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Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Feb 4, 2010 #661 of 1485
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,647
    1
    Feb 28, 2001
    North...
    Thanks for you continued work on this, and your earliler responses here!

    Do you have any insight as to why it seems to be affecting only SDV in certain locations and not others? It's unlikely to be encryption, but what else is it? Is it only certain SDV head-end hardware?
     
  2. Feb 5, 2010 #662 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    The only thing I could imagine is service group size and peoples behavior. If SDV usage is more around 'popular' stuff then the streams would be fairly static and the pixelation wouldnt be seen as often. If SDV stuff is what folks would typically 'surf' thru looking for something to watch then that surfing could be generating pixelation for others. Also, if SDV utililzation was low... impact would be minimized. Sometimes I can record something and see nothing.. some times it pixelations so much its nearly unwatchable at times. Good ole probability theory I expect. Per TWC, Cisco and BigBand SDV all work the same way so all systems are exposed to the problem.
     
  3. Feb 5, 2010 #663 of 1485
    dcstager

    dcstager 1st Gen Tivo Owner

    573
    2
    Feb 16, 2002
    Skagit...
    I have not seen the issue in the last week or so in Austin. Not even once. I think that something has changed. I used to see it all the time but the last time I saw it was on the recording of the Caprica pilot two Fridays ago.

    There's a new episode of Caprica tonight and if the problem exists, it will be visible on this particular program because it's on a switched channel and it's scheduled at the same time as another recording.

    What am I to think if the problem is actually gone?
     
  4. Feb 5, 2010 #664 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Perhaps that you are fortunate enough to have not seen it lately.....?

    Watching a single program on a switched channel doesnt mean that you will see the problem. The problem only occurs if the SDV QAM you are watching has programs added to or removed from it while you are watching it. It can be hit or miss as to whether you see it or not. If you are fortunate enough to land on a QAM that is at full capacity with shows that have 'good' viewership then the problem wont occur.... The QAM is 'full' and all the shows are being actively watched... The problem only occurs when a program joins or leaves the QAM you are watching.
     
  5. Feb 6, 2010 #665 of 1485
    dcstager

    dcstager 1st Gen Tivo Owner

    573
    2
    Feb 16, 2002
    Skagit...
    I figured the only way to make the problem re-occur was to post a message like that and sure enough, the problem has returned. Waiting for the next super secret Tivo software update I guess.
     
  6. Feb 10, 2010 #666 of 1485
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    My TA goes 8-blinks about once a month. Does anyone know if forcing a reboot every two weeks or so would prevent this?
     
  7. Feb 10, 2010 #667 of 1485
    pmiranda

    pmiranda New Member

    669
    0
    Feb 12, 2003
    Austin, TX
    Hmm...if the 8-blinks is due to a memory leak or something like that, then a preventative reboot every week or two might just help. On the other hand, mine runs fine for a couple months at a time, so I tend to think the problems I have are to do with TW mucking about, but if you have different firmware on yours it might make a difference.

    Can't hurt to try it!
     
  8. Feb 10, 2010 #668 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    8 blinks is an authorization problem.... I see that as a TWC head end / business system issue, not one local to your TA.
     
  9. Feb 10, 2010 #669 of 1485
    TroyB

    TroyB New Member

    64
    0
    Oct 20, 2006
    Columbus, Ohio
    Glad to know I am not the only member of the monthly blinking tuning adapter club. At least now when I call to complain about 50% of the time I get a hold of someone that knows what the problem is and what hits to send to fix it. It beats calling when they first came out and the person on the phone would say "a tuning..what?"
    I hate Time Warner Cable.
     
  10. Feb 12, 2010 #670 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    If your first line of service can't help, then insist on being connected to NCCS... There is a very good chance they will have NO IDEA what you are talking about.

