just tell them to go into the 07 screen & hit "Enter", but have your USB cord unplugged when they do. Sometimes that hit will make the TA light go off, & you will then have to hit the power button. Other times it will just make the light go solid & you can then reconnect your USB cord & as long as the TIVo see it you will be good. On Rare occasions that hit will not make the light change & you will have to reboot the TA with the USB disconnected. Wait for the light to go back to solid after it starts blinking though. If for some reason it does not go to solid & goes back to the 8 blink pattern it will be Cable Card Support Desk time & you should ask to be xferred to them. They will have to call the Head End (DNCS) & have them restage the TA.