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Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Dec 14, 2009 #541 of 1485
    Stormspace

    Stormspace Electrocuted by TiVo

    5,178
    3
    Apr 13, 2004
    Hartsville, SC
    It's at a point now where the only 100% reliable way to get SDV channels is to use the cable STB. I frequently lose connection to channels even with the TA.

    I feel like the TiVos I own are just expensive buggy whips that won't work by this time next year.
     
  2. Dec 14, 2009 #542 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    In many markets SDV channels are also analog.
     
  3. Dec 14, 2009 #543 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,328
    1
    Feb 2, 2003
    Vero Beach, FL
    Did you mean to say 'also have an analog version'? Some digital simulcast versions of analog channels are being done via SDV.
     
  4. Dec 14, 2009 #544 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,328
    1
    Feb 2, 2003
    Vero Beach, FL
    Using the Cable STB is NOT 100% reliable for SDV. Ive had to reboot my bedroom SA4250 twice in the last week because it couldnt tune SDV channels.
     
  5. Dec 14, 2009 #545 of 1485
    scottc42

    scottc42 Member

    48
    0
    Jan 4, 2006
    Powers Lake, WI
    Agreed - I am having better luck with my 2 tuning adapters than with my TW stb.
     
  6. Dec 14, 2009 #546 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    Well Yes & no. Sorry. Even though i dont watch it, I know that for instance in my area, channel 40 (Fox News) is SDV now.
     
  7. Dec 14, 2009 #547 of 1485
    shanebowman

    shanebowman New Member

    29
    0
    Oct 9, 2005
    Winston...
    All right so I called and spent an hour on the phone with the CC experts and still have a truck roll scheduled for tomorrow. I guess from here on out we should just get trucks scheduled everytime they update our channel listing since I am evidently not capable to mange the updates..
     
  8. Dec 14, 2009 #548 of 1485
    shanebowman

    shanebowman New Member

    29
    0
    Oct 9, 2005
    Winston...
    So even their standard equipment doesn't work correctly?? That is great!!!
     
  9. Dec 14, 2009 #549 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,328
    1
    Feb 2, 2003
    Vero Beach, FL
    Did you do a full power cycle of both TiVo and TA?
     
  10. Dec 14, 2009 #550 of 1485
    shanebowman

    shanebowman New Member

    29
    0
    Oct 9, 2005
    Winston...
    several times and again today with the cable card folks from TWC, I apologize that is what I am calling restarting the Tivo
     
  11. Dec 15, 2009 #551 of 1485
    rric31

    rric31 New Member

    24
    0
    Jan 6, 2004
    Cape...
    My tuning adapter is not even recognized any more. I have had this thing for a few months and had nothing but trouble. I would go through the reboot process every few days and my HD channels would show up--for the most part. Well, that has all come to an end. I have lost all of the SDV and even a few of the other HD channels. When I go through the TIVO settings, the Tuning adapter is not even recognized any more. I have tried to reboot the TIVO, the tuning adapter but no luck.

    TIVO and Time Warner Maine have not been a great experience.

    Any help would be appreciated.

    rich in maine
     
  12. Dec 15, 2009 #552 of 1485
    Solana_Steve

    Solana_Steve New Member

    27
    0
    Feb 20, 2006

    I am in San Diego and am having the same problem. Comedy Central has moved to 60 from 68. However, I try to update the TiVo Channel Listing and it doesn't effect and channel list changes.

    Is there a way to update the channel list manually? I noticed Zap2It also hasn't go the new channel lineup either.

    Steve
     
  13. Dec 15, 2009 #553 of 1485
    Stormspace

    Stormspace Electrocuted by TiVo

    5,178
    3
    Apr 13, 2004
    Hartsville, SC
    If you know that the issue isn't with the channel line up changing, TiVo has a form online where you can report incorrect guide data.
     
  14. Dec 21, 2009 #554 of 1485
    jrmints23

    jrmints23 New Member

    2
    0
    Dec 21, 2009
    Were they able to fix the problems you've been having? I'm having the same extremely annoying problem, except sometime restarting the TiVo and cycling the power on the tuning adapter don't give me my missing channels.
     
  15. Dec 21, 2009 #555 of 1485
    darkavich

    darkavich New Member

    16
    0
    Dec 8, 2009
    Where do you live? The problem has not been fixed, but we now know the exact problem. The problem is a bad repeating/routing device on the line that is blocking the return path of some of the SDV-TV frequencies. When the frequency that is bad is chosen for a given channel it fails. They were able to block some of the frequencies and it fixed the problem, but later the same day a few more frequencies had the same problem.

