1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Nov 11, 2009 #381 of 1485
    digs0

    digs0 New Member

    19
    0
    Oct 5, 2007
    San Diego
    Feel like a broken record posting again, but I'm having the same problem as folks in other regions. Here's my setup, for what it's worth:

    Cable co: Time Warner San Diego
    TiVo: Series 3 connected via HDMI to TV and via Ethernet to wireless router
    Western Digital Expansion Drive (500 GB)
    Tuning Adapter: Cisco STA1520

    The TA is not tuning certain specific channels, and it's giving me the 8 blink/pause pattern. Restarting it doesn't help. Restarting the TiVo doesn't help. Calling Time Warner certainly doesn't seem to help. They sent a tech out about a month ago, and he replaced a bunch of the coax cables just for the heck of it. It seemed to help... but of course that wasn't really the problem.

    The most frustrating part of it is that there are some really helpful CSRs that you can get to, but most of them don't know any more about the TA than I do. So you have to do the same song and dance, reboot the TiVo (gee, why didn't I think of that????), etc., all to have them say they have to send a tech out. And I know how that dance ends, too.

    My question is: is there anybody out there with a cable card-using TiVo who *isn't* having problems?
     
  2. Nov 11, 2009 #382 of 1485
    mihalik

    mihalik New Member

    5
    0
    Aug 2, 2007
    Austin
    I'm also in Austin (Cedar Park) and have been experiencing issues. I have had two recurring issues over the past few months. These sound similar to what others have described.

    1. Completely locked up. No blinky light when I hit buttons on the remote no output to the TV. Once this happened and almost all of the lights on the front of the unit were lit up (including the Fixed/1080i/720p lights that I never see).

    2. All channels showing up black. Nothing records and live TV does not work but the UI is responsive otherwise.

    In the first case I can recover by unplugging/replugging the Tivo. In the second case, however, there is a specific set of steps that I need to do in order to recover. I unplug the TA and the Tivo, plug the TA in until the light stops blinking, and then plug the Tivo in. I tried a few other things (just unplugging the TA or just unplugging the Tivo) the first few times it happened and that order was the only one that worked so that is what I do every time.

    I'd say the problems average around once a week. Sometimes it is maybe two weeks between issues and a few weeks ago it was 4 times in a single week. It seemed like there was something wrong every time I turned it on. A lockup last night prompted me to check this thread again.

    I have not raised the issue with TW because I don't have the time or energy to spend on the phone/waiting around for someone to come out but I guess I should complain to them so they know that it is more than just an isolated few that have issues.
     
  3. Nov 11, 2009 #383 of 1485
    dlfl

    dlfl Cranky old novice

    7,005
    19
    Jul 6, 2006
    Near...
    Regarding the 8-blink-pause, did you see this recent post ? You can ask a TWC CSR to connect you to the TWC National Cable Card Support center, or TiVo support can also do that. The "hit" to your TA is normally done at the local office but the NCCS center can "expedite" that -- in other words they know what has to be done when sometimes the local office doesn't seem to have a clue.

    There could be a lot of people not having trouble, but most of them don't read here or at least don't post. There certainly is a growing trend of TA 8-blink problems showing up on the forums here: San Diego, Austin TX and Southwest Ohio.
     
  4. Nov 12, 2009 #384 of 1485
    digs0

    digs0 New Member

    19
    0
    Oct 5, 2007
    San Diego
    Thanks for the link and the info, dlfl. I've tried just cutting to the chase and asking CSRs to do the "hit" or a Refresh of Service (terms I made a point of jotting down after a call with a particularly helpful TA specialist a while back), but I haven't had much luck with it.

    Good point about those who don't have trouble not posting—that ought to be written up as a general Law of the internet if it hasn't been already. Most of the CSRs I've talked to say they don't field a lot of TA-related calls, but the last time I asked, the guy said that San Diego TWC has maybe 4,000 cable card customers out of over a million in total. That explains a lot, I guess.
     
  5. Nov 12, 2009 #385 of 1485
    Shmooh

    Shmooh New Member

    66
    0
    Feb 20, 2009
    Cary, NC
    Don't forget Raleigh, NC. :(

    On the up-side, I had the 8-blink issue last week (as did many people in my area - see http://www.tivocommunity.com/tivo-vb/showthread.php?t=418262&page=36 ). I called TWC, they re-provisioned/hit the TA, restarted the TA, and I was running again. Took less than 15 minutes from the moment I picked up the phone. The CSR I talked to was pretty decent, though.

