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Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Jan 2, 2010 #581 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
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    Feb 2, 2003
    Vero Beach, FL
    How did he reach the conclusion that it was in broadcast mode?
     
  2. Jan 2, 2010 #582 of 1485
    lyrxst

    lyrxst New Member

    3
    0
    Dec 12, 2006
    Allen, Texas
    After speaking to TWC in Dallas it appears they don't offer multi-stream cable cards nor provide the tuning adpaters. Anyone else dealing with TWC Dallas?
     
  3. Jan 2, 2010 #583 of 1485
    Stone1555

    Stone1555 ./1337

    67
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    Dec 19, 2008
    On the status and summary page it will tell u. If it's in broadcast only its not in two way mode.
     
  4. Jan 2, 2010 #584 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Yes, I know that but I was wondering how the CSR reached that conclusion. I wouldnt put it past them to be looking at their own screen where they are taking to the TA and see it in broadcast.... and then say its an RF problem.... when they are obviously able to log into the TA.
     
  5. Jan 3, 2010 #585 of 1485
    pmiranda

    pmiranda New Member

    669
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    Feb 12, 2003
    Austin, TX
    What does all your cabling look like between the curb and your TA? Where is the amp, what splitters, etc?
     
  6. Jan 3, 2010 #586 of 1485
    KeinoDoggy

    KeinoDoggy New Member

    23
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    Nov 25, 2006
    Lost the upper HD channels last night. I tried all the cures recommended here to no avail. I was getting the 8 flashes and pause over and over. Finally called TWC tech this morning who wanted to send out a repair van (seems to be their standard approach). Finally convinced the girl to connect me to the TWC national cable card support division. The lady there diagnosed my problem immediately and resolved the problem by reinitializing the TA along with an update. She called it giving it a "kick". So I'll see how long this works. I've had recurring loss of channels since I've gotten the TA when it was first available here in northeast Ohio. I suggested there should be a way to connect to the cable card support division either buy phone or chat in order to bypass the time wasted with TWC's standard tech people. Let's hope someone in management listens.
     
  7. Jan 4, 2010 #587 of 1485
    Shmooh

    Shmooh New Member

    66
    0
    Feb 20, 2009
    Cary, NC
    Your amp may not be allowing the return path to go through - either simply by blocking it (unlikely), or just because the signal is too weak going back from the TA to the street.

    This is often the case with amplified splitters (and possibly splitters in general? I'm not an expert.). You can get amps or amplified splitters with an 'active return path', which will either amplify (or at least not degrade) the signal heading back through the amp from the TA. E.g., the one I have is an 8-way amp/splitter that adds +3dB downstream to each output port (one of which goes to the the TA/Tivo) and +0 upstream from the TA to the street. Standard 8-way amplified splitters will do +4 down and -15 up (very bad!).

    See **here** for my experiences with this. Replacing my amp/splitter fixed my problem.

    If you just have an amp (no splitter), then maybe you just need a bi-directional one? If the signal is already too weak coming in from that strong signal coming from the street, your TA probably doesn't stand a chance.
     
  8. Jan 6, 2010 #588 of 1485
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    TA blinking again this AM, but a new pattern for me: 4 quick blinks then a pause. Power cycling and talking to TWC support did no good, although now it seems it's blinking 3 times and pause. The blinks are so fast it's hard to count them. SDV channels are missing of course. It was too early to reach the NCCS Help desk (opens 10am EST) so will have to call support back later and get connected to NCCS. As usual the CSR was clueless about what to do and tried to tell me both cable cards are bad, but she was able to find the NCCS number.
     
  9. Jan 6, 2010 #589 of 1485
    realityboy

    realityboy Well-Known Member

    2,830
    45
    Jun 12, 2003
    Columbus, OH
    Same problem here this morning. It looks like 3-4 blinks, but it appears somewhat erratic.
     
  10. Jan 6, 2010 #590 of 1485
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    Just got off the phone with NCCS. They say TWC SW Ohio is pushing out a TA firmware upgrade (to 0.1010 I think). The 3 or 4 blinks corresponds to getting a firmware update. (Would be nice if the CSRs knew anything about this!). Mike (NCCS) said updating could take several hours. During this time you get the blinks and no SDV channels, and the TA is unresponsive to anything.

    I chided him about CSR's still not being aware of NCCS and he said they are working on it.
     
  11. Jan 6, 2010 #591 of 1485
    realityboy

    realityboy Well-Known Member

    2,830
    45
    Jun 12, 2003
    Columbus, OH
    Awesome. Not so much that they will be unresponsive for several hours, but the fact that you just saved me the hassle of calling TW is greatly appreciated. I will give it a few hours and hopefully it will work then. Did he mention if a reboot or anything would be required or if they would just start working on their own?

    (Hopefully, I didn't screw mine up by trying to restart it earlier.)
     
  12. Jan 6, 2010 #592 of 1485
    Max Camber

    Max Camber New Member

    41
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    Oct 30, 2009
    Austin, TX
    The reflash process itself only took about 10 minutes here in Austin and the TA will reboot itself automatically when complete.
     
  13. Jan 6, 2010 #593 of 1485
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    NCCS said you should not have to reboot it. However, after Max Camber's previous post, I'm suspecting SW Ohio has screwed up their update script, since it's been 4 hours so far. I will be talking to NCCS again in a few hours if mine doesn't work.

    Please update your experience here in a couple of hours, since if we both have the same problem it's more evidence to tell NCCS.

    TWC SW Ohio = the gang that can't shoot straight.
     
  14. Jan 6, 2010 #594 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    What version did you get there in Austin?
     
  15. Jan 6, 2010 #595 of 1485
    Max Camber

    Max Camber New Member

    41
    0
    Oct 30, 2009
    Austin, TX
    .1001
     
  16. Jan 6, 2010 #596 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    That is what we are running here in Raleigh.

    I trust the SW Ohio guys will let us know what version they get....
     
  17. Jan 6, 2010 #597 of 1485
    Austin_Martin

    Austin_Martin New Member

    124
    0
    Sep 12, 2006

    So that is what has screwed up both my TIVO's in the past couple of days?

    This is the second time in a month that the adapters have gone down.
     
  18. Jan 6, 2010 #598 of 1485
    revx

    revx New Member

    8
    0
    Feb 18, 2006
    North Texas
    I just got off a call with TWC in Dallas. They said they do offer multi-stream cards and the Tuning Adapter is available and required for the SDV channels.

    It took the guy quite a while to come up with these answers, though. And I think if I hadn't asked the right questions they would have steered me wrong. I got the impression that the *only* card they have is the M-card.

    Hope that helps...
    re\/x
     
  19. Jan 6, 2010 #599 of 1485
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    Update: Just talked to Mike (NCCS) again, as my TA is still blinking 3-blinks-pause. He said it looks like every TA in SW Ohio had the same problem. They have declared it an official "outage" and have set a "maintenance window" for tonight where they will try to fix things.

    SW Ohio insists there was nothing wrong with their push script but I could tell Mike is skeptical about that.
     
  20. Jan 6, 2010 #600 of 1485
    realityboy

    realityboy Well-Known Member

    2,830
    45
    Jun 12, 2003
    Columbus, OH
    I just got home and sure enough, it's still blinking. I guess 10 minutes in other markets = at least 1 day here.
     

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