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Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Nov 29, 2009 #461 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    What is the 'Tuner' value? 14 for FDC is huge... I would imagine that the tuner value should be in the same range and is too high.
     
  2. Nov 29, 2009 #462 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    I agree with you 100%
     
  3. Dec 1, 2009 #463 of 1485
    DrMark

    DrMark New Member

    12
    0
    May 16, 2007
    I'm just checking to see if there has been any progress with TWC in Austin.

    Thanks,

    --mark
     
  4. Dec 1, 2009 #464 of 1485
    DrSnoCaps

    DrSnoCaps New Member

    18
    0
    Dec 30, 2007
    Tuner value is 12 dBmV. I'm right up the road from you near 55 & HighHouse so if you know a good TWC tech, please let me know!
     
  5. Dec 1, 2009 #465 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Ive got some attenuators you could borrow and see if it fixes your issue.
     
  6. Dec 2, 2009 #466 of 1485
    dcstager

    dcstager 1st Gen Tivo Owner

    573
    2
    Feb 16, 2002
    Skagit...
    One thing TWC in Austin could do is push out the latest firmware update for the TA. Mine is at .701 and people are posting that they have .1001 I don't know what others in Austin have. I have had the pixellation problems and the issue with having to channel up then down to see a channel and blank recordings on SDV channels and pretty much every bug mentioned here has shown up.

    A firmware fix might be the solution but chances are Tivo will have to build some error checking into their end of it to be sure the Tivo is receiving the SDV channel. TWC will have to insure there is enough bandwidth on the requested SDV channel to overcome the pixellation problems.
     
  7. Dec 2, 2009 #467 of 1485
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    The "current" version of TA firmware has been .0801 for months now. The only place I'm aware of 0.1001 being deployed is in the Raleigh NC area presumbaly as part of the investigation being done by SCSIRAID there.

    Also, I doubt that "sufficient bandwidth" can either be checked by the TiVo or is a primary factor in the pixelation problems. Last I heard, the problems in the Raleigh area are something to do with the way the binary transport stream is formulated in the TWC delivery system that causes problems only for TiVo's, not for TWC STB's or DVR's. Unfortunately one cannot assume the delivery systems in different TWC regions are identical, so we can only hope the solution for Raleigh is also the solution for Austin or other regions.
     
  8. Dec 3, 2009 #468 of 1485
    comcastblows

    comcastblows New Member

    10
    0
    Dec 21, 2007
    Hey guys, I'm glad to have found this forum, misery loves company I guess. I'm about a month into no HD channels except for the major networks (ABC, NBC, CBS & FOX). It's like I'm waiting for the tuning adapter to finally get to my house, all over again...

    I've got a HD tivo with TWC near Charlotte, NC. A few weeks back I lost most of the HD programmimg. Since then I've been through two techs, two tuning adapters, and enough power cycles to make you crazy. But yet I'm still not getting receiving all the HD channels that I'm paying for (Disc, TLC, HISTHD, and other random channels like BBC, god I miss top gear).

    I was happy to see the info posted about the 8 blinks. I kept suggesting to the techs that HAD to mean something as I didn't remember it happening in the past. So I guess I'll call tomorrow and request a "balancing hit", reboot, and see if that helps. Then I should call again and request a "provisioning hit"? Or will I just have to wait for another tech to come out and do that?

    Thanks for the help. It's pretty horrible to have spent money on a nice TV, a higher end tivo, and then shell out over $110 a month to TWC only to not be able to watch my shows in HD.

    Should I have posted this in the main TWC section as I don't really know if it's tuning adapter or the card?

    (and yes "comcastblows" is my login, but I now have TWC. But I'm feeling similarly about them...)
     
  9. Dec 3, 2009 #469 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    If you are missing channels, they you likely need a 'balancing' hit. If you pull the TA USB cable, do you get the missing channels? I would expect not since the TA just provides tuning resolution, not entitlement. You dont need to reboot anything though. If you reboot before all the EMM's are received you may defeat the hit.
     
  10. Dec 3, 2009 #470 of 1485
    bobrt6676

    bobrt6676 Member

    187
    0
    Dec 31, 2007
    Huber...
    My recent experience with TW CC/TA hotline suggests it takes 3 HITS to get the EMM's up enough to receive all channels.
    1 Hit- I received 2 EMM's no new channels
    2nd Hit- 4 EMM's partial channels restored
    3rd Hit- 6+EMM's all stations restored :D
     
  11. Dec 4, 2009 #471 of 1485
    comcastblows

    comcastblows New Member

    10
    0
    Dec 21, 2007
    Thanks for the help. Yes, I don't get the channels with T/A unplugged either.

    I called today and got a "balancing hit" and absolutely nothing changed. I still don't get those channels and I still have the eight blink sequence going on. Is the balancing hit for the T/A or for the cable card? Should I bypass the T/A for the hit and plug the hd tivo/cable card in directly?
     
  12. Dec 4, 2009 #472 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    I would remove the TA and get the basic TiVo working first...

    Missing channels typically means that your account isnt set up properly and your cablecard doesnt have the entitlements that it needs to decode the channels you subscribe to. They typically fix this by 'balancing' your account. This assumes you cablecard is authorized though... If you go into CC Menu... do you have CP AUTH RECVD?
     
  13. Dec 4, 2009 #473 of 1485
    jmfirestone

    jmfirestone New Member

    47
    0
    Dec 31, 2007
    Colfax, NC...
    FDC = -1, RDC = 41. Sounds pretty good? TW is coming this morning to look at it.

