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Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.
How did he reach the conclusion that it was in broadcast mode?
After speaking to TWC in Dallas it appears they don't offer multi-stream cable cards nor provide the tuning adpaters. Anyone else dealing with TWC Dallas?
On the status and summary page it will tell u. If it's in broadcast only its not in two way mode.
Yes, I know that but I was wondering how the CSR reached that conclusion. I wouldnt put it past them to be looking at their own screen where they are taking to the TA and see it in broadcast.... and then say its an RF problem.... when they are obviously able to log into the TA.
What does all your cabling look like between the curb and your TA? Where is the amp, what splitters, etc?
Lost the upper HD channels last night. I tried all the cures recommended here to no avail. I was getting the 8 flashes and pause over and over. Finally called TWC tech this morning who wanted to send out a repair van (seems to be their standard approach). Finally convinced the girl to connect me to the TWC national cable card support division. The lady there diagnosed my problem immediately and resolved the problem by reinitializing the TA along with an update. She called it giving it a "kick". So I'll see how long this works. I've had recurring loss of channels since I've gotten the TA when it was first available here in northeast Ohio. I suggested there should be a way to connect to the cable card support division either buy phone or chat in order to bypass the time wasted with TWC's standard tech people. Let's hope someone in management listens.
Your amp may not be allowing the return path to go through - either simply by blocking it (unlikely), or just because the signal is too weak going back from the TA to the street.
This is often the case with amplified splitters (and possibly splitters in general? I'm not an expert.). You can get amps or amplified splitters with an 'active return path', which will either amplify (or at least not degrade) the signal heading back through the amp from the TA. E.g., the one I have is an 8-way amp/splitter that adds +3dB downstream to each output port (one of which goes to the the TA/Tivo) and +0 upstream from the TA to the street. Standard 8-way amplified splitters will do +4 down and -15 up (very bad!).
See **here** for my experiences with this. Replacing my amp/splitter fixed my problem.
If you just have an amp (no splitter), then maybe you just need a bi-directional one? If the signal is already too weak coming in from that strong signal coming from the street, your TA probably doesn't stand a chance.
TA blinking again this AM, but a new pattern for me: 4 quick blinks then a pause. Power cycling and talking to TWC support did no good, although now it seems it's blinking 3 times and pause. The blinks are so fast it's hard to count them. SDV channels are missing of course. It was too early to reach the NCCS Help desk (opens 10am EST) so will have to call support back later and get connected to NCCS. As usual the CSR was clueless about what to do and tried to tell me both cable cards are bad, but she was able to find the NCCS number.
Same problem here this morning. It looks like 3-4 blinks, but it appears somewhat erratic.
Just got off the phone with NCCS. They say TWC SW Ohio is pushing out a TA firmware upgrade (to 0.1010 I think). The 3 or 4 blinks corresponds to getting a firmware update. (Would be nice if the CSRs knew anything about this!). Mike (NCCS) said updating could take several hours. During this time you get the blinks and no SDV channels, and the TA is unresponsive to anything.
I chided him about CSR's still not being aware of NCCS and he said they are working on it.
Awesome. Not so much that they will be unresponsive for several hours, but the fact that you just saved me the hassle of calling TW is greatly appreciated. I will give it a few hours and hopefully it will work then. Did he mention if a reboot or anything would be required or if they would just start working on their own?
(Hopefully, I didn't screw mine up by trying to restart it earlier.)
The reflash process itself only took about 10 minutes here in Austin and the TA will reboot itself automatically when complete.
NCCS said you should not have to reboot it. However, after Max Camber's previous post, I'm suspecting SW Ohio has screwed up their update script, since it's been 4 hours so far. I will be talking to NCCS again in a few hours if mine doesn't work.
Please update your experience here in a couple of hours, since if we both have the same problem it's more evidence to tell NCCS.
TWC SW Ohio = the gang that can't shoot straight.
What version did you get there in Austin?
That is what we are running here in Raleigh.
I trust the SW Ohio guys will let us know what version they get....
So that is what has screwed up both my TIVO's in the past couple of days?
This is the second time in a month that the adapters have gone down.
I just got off a call with TWC in Dallas. They said they do offer multi-stream cards and the Tuning Adapter is available and required for the SDV channels.
It took the guy quite a while to come up with these answers, though. And I think if I hadn't asked the right questions they would have steered me wrong. I got the impression that the *only* card they have is the M-card.
Hope that helps...
Update: Just talked to Mike (NCCS) again, as my TA is still blinking 3-blinks-pause. He said it looks like every TA in SW Ohio had the same problem. They have declared it an official "outage" and have set a "maintenance window" for tonight where they will try to fix things.
SW Ohio insists there was nothing wrong with their push script but I could tell Mike is skeptical about that.
I just got home and sure enough, it's still blinking. I guess 10 minutes in other markets = at least 1 day here.