    I find it difficult to believe that there are people out there with cable (not OTA) and Tivo HD's that aren't having problems. Our tuning adapter has certainly been regularly problematic, and our cable card has been occasionally as well.

    RANT:
    I wonder if these cable companies realize that if we have to dump Tivo that we'll just dump cable as well? I know I will - I got the Tivo to get away from TWC's crappy DVR. Even if they get the issues with them fixed (stable software, decent feature set, much larger disk), I'm still miffed at them for forcing it on us in the first place. There's always OTA, satellite, U-Verse, and the internet (even if we have to start paying for services like Hulu). It's not about money - I just want something that works consistently!
    /RANT
     
  6. Nov 12, 2009 #386 of 1485
    dlfl

    dlfl Cranky old novice

    7,005
    19
    Jul 6, 2006
    Near...
    Even if they do realize, it can't be of much concern to them, since TiVo digital cable subscribers are only about 0.5% of all digital subscribers. I don't think there's any way to influence them (unless you have a few Senators in your hip pocket!).
     
  7. Nov 12, 2009 #387 of 1485
    notting

    notting Member

    66
    0
    Dec 15, 2005
    Chapel Hill, NC
    I wasn't... until last night. We'll see how long it takes on the phone to get them to re-provision it today.
     
  8. Nov 12, 2009 #388 of 1485
    aine

    aine New Member

    60
    0
    Dec 23, 2003
    And then there are people like me, Time Warner San Diego customers and owner of TiVo Series3 box, who see these posts and steer clear of the Tuning Adapter until the bugs are ironed out. Although I'd like to receive some of the channels (e.g. sports), I have to weigh that against my family complaining that TiVo isn't working (read: TA isn't working).

    I realize the chicken-and-egg problem (More TA users means more chance of problems getting solved, but early TA adopters hit all the problems). However, the Series3 is already troublesome enough without introducing another source of problems.
     
  9. Nov 12, 2009 #389 of 1485
    Shmooh

    Shmooh New Member

    66
    0
    Feb 20, 2009
    Cary, NC
    The most frequent problem I have with the TA is that it 'gets confused' (sorry for all the techno mumbo-jumbo, there). We have to force both the tuners on the Tivo to change channels, and that seems to fix it. Until we do that, we don't get any SDV channels. I'm almost certain that other channels continue to work fine (my wife is usually the one who runs into this). This happens about once every 2 weeks or so.

    The issue is that we can't rely on any of the SDV channels being there for recordings - it might get confused and we'll ultimately miss the show. If we want to watch live (a rarity), it's not really a problem.

    So - net result - the TA gives you SDV, but only works well for live viewing. Otherwise, you're not getting SDV channels anyway, so no real harm in having the TA other than the irritation.
     
  10. Nov 12, 2009 #390 of 1485
    dlfl

    dlfl Cranky old novice

    7,005
    19
    Jul 6, 2006
    Near...
    Making that decision will just get more difficult as TWC adds more SDV HD channels, as they are doing in my service area. On the minimum digital service I get 49 HD channels, of which 23 are SDV. They just added 10 more.
     
  11. Nov 12, 2009 #391 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    Same here... Just noticed the blinking last night. Reboot/Power cable/USB unplug didn't work this time.

    As for a way to get TW to care about Tivo? Forget Senators... A new round of patent infringement lawsuits might get them to care a little more...
     
  12. Nov 12, 2009 #392 of 1485
    notting

    notting Member

    66
    0
    Dec 15, 2005
    Chapel Hill, NC
    I dialed the main 866 number, talked to CSR, transferred to the cablecard help desk, got the hit that fixed it, and was off the phone in 9 minutes.

    They seem to be getting used to dealing with it - the initial CSR seemed to have some sort of warning/notice that once I said the magic words about tuning adapter/tivo/8 blinks immediately decided to transfer me.
     
  13. Nov 12, 2009 #393 of 1485
    pninen

    pninen New Member

    103
    0
    Jun 25, 2003
    Time Warner San Diego ... My tuning adapter has been blinking (8 blinks then pause) for the last 48 hours. Power cycle doesn't fix it.

    I'm on a TiVo email list at my company, and many other folks reporting same malfunction.

    I called TW today, and they said yes, tuning adapters are not working over all of San Diego, and there is no estimated time for it to be fixed.
     