    We had a MAJOR power outage yesterday, so everything lost power for 13 hours (including all the TWC equipment), I am so glad I don't have their phone service... The channels were working yesterday, but that could be due to nobody watching any SDV-TV. They were planning to replace the equipment that was failing, but I do not know if that has been done.

    BTW, I had this escalated all the way up to the IT-noc. The field techs had no clue, but one guy knew who to contact.

    BTW, Tivo support was no help. They basically told me "it was not their problem and goodbye." I was very disappointed with the person I spoke to.

    Anyway, I will post an update soon once I have more information.
     
  16. Dec 21, 2009 #556 of 1485
    jrmints23

    jrmints23 New Member

    2
    0
    Dec 21, 2009
    I live in Greensboro, NC. I had someone on the phone from twc TiVo support who seemed to know what he was doing and told me that my adapter diagnostics were barely in range and that something might be wrong with the cable signal to my house (this would make sense considering I have two tivos with tuning adapters and they both have the same problem. Anyway, this guy then sent some tech to my house who said the diagnostics were perfect so who knows.
     
  17. Dec 21, 2009 #557 of 1485
    darkavich

    darkavich New Member

    16
    0
    Dec 8, 2009
    I had to have them fixed the signal strength and SNR values. They were WAY high. It didn't solve the TA problem, but it fixed other issues in the house. My problem came back this morning, so it is back to the IT guys to see if they replaced the network equipment yet.
     
  18. Dec 21, 2009 #558 of 1485
    scottc42

    scottc42 Member

    48
    0
    Jan 4, 2006
    Powers Lake, WI
    I recently purchased my 2nd TiVo HD. When it got here I really didn't want to order cable cards right away just for a lack of time available to be here for the appointment, but I did go ahead and order a tuning adapter. I completed the order process online (email request I think), and a couple days later a Time Warner rep called. He said he saw that I ordered a TA, and he wanted to confirm my shipping address. He did a simple rundown of how to install the TA, and then told me to call if I have troubles. Then he said he noticed that I already have a TA and asked if there is anything wrong with that one. I said no... this is for a second TiVo. He asked if I had ordered cable cards yet, and I said no; I mentioned my time concerns. He said he could have a tech out on Saturday afternoon if I wished, so I agreed. I mentioned that my exisiting unit had 2 'S' cards, and I asked if they had the 'M' cards - he said that yes, they are now available, so I scheduled the appointment to have one 'M' card installed and another 'M' card swapped for 2 'S' cards.

    Two days later, and the tech is at my house with 2 'M' cards. He makes mention that he does not really know much about cable cards, as they never really get orders for them, but he will try his best. We tackle the new unit first. He is cool with me going through all the menus and getting him to where he needs to be. He wrote down all the cc info before inserting - good thing. He called in and the dispatcher had absolutely no idea what he was talking about... as if never having heard of a cable card. The tech got flipped to a supervisor where he read off the numbers, and 30 seconds later I heard the supervisor say, "okay, it's paired now." I checked everything out, and it worked great. All-in-all, I was up and running in less than 15 minutes.

    The next set (the swap) was a little trickier, but worked out overall. By this time a second tech had shown up (I'm far from the office, it was the last job of the day, comraderie in the field...), and he was equally informed about cable cards. They asked me what they are for, and I explained that they are the equivalent of a cable box. Ahhh.... After inserting the new card, he tried to set it up with his laptop. he had direct access to my account, added the new cards, removed the old cards, and removed a stb I was returning. The he paired the new cc right from his computer. Unfortunately he was unable to get the service hit with his computer, so he had to call in for that and got placed on hold for a good 25 minutes. If it wasn't for the wait on the phone, this would have been another 15 minute setup.

    Anyway, the guys left, and everything has been working since. Overall I'd say it was a pretty pleasant, although interesting, experience with Time Warner Milwaukee.

    If only I could transfer shows now...
     
  19. Dec 22, 2009 #559 of 1485
    dlfl

    dlfl Cranky old novice

    7,107
    52
    Jul 6, 2006
    Dayton OH
    This experience would be the exception AFAIK. Are you sure you were connected to the TWC National Cable Card Support desk? One case has been reported in which it appeared the local TWC support people spoofed the NCCS desk with local people. My advice is to ask "is this the national cable card help desk" when you get connected and get the name of the person. There are only 5 people in that group and I know two of their names: Mike and Doraine (sic). It would be nice if we could figure out all five names, then we would be better able to determine whether we are actually talking to the national unit.

    It would be interesting to know the exact details of what they did and what they had you do in this case.
     
  20. Dec 22, 2009 #560 of 1485
    dlfl

    dlfl Cranky old novice

    7,107
    52
    Jul 6, 2006
    Dayton OH
    See **this**

    They set up a national help desk staffed by 5 people and don't bother to make either TWC or TiVo support people aware of it. Amazing! :(
     

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