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Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Jan 10, 2010 #621 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,323
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    Feb 2, 2003
    Vero Beach, FL
    .1001 was initially problematic. My contact indicated some changes were being made at the head end to address it and all has been great since then. I do still see the random black screen / 'video signal not available' but no hangs requiring TA reboots.
     
  2. Jan 11, 2010 #622 of 1485
    Shmooh

    Shmooh New Member

    66
    0
    Feb 20, 2009
    Cary, NC
    I've been meaning to ask... Do you remember/know the timeframe of the .1001 rollout in Raleigh/Cary/Apex, or when your contact said they were making changes?

    I only ask because I don't want to unfairly judge the .1001 firmware because of the problems we had a couple months ago. If it and the back end system configuration have had the kinks worked out since then, then I can just look at it going forward and safely say the .1001 has been an improvement.
     
  3. Jan 11, 2010 #623 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,323
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    Feb 2, 2003
    Vero Beach, FL
    If I were at home I could tell you exactly when the changes were supposed to have been made. I believe it was around 12/15 if memory serves.
     
  4. Jan 12, 2010 #624 of 1485
    Max Camber

    Max Camber New Member

    41
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    Oct 30, 2009
    Austin, TX
    I'm seeing exactly the same thing. It doesn't matter what the signal levels are on the SDV channels as you will always get pixelation, and the linear channels at or above 100 strength come in just fine.

    I also get the occasional "signal not available" message but so far hitting Select on the remote has worked most of the time and only once did I have to do the channel up/down shuffle. No TA crashes here since the .1001 deployment.
     
  5. Jan 12, 2010 #625 of 1485
    jchas41

    jchas41 New Member

    18
    0
    Feb 5, 2009
    Just to follow-up with my situation...I was able to get my Refurb Tivo (was talked into RMAing my original unit) up and running after TWC came out and installed a new M-Card. As I suspected, no change whatsoever. In fact, I would say that the pixellation on my SDV channels seems worse than before (cry). What a waste of $50bucks, really frustrated. All non-SDV stations are perfectly fine. Signal strength is locked in at 93 (was 100, I used an attenuator which made no difference), and no RS errors. At this point, being that Fios is not available in CNY, I guess I will have to grin and bear it and hope this gets resolved...yeah right...sigh
     
  6. Jan 12, 2010 #626 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,323
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    Feb 2, 2003
    Vero Beach, FL
    Hang in there... I remain confident that it will get fixed. It is costing TiVo and TWC money with all the service calls and HW replacements. Im sure both will be motivated to get it fixed. Up till now, I dont believe they were convinced anything was wrong or pointing at each other. With the evidence on the table now.. it cant be denied.

    Did I ask you already what cable system you are on?
     
  7. Jan 12, 2010 #627 of 1485
    jchas41

    jchas41 New Member

    18
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    Feb 5, 2009
    Thanks for the hopeful words, I am on the TWC system in Central NY.
     
  8. Jan 12, 2010 #628 of 1485
    dlfl

    dlfl Cranky old novice

    7,052
    26
    Jul 6, 2006
    Dayton OH
    Is there a possibility this might be fixed with TiVo software mods, or will it have to be TWC adjustments? (I'm assuming a TiVo hardware retrofit can be ruled out.)
     
  9. Jan 13, 2010 #629 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,323
    0
    Feb 2, 2003
    Vero Beach, FL
    Unknown at this point.... Ive seen nothing that makes me believe this is on TWC's side of the fence. We will have to wait and see.
     
  10. Jan 17, 2010 #630 of 1485
    Jim7201

    Jim7201 New Member

    1
    0
    Jan 16, 2010
    Portland, ME
    I live in Cumberland County, Maine and I recently had a tuner adapter installed for a Tivo Series 3 HD with cable cards. My TA reboots every 90 minutes. I've read all the posts concerning this problem that were dated last year but I haven't seen any recent posts on this subject. Does that mean there is a simple fix? I reported the problem and TWC came out and replaced the TA. But it has not solved the problem. I have the .801 firmware. When it is not rebooting, I get all my SDV channels. But it is darned annoying. Any suggestions? :confused:
     
  11. Jan 17, 2010 #631 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,323
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    Feb 2, 2003
    Vero Beach, FL
    Has your signal quality been checked? If its good, about all you can do is stay after TWC... You might try asking them to contact Tech Ops from other divisions (such as TWC Carolinas) which have already solved this problem.

    Good Luck...
     
  12. Jan 23, 2010 #632 of 1485
    dolfer

    dolfer Miles Standish Proud

    710
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    Nov 3, 2000
    Milford,...
    Well... Here I go again... ANother weekend, another Tuning Adapter outage! It appears to happen every 6-8 weeks. I'm too lazy to look up my last angry rant.

    Nonetheless, this time the "Level 3" guy can't get it to work over the phone... [Of course I have to go through the level 1/2 person even though I tell them that they can't fix it based on the 100 prior outages I have faced.] AWESOME!

    Truck roll scheduled for tomorrow between 3:30 and 6:00pm... The perfect Sunday...

    And DLFL, every person I have talked to refuses to acknowledge the existence of a "National Cable Card Support" group. Does it still exist?