  14. Nov 12, 2009 #394 of 1485
    lrhorer

    lrhorer Active Member

    6,924
    0
    Aug 31, 2003
    San...
    Well, I have three Series III class TiVos with TAs, and while I cannot say I have never had an issue with the TA, the level of problems I have had have been quite low and not teribly aggravating. First of all, I don't think I have ever owned or manged an electronic device of any sort - not even a flashlight - which has never given me any problems, and I have used literally thousands of them in the last half-century. Even with the TA, the TiVos fall pretty far down the list when it comes to unreliability. Every few weeks or so, one or the other of my 3 TAs will require a reboot. Compare that to the Windows machine in my office which can rarely manage going a whole week without a reboot. In every case but once so far, rebooting the TA or at most both the TA and the TiVo solved the problem. The only times I have had to reboot the TiVo (this only two or three times) was when all channels were blank. Usually, only the SDV channels are gone.
     
  15. Nov 12, 2009 #395 of 1485
    dwgsp

    dwgsp New Member

    150
    0
    Aug 27, 2005
    Perinton, NY
    I have this problem, too (with TWC in Rochester NY), but it's happening less often. As I recently mentioned here, a few weeks ago I had the eight blink problem and the root cause was diagnosed by TWC as a signal strength issue. The existing cable feed into my house was installed in the mid-1970's, so TWC ran a new cable into my house. I have not seen the eight blink problem again, and I have also noticed that the 'gets confused' problem seems to occur much less frequently.
     
  16. Nov 12, 2009 #396 of 1485
    BrentlyL

    BrentlyL Brently AV

    30
    1
    Jul 29, 2008
    Palm...
    3 days now and my adapters are STILL not working. I called AGAIN tonight. This time "I thought we had fixed this but my supervisor just told me we didn't and we don't know when it will get fixed". I'm in Palm Springs CA

    TiVo has been tainted by Time Warner. Our wonderful TiVos are now only as good as Time Warner Cable. In other words they suck. I knew when these TAs came it was going to ruin the experience but I could never have imagined it would be this bad.

    They would never have done this to their non TiVo/Tuning Adapter customers for this length of time. Time Warner doesn't care about us.
     
  17. Nov 12, 2009 #397 of 1485
    dlfl

    dlfl Cranky old novice

    7,005
    19
    Jul 6, 2006
    Near...
    It's hard to imagine any reason they would care about us -- other than pity, or even worse malice. We are only about 0.5% of their digital subscriber base and we compete with their DVR's and we can't order PPV or VOD from them.

    We should be realistic and make contingency plans. Or grit your teeth and try to hold out in case it gets better.
     
  18. Nov 12, 2009 #398 of 1485
    pninen

    pninen New Member

    103
    0
    Jun 25, 2003
    We simply have to become the squeaky wheel. They will care if we are 50% of the customer service calls.

    I called TW again tonite. This morning they told me that the TA outage was all of San Diego, and they were workin' on it. However later in the day I heard from several coworkers who said they had called TW and got them to remotely reauthorize the box and then it worked. (ie seemingly conflicting information)

    Armed with this knowledge I called TW. A woman there had me go thru a long involved dance unplugging power to the TA, plugging it back in, asking me if the light was still blinking, do it again, etc etc. She says she tried to push something to the box but it obviously wasn't getting thru. I asked if she was getting lots of these calls tonite. She said "yea".

    So now I'm into the 3rd day down hard.
     
  19. Nov 13, 2009 #399 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    I just had them hit my TA via Time Warner Chat Support... I can't wait to see if it actually worked when I get home!

    When it works you can't beat Chat support! No waiting... No talking! ;)
     
  20. Nov 13, 2009 #400 of 1485
    Max Camber

    Max Camber New Member

    41
    0
    Oct 30, 2009
    Austin, TX
    I just got back from vacation to find my TA locked up as expected. I'll get back in touch with TWC Austin and see where they want to go from here.

    Woodburger: I now believe that a locked up TA can cause the symptoms you describe on an otherwise healthy TiVo unit. I went from the usual "no SDV channels" TA lockup to the "black screen on all channels" in the last 12 hours and simply unplugging the TA USB cable brought my TiVo back to life. Because of this, it seems likely that the TiVo becoming totally unresponsive due to something coming from the TA over USB (or at least related to the TiVo handling of the USB connection) is also possible.
     

Share This Page