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Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Dec 11, 2009 #521 of 1485
    scottc42

    scottc42 Member

    47
    0
    Jan 4, 2006
    Powers Lake, WI
    I suddenly have an opposite problem... My TiVO HD with tuning adapter is tuning SDV channels just fine, while my Time Warner HD stb (non-dvr) is getting "currently not available" on sdv channels.
     
  2. Dec 12, 2009 #522 of 1485
    Conard

    Conard New Member

    18
    0
    Nov 15, 2007
    Naples, NY
    I've been following all of the TA threads here for a few weeks and wonder just how many of the problems mentioned are TWC induced.

    I have been using TWC cable cards and a TA since March of this year. There have been 2 times in that period when the TA would lock up or lose connection and both of those times happened withing 24 hours of calls from TWC trying to get me to up grade my service. Each time unpluging the TA and starting it up again brought things back to "normal".

    Yes, I do get pixelation on the SDV channels and the Tivo will pull up a blank screen from time to time but nothing compared to all the posts on this forum.

    Me thinks that a lot of you are being played with by the cable co.
     
  3. Dec 12, 2009 #523 of 1485
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    Yes, either intentionally or just by their ineptitude. I would guess the latter is more likely, but their financial incentive would be to discourage TiVo penetration in their market. They are also attacking TiVo by setting copy protection on all channels except local broadcasts, which prevents MRV and TTG. Frankly, if I were TWC, given my understanding of how the Tuning Adapter kluge came about, I would be tempted to do the same thing, or at least I wouldn't be jumping to make it work better.
     
  4. Dec 12, 2009 #524 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    I dont see it to be in TWC's best interests to be doing anything purposely to frustrate cablecard customers such as causing their TA's or cablecards to go off line or into brick mode. Such actions would cost them money. Every call to Customer Care costs them money... a truck roll costs them even more money. Where I work, we do everything we can do to drive down service cost as it comes right off the bottom line. Now I DO think that they arent investing in training CSR's and Techs on cablecard as they likely view it as not having a good return on the investment.

    As to marking everything 'copy 1 generation' (CCI 02).... I dont believe that has anything to do with wanting to restrain cablecards or UDCP's. I believe it is simply to put them in a position where they can never be accused by content owners of not using everything tool in their bag of tricks to protect content. I see that as in the best interests of the stockholders. Im sure not happy about it but I believe I understand where their head is at (Ill refrain to say what im thinking here... :) ) Im sure they have seen the lawsuit happy RIAA and dont want any part of that kind of mess.
     
  5. Dec 12, 2009 #525 of 1485
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    2 out of the 3 times I've called TWC about getting my TA reset (all in the last two months) they have not fixed it and wanted to roll a truck. (As I said in another recent post, they didn't even know about the TWC National Cable Card Desk - I had to go thru TiVo support to get there). It seems like it would be obvious to them that better training would be more cost effective......go figure!
    Yet this factor doesn't cause (all) Comcast, Cox and Verizon FIOS to set the same copy protection (?).
     
  6. Dec 12, 2009 #526 of 1485
    Conard

    Conard New Member

    18
    0
    Nov 15, 2007
    Naples, NY
    The copy protection I'm seeing is caused by the TA.
    If I disconnect the TA and tune to a local HD channel and do a recording I can see that recording on my S2 Tivo and transfer it, no problem.

    Hook the TA back up and record another program on a local channel and the S2 can't see that program but still sees the one recorded with the TA out of the picture.
     
  7. Dec 12, 2009 #527 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Agree... A ineffective service organization costs them money. On one hand, creating a centralized cablecard support desk is a great idea... but not adding it to the script so customer issues can get fixed seems downright stupid.

    On copy protection... I understand your arguement, but there really isnt always just one 'correct' answer. Consensus doesnt necessarily make it right either. Note that Im not saying they are 'right'... Im just suggesting a thought process other than them just wanting to 'screw cablecard users' that may have lead to their position. Id certainly rather have them unlock the stuff so I can use MRV.
     
  8. Dec 13, 2009 #528 of 1485
    shanebowman

    shanebowman New Member

    29
    0
    Oct 9, 2005
    Winston...
    Missing newest channels, Tivo says channels not provided by tuning adapter

    So I put in a splitter so now I have line going to adapter and separate line going to Tivo. Then I unplugged adapter from wall and Tivo cycled up to steady green light before connecting to Tivo and same issue.

    Restarted Tivo = same issue so ran through cycling again, same issue

    Went on line and found that TWC has online chat (woo-hoo) and got tech to send refresher hit to adapter, no luck. Tech tells me I have to exchange box or schedule visit.

    Any other advice?
     