    At that point, you can give them NCCS's direct number so they can connect you: 1-866-532-2598

    After the NCCS successfully resolves your problem (which they seem to be able to do 100% of the time, in my experience) have them thoroughly document what they did on your account so NEXT time (and there will be a next time) the first level CS can fix your problem.
     
  11. Feb 12, 2010 #671 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    Got a message about the new HD channels. Finally! Comedy Central and MTV!

    However, as quickly as they came, they seemed to vanish.

    Haven't done a reboot yet or called CS, anyone else experience this with the new lineup???

    Please tell me a simple TA reboot will fix it! ;) Since my TA is *NOT* blinking I am almost too scared to mess with it at all!!! Even a reboot...
     
  12. Feb 12, 2010 #672 of 1485
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    I got that message yesterday morning then in early afternoon my TA rebooted (I presume at TWC's instigation). If I hadn't happened to be there to see the blinking light I wouldn't have known about this reboot.

    After that even some of the SDV channels I normally receive were missing. I ended up rebooting the TA again (with usb disconnected) and rebooting the TiVo twice to force the "acquiring channels" phase (rotating disc symbol -- does anyone know how to force this without rebooting the TiVo?). After that I had my normal SDV channels back and 3 of the 8 new channels that were in the message. I called TWC and was told that 2 of the channels were not in my subscribed packages and that the new ones weren't officially scheduled to be there until today -- so I'm waiting.

    When I attempt tuning the 3 missing new channels I get the "temporarily unavailable" message rather than the "the tuning adapter doesn't provide this channel" message -- I take that as a good sign, I guess.

    EDIT: Just checked again -- all six of the new channels I'm supposed to get are there now (with the occasional pixelation and freezes I've come to expect from SDV channels.)
     
  13. Feb 12, 2010 #673 of 1485
    djkid4

    djkid4 New Member

    16
    0
    Dec 21, 2003
    Charlotte,NC
    Tuning adapter problem. Charlotte NC
    I have 3 series 3 with tuning adapter at one location and they work fine.

    I have TiVo HD at another location that hasn't worked since I got the tuning adapter. The light comes flashes then goes completely off then nothing. I have had techs out and no one can give me an answer. Some of the techs stated the SDV is a complete mess.

    I have about had it. I have had the tuning adapter since March of 2009.


    That's almost a year.

    Any info would be greatly appreciated.
     
  14. Feb 12, 2010 #674 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    DId you press the power button on the front of the TA?
     
  15. Feb 12, 2010 #675 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    If you unplug TA USB and then replug it, TiVo should go back thru the spinning drillbit acquiring channels.
     
  16. Feb 12, 2010 #676 of 1485
    djkid4

    djkid4 New Member

    16
    0
    Dec 21, 2003
    Charlotte,NC
    I have tried everything.
     
  17. Feb 12, 2010 #677 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    What happens when you press the power button?

    Does the TiVo ever see the TA?

    Has the cableco given you a different TA?

    I would try the following... unhook the USB cable between TiVo and TA. power cycle TiVo and TA... Pay attention to the flash patterns on TA. If the led goes off and stays off, press the power button. Ultimately, the TA led should go on solid. Then and only then, plug in the usb cable... You should then get the 'ta found' screen.
     
  18. Feb 12, 2010 #678 of 1485
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    And if you don't get the rotating symbol with "acquiring channels", do whatever you have to do to get it. Unplug/plug the USB again and if that doesn't do it, reboot the TiVo again.
     
  19. Feb 12, 2010 #679 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    channels reappeared... didn't have to do anything.
     
  20. Mar 2, 2010 #680 of 1485
    Effinay

    Effinay New Member

    26
    0
    Aug 17, 2006
    Centerville,...
    The wife just called and the 8 blinks on the TA are back!!! I almost believe that Time Warner is doing this just to annoy us TiVo users in the hopes that we will give up and get one of their POS DVRs.

    So now I get to go home this evening and sit on the phone for 30 minutes with some tech support person who has never heard of a tuning adapter...
     

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