing and stuttering are not caused by the TA. All the TA does is tell the TiVo what channel and PID to tune. The TiVo does all the tuning. What is your signal strength and SNR and RS Uncorrected value on the SDV channels and regular channels? You might want to try attenuation and see if that makes any difference. Also check DVR diags when you get a black screen and see if the tuner on the channel of interests shows 'Signal Lock' and 'Program Lock'. Both should be 'yes'.
     
  19. Mar 6, 2009 #79 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    We got new firmware Wednesday that is supposed to address the TA Reboot issue.... cross your fingers.....
     
  20. Mar 6, 2009 #80 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    SCSI, you aren't in Cincinnati! Does "we" mean all Time Warner Cable areas??? ;)

    It's Friday night... Has your TA rebooted????

    What version of firmware do you have now?
     

Share This Page