    The same channel will come in fine on a normal box. That was one of the first things I checked since there is an announcement on the TW phone line that they are having problems with a bunch of set top boxes. I thought it might just be an overall SDV issue. It wasn't.
     
  14. Dec 4, 2009 #474 of 1485
    jmfirestone

    jmfirestone New Member

    47
    0
    Dec 31, 2007
    Colfax, NC...
    The guy came and checked my signals. He said my main signal was way to high at a +15 or something and the max it should be is a +8. He adjusted that, but it still didn't help. He said it's a system wide issue that is going on all over. Raleigh, Charlotte, here in Greensboro. Apparently G'boro gets its feed from Raleigh.

    He said it's an engineering issue with the servers, the only thing he can do is escalate it to his supervisor. He did, and his supervisor is apparently going to check all the QAMs from here to the office or something to make sure everything is good. That would take a few days, and once they verify everything is good they pass it on to engineering.

    So, I wait...
     
  15. Dec 6, 2009 #475 of 1485
    scottc42

    scottc42 Member

    47
    0
    Jan 4, 2006
    Powers Lake, WI
    I am TWC Milwaukee. I received my Tuning Adapter several months ago, and I installed it myself with no apparent problems. It pretty much worked right out of the box, and a couple days later I got a call from someone at Time Warner asking if I was happy with the Tuning Adapter and if I needed any support in installing. I said everything was great, and I was pretty pleased with getting the call. Until a few weeks ago, the only problem I had was the occasional "channel not available", but it never interfered with recordings.

    Then Time Warner completely changed the channel lineup. This really threw me off, because my memory gets harder and harder to reprogram these days! At first it seemed like my guide really had a hard time adjusting to the new lineup, but this seemed to resolve itself after a few days. Then it seemed like there were a bunch of new channels (maybe they were there before, and I just did not know) in the channel list, but I could not tune to them. Then I noticed that channels I think I should get (FOXHD, SCIENCEHD) were no longer coming in. I never had any blinking lights, but I tried rebooting a few times with no success. I did not bother calling Time Warner. Then yesterday I noticed many of the "missing" channels were back (FOXHD & SCIENCEHD included). I went to the channel list and found more channels I did not know were available (The Weather Channel HD) and selected them. Then I went to watch some of these channels. I could tune to them, but when I tuned away, they dissapeared from the guide and they were unselected in the channel list.

    Is this something that also will resolve itself over time?
     
  16. Dec 6, 2009 #476 of 1485
    rover1

    rover1 New Member

    16
    0
    Nov 14, 2001
    Honolulu,...
    A couple of weeks ago TWC added 8 HD channels to the lineup....the next day they added 1 more and a couple of days later they added one more. The problem is that the original 8 adds will not tune for me at all. I get a plain gray screen. No Temp unavailable or any notices....just the gray screen. The channel added the next day works fine and the last add works just fine. I have called Oceanic and the very nice gentleman went through several steps (from the manual) about rebooting the Tivo and rebooting the TA---which I had already tried before I called. He checked a couple of things with the tech folks while I was on hold but nothing worked. I have a truck roll on 15DEC--the first available date since right after T-giving. I have sent email to TWC support and they have (slowly) been working on a fix. Today I get the notice that a new hit has been sent to both cable card and TA and for me to try the reboots again---still nothing. I told them that it is almost as if the TA is not aware that I am supposed to get those 8 channels. Any suggestions? I am off island for a week starting Sunday so that gives them a few days to maybe come up with a solution--short of the truck roll on the 15th. TIA for any help.
    Bill :confused:
     
  17. Dec 6, 2009 #477 of 1485
    rover1

    rover1 New Member

    16
    0
    Nov 14, 2001
    Honolulu,...
    More info...I looked at the Tuner Summary and it's as follows... Tuner: -3dbmv FDC -16dbmv RDC 55dbmv... I also looked at a page the addressed EMMS..... they all read Zero. Am I stuck waiting for the tech to come next week?
    TIA- Bill
     
  18. Dec 6, 2009 #478 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    FDC and RDC are certainly out of whack.... The Tuner value is fine though... odd.
     
  19. Dec 6, 2009 #479 of 1485
    woodburger

    woodburger New Member

    18
    0
    May 17, 2008
    I am still having problems with lost switched digital channels, lost isp to computer - all on TW Austin. This despite the tech dropping my signal level (another splitter), replacing the cable run to street (300 feet) and putting some sort of noise trap somewhere. One thing I can't figure is when I reboot my router (to get internet back) I ALSO have to reboot TiVo. Does that make sense? I'd say - without looking at my records - I have to reboot something, TA/TiVo, router, at least once a week. I am on my 3rd router and second cable modem.
     
  20. Dec 7, 2009 #480 of 1485
    PAClaxton

    PAClaxton TiVo Since 2001

    7
    0
    Feb 8, 2002
    Near...
    I'm on TWC-Charlotte as well and had the same problem about a month ago, (the 8 blink and pause on the TA). I called support several times before I got it to work doing the following --

    1. Unplug the USB cord connecting the Tivo to the TA.
    2. Unplug the power to the TA
    3. Wait 2 minutes or so - VERY IMPORTANT
    4. Plug in TA and DO NOT connect the USB to the TIVO
    5. Once you get a solid green light, you can then connect the USB to the TIVO.

    (If you connect the USB to the TIVO to early, that will cause the 8 blink that wouldn't resolve itself.)

    Hope this helps,
    Phil

    P.S. I used to have Comcast in Florida and they were awful. I have been very happy with TWC-Charlotte since I started with them over a year ago.
     

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