  9. Dec 13, 2009 #529 of 1485
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    Request connection to the TWC National Cable Card Support Desk. They will most likely fix it in a few minutes or less. The local TWC people frequently don't know what they are doing and can even make things worse. See **this**.

    When you talk to the national help desk ask them to please inform the local TWC support people of their existence and phone number (again).
     
  10. Dec 13, 2009 #530 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    Kaaaaaaaaaaaaaaaaaaaaaaaahhhhhhhhhhhhhnnnnnnnnnnnnnn!!!!!!!!!!!!!!!!!!!! God I hate this Tuning Adapter with all my heart and soul... Tried TW support chat (like last time, which was successful) but this time "refreshing" the signals as they call it didn't work. Nor did the unlug, power off, reattach procedure... So now I have to waste a good portion of my day messing with this cr*p again. Of course, the rep scheduled a truck roll for tuesday. I am now trying to connect to the NCCS. Awesome!!!!!!!!
     
  11. Dec 13, 2009 #531 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    What are you talking about?!!?!?!? There is no such thing as the TWC National Cable Card Support DEsk according to the very helpful, informative level 3 support tech I just talked to! So TW sends out a truck... And we all pay for it with their ridiculous rates!

    TWC has taken at least a year off my life!!!!!!! I just wish I could find a lawyer who could prove it. ;)

    So I got to waste half my day and I still have a blinking TA. SUPER AWESOME!!!
     
  12. Dec 13, 2009 #532 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    I would just keep calling until you find intelligent life that knows about the cablecard support desk. It absolutely exists. Ive talked to folks there twice. All I had to do was ask to be transferred there.....
     
  13. Dec 13, 2009 #533 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    I tried again... I asked to be transferred to NCCS and I've been on hold for over 20 minutes. ;(

    Even their on-hold music system SUCKS! First, it plays ONE STUPID & ANNOYING song over and over again. It sounds like something from the Entertainment Tonight guy. Second, the volume of the song cuts in and out so for a second you think someone has actually picked up.

    Since I have spent a good portion of my life on hold waiting for Time Warner Cable support, I had to mention this. I think it's their way of screwing with you even more... As much money as they make the least they could do is invest in a decent On Hold Music System!
     
  14. Dec 13, 2009 #534 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    I guess it would make to much sense to have a direct number. Instead I have to call repeatedly until I find someone who knows what it is. This is everything customer service shouldn't be. I will leave them the second there is an alternative that will work with my Tivo HD.
     
  15. Dec 13, 2009 #535 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    Hanging up... On hold for about 30 minutes with absolutely no information. Just stupid music. Thanks for wasting my Sunday Time Warner! You are the best!
     
  16. Dec 13, 2009 #536 of 1485
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    Gee Dolf, Did you read my post in the TWC Southwest Ohio thread, that was linked in my post you are just responding to?

    I've had to go through **TiVo support** twice now to get to the TWC NCCS desk. Both TiVo and NCCS said they sent email to make all the TiVo and TWC CSR's aware of NCCS, not that I would count on that.

    BTW, don't feel like the Lone Ranger with all the time you've wasted on this.
     
  17. Dec 13, 2009 #537 of 1485
    Stormspace

    Stormspace Electrocuted by TiVo

    5,171
    0
    Apr 13, 2004
    Hartsville, SC
    Spoke to a cable card rep the other day. Said that TiVo chose the wrong way to implement MRV and that the CCI byte was set so people wouldn't try to sell TV recordings. :rolleyes:

    Tech this morning said that in our area TWC STB's are due in the next 6 months that do MRV. Sounds like a preemptive strike against a vulnerabilty in TIVo's design to get something the TiVo box doesn't do.
     
  18. Dec 13, 2009 #538 of 1485
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    I admit to being as guilty as anybody on this, but please let's not divert this thread from being about TA problems! TIA
     
  19. Dec 13, 2009 #539 of 1485
    Stormspace

    Stormspace Electrocuted by TiVo

    5,171
    0
    Apr 13, 2004
    Hartsville, SC
    I'm sorry. I should have added. "While he was here working on a TA problem."

    Better? :)
     
  20. Dec 14, 2009 #540 of 1485
    aine

    aine New Member

    60
    0
    Dec 23, 2003
    I am watching this thread to decide whether to endure the apparent pain of getting a Tuning Adapter here in San Diego.

    Tonight when I flipped on Channel 68 (Comedy Central) it's black -- "searching for signal, etc." I went over to 60 after reading this post -- same thing. Did I just lose an analog channel? Do I need a tuning adapter to receive what I thought was an analog channel? I'm worried that the TA is going to screw up the relative reliability of my TiVo HD. But I gotta watch Jon Stewart!!
     

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