    A *direct* way to contact them would be very much appreciated. The CSR's I have spoken to over the last two incidents refuse to acknowledge such a group... ;(
     
  13. Jan 23, 2010 #633 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,323
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    Feb 2, 2003
    Vero Beach, FL
    wow... Well, I assure you they exist. I have talked to them a couple times when Raleigh had the 8 blinks epidemic. I saw somewhere that there was a number but that you had to say that the local cableco transferred you there.

    What is the nature of your problem? 8 blinks? Something Else...
     
  14. Jan 23, 2010 #634 of 1485
    Effinay

    Effinay New Member

    26
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    Aug 17, 2006
    Centerville,...
    F
    I've called the cablecard hotline directly on one occasion. They were annoyed that I wasn't transferred from the cable company, but still helped me. Other people in here have posted that they have had to give the csr the phone number to dial the nccs hotline.

    On another note, after my tuning adapter was replaced and then updated to the new firmware, I have had no issues with it. Whatever issues used to cause me to make a weekly call to the cable company now seem to be resolved... at least for now.
     
  15. Jan 23, 2010 #635 of 1485
    bongoherbert

    bongoherbert not very special

    32
    0
    Dec 20, 2001
    I'm experiencing a beloved hang-on-reboot, seemingly caused by the tuning adapter's presence.

    Im in the TW Albany area. Running an HD XL, there is a wireless adapter connected along with the cisco tuning adapter.

    Last night at about 11:15 the TiVo appears to have crashed for unknown reasons (this has happened before after overnight TiVo software updates). When it rebooted it hung before the "Almost There" screen, all night. (I missed taping the final Conan, thank you very much TiVo, thank goodness for Hulu).

    When I woke up (well, when I was awoken by my daughter at 6AM wanting to watch Chowder), the tuning adapter was doing the 8-blink "not authorized" pattern.

    To get the machine to boot properly, I have to 1) disconnect the USB for the tuning adapter, 2) power cycle it 3) power cycle the TiVo 4) wait until I get to the "almost there" screen to re-plug-in the tuning adapter.

    The tuning adapter goes through its crazy flashing authorization dance, eventually succeeding in doing so. When the TiVo finally boots 10 min or so later all is well.

    This is really getting annoying, sure makes me suspect that there's something up at the kernel level w/ the driver for the tuning adapter, since it can't even get to the "almost there" screen with it attached at boot time.

    I'm a Series 1 / hacked the b'jebus out of it / user from way back, but haven't looked in to how the HD XL can be molested, I'd be happy to look at logs, etc, to help people out, but it doesn't seem that it's as easy to do so w/ the newer machine revs. (googling for simply getting a rsh/ssh working leads to such a terrible signal to noise ratio that I gave up, came here, searched, yielding almost the same.)

    Is this a known issue? Any better voodoo to get it to work?

    tl;dr:Hang-on-reboot caused by the tuning adapter being connected. Known problem? Help?
     
  16. Jan 23, 2010 #636 of 1485
    dolfer

    dolfer Miles Standish Proud

    710
    0
    Nov 3, 2000
    Milford,...
    If it matters I am on 1001... thanks for the responses...

    If anyone has that number please post it! ;) I can't take another weekend of wasting my time like this...

    Right now I am on non-stop blinks. I believe the initial failure was the 8 blinker. But since all of the reboots, refreshes, etc... I have a new pattern to keep me entertained.
     
  17. Jan 23, 2010 #637 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,323
    0
    Feb 2, 2003
    Vero Beach, FL
    How old is this XL? There is a know issue with WD Green drives (like the ones used in the XL) which prevent a successful 'soft' reboot. A hard reboot always works. This just impacts XL that were built in the last few months as I recall.

    If its truly 8 blinks... then it has nothing to do with the TiVo... its the cableco. When the TA link to TiVo is lost, TA goes to 6 blinks and stays there until connection is restored and then the led goes on solid. That said, Ive seen lockups where TA led is solid but you cant tune anything and you have to reboot TA and TiVo.

    Was power interrupted by any chance? Do you have TiVo and TA on a battery backup? If you dont.. you should really consider getting a battery backup. Pretty cheap and it can eliminate a lot of headaches.
     
  18. Jan 23, 2010 #638 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,323
    0
    Feb 2, 2003
    Vero Beach, FL
    If I remember correctly, solid blink occurs after a power up while TA is trying to communicate with 'momma' at the hub. You could have a wiring issue in the house or to the pedistal outside. Has the cableco inspected your wiring and signal quality? Do you have other cableboxes and can the do SDV channels right now?
     
  19. Jan 23, 2010 #639 of 1485
    bongoherbert

    bongoherbert not very special

    32
    0
    Dec 20, 2001
    Interesting. It is relatively new. Bought in January. And it will always hard reboot but I just tried for a soft reboot and it wouldn't (nb- In fact, it -is- 6 blinks, I was just impatient with the counting)

    What a fascinating development. I suppose its now time to call TiVo.

    Thanks for the pointer!
     
  20. Jan 23, 2010 #640 of 1485
    drhendrix

    drhendrix Member

    40
    0
    Jan 3, 2003
    Loveland, OH
    Hey Dolfer,

    I'm in Loveland and I've had similar problems to yours with the TA for my S3. The last time it locked into the 8 blink cycle was about six weeks ago. I spoke with the clueless CSRs and even a Tech with no resolution. The blinking just stopped and changed to a solid green light a couple of days later.

    I'm convinced that info needs to be sent to the TA by TWC to reset the TA. The real issue is, how do we get them to do that?

    Dennis
     

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