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Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Oct 21, 2009 #301 of 1485
    apsarkis

    apsarkis Member

    34
    0
    Nov 16, 2004
    Tillson, NY
    I stopped in the Port Ewen, NY office again today (10/21), and they're rationing out the TA's, just one to a customer until they get enough in, even though they've already started moving some premium channels to SDV (and have a massive addition to their HD lineup spread through the next month).
    Perry
     
  2. Oct 21, 2009 #302 of 1485
    Stormspace

    Stormspace Electrocuted by TiVo

    5,171
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    Apr 13, 2004
    Hartsville, SC
    My Issue: Can't see recordings on My HD from my S2's.

    OMG! Just spent two hours on the phone with support trying to figure out my issue. First guy had me disabling HME, enabling it, cycling my router :rolleyes:, cable modem, TiVo's, and DHCP server. He checked the versions on two of the boxes, the S2 at 9.3.2b and the HD at 11.0d. Said the different versions were why I had a problem. Said that Series 2's weren't being updated any longer. I asked if TiVo was discontinuing support for them. He said no, I should just upgrade the other two boxes to HD. "Not with the CCI byte issue", I replied. "Tell me where TiVo has made an announcement that Series 2 support is being discontinued." He said please hold. Came back and told me he was escalating the call, transferred and drop! Hung up.

    Called immediately back and dude named Josh answered. Nice enough, but told me almost immediately that the HD had issues with the Tuning Adapter. Dude may have just told me what I wanted to hear, but I got another free month out of the deal. That's three months free total TiVo has given me for this issue. TiVo is well on it's way to paying me for the TiVo. I only paid 100.00 for it, from TiVo.

    I'm starting to hate my HD TiVo...
     
  3. Oct 27, 2009 #303 of 1485
    AtariAge

    AtariAge New Member

    21
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    Apr 28, 2008
    I have two TiVo HD units that I am using with TWC Austin and the last several weeks I've gotten so frustrated with this setup that I'm very close to ditching TWC (for television at least) and jumping to DIRECTV. I can't keep track of the number of times I've tried tuning to a channel only to see the brief "Channel Not Available" message pop up, leaving behind a black screen. Sometimes tuning up and down will bring the channel back, sometimes not. At least once a week it seems I need to reboot one or both of my TiVos for all the channels to tune properly.

    The last few weeks in particular have been worse as I've had numerous programs not record because the signal is not available. This seems to coincide with when the Blockbuster rentals appeared, which I assume was added via a software update, but I didn't pay close attention at the time. It's very inconsistent and usually my TAs are not blinking when channels refuse to tune. I'm paying too much every month (to Time Warner and TiVo) for this to be such a headache.

    Any suggestions would be greatly appreciated. If I can't get this working reliably, I'm selling my TiVos and switching to DIRECTV. Which pains me a bit, as I used to work at TiVo (back in 2000-2001) and have been a loyal customer for many years.

    ..Al
     
  4. Oct 27, 2009 #304 of 1485
    dlfl

    dlfl Cranky old novice

    7,005
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    Jul 6, 2006
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    Have you checked signal strength and SNR on the channels that give you the most trouble? Has TWC checked signal quality at your drop?

    Also check the Tuner, FDC and RDC values for the Tuning Adapter per this post and the several posts before it.
     
  5. Oct 27, 2009 #305 of 1485
    AtariAge

    AtariAge New Member

    21
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    Apr 28, 2008
    No, I haven't and no they haven't. The channels that give me trouble are ALL of the SDV channels. Which is quite a few of them, and stuff that I am often trying to record content on. Pretty much if I can't tune into one SDV channel (and going up/down doesn't work), it affects all of them. Sometimes rebooting the TA works, although that is a slow process, sometimes I have to actually reboot the TiVo.

    TWC has not checked the signal quality since the installation, which was a royal pain in the neck. I think they were out here 10 times before they got everything working properly. They even brought extra people into my home one day to train them on Cablecard installation (nice). It's been frustrating from day one, to be honest, but at least it's mostly worked, even though the black screens when tuning to an SDV channel has always been an issue. But I wasn't having problems with recordings until just recently.

    I haven't read through the 75 page SDV thread yet (*gasp*), or even completely through this thread to see what I should be looking at when I'm having problems. I'll gladly do some troubleshooting if I can get some pointers on what to look at when I'm experiencing issues (links to relevant threads/posts would be much appreciated).

    Thanks,

    ..Al
     
  6. Oct 27, 2009 #306 of 1485
    dlfl

    dlfl Cranky old novice

    7,005
    19
    Jul 6, 2006
    Near...
    Also see the edit I just made to post #304.
     
  7. Oct 27, 2009 #307 of 1485
    dlfl

    dlfl Cranky old novice

    7,005
    19
    Jul 6, 2006
    Near...
    Are you sure it's just the SDV channels? Here is a link to how to determine if a channel is SDV.
     
  8. Oct 27, 2009 #308 of 1485
    AtariAge

    AtariAge New Member

    21
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    Apr 28, 2008
    Thanks, I'll do that the next time I experience this issue on either of my boxes. This post pretty much sums up what I'm experiencing:

    Arrgh, can't post links yet. So I'll quote,

    ..Al
     
  9. Oct 27, 2009 #309 of 1485
    AtariAge

    AtariAge New Member

    21
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    Apr 28, 2008
    In the past I went through one time and checked and it was only SDV channels. However, I know that sometimes (perhaps most of the time) when this happens it affects many/most/all HD channels. I never have a problem with SD channels, but then, I mostly watch HD content. I'll pay more attention in the future using the information in the post you linked.

    Thanks,

    ..Al
     
  10. Oct 27, 2009 #310 of 1485
    dlfl

    dlfl Cranky old novice

    7,005
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    Jul 6, 2006
    Near...
    On my TWC system there are a lot of SDV SD channels, so if this is a TA problem it seems puzzling it wouldn't affect SD channels too, although you may mainly watch non-SDV SD channels.

    I would recommend checking the TA values before you have a problem so you have a reference point to see if any of them change with the problem. There are just the three values -- they aren't different for each channel.

    I don't have the level of problems you do, but I have had problems and I attribute them all to the TA/SDV system. IMO this is definitely the weak link in the system, at least for TWC customers.
     
  11. Oct 27, 2009 #311 of 1485
    AtariAge

    AtariAge New Member

    21
    0
    Apr 28, 2008
    It's quite possible that it's affecting the SD channels as well, but usually I'm in the 1500+ channels (all HD) when I experience this issue, and haven't spent a lot of time checking SD channels.

    Good point, I'll do that.

    It's pretty obvious that it's a TA issue and that all the kinks haven't been worked out of this system yet. I feel like a beta tester, without the benefits of being a beta tester.

    ..Al
     
  12. Oct 27, 2009 #312 of 1485
    ferror

    ferror New Member

    66
    0
    May 3, 2005
    Austin, TX
    I have been noticing the exact same issue here in Austin with my setup. I also have two TiVo HD's with Tuning Adapters. I have been using them since the TAs were first available here, and went through all the pains of initially getting them working. For several months, they did work fairly well. Over the last few weeks something has changed. For me, I notice that a recording is missed, and when I look at the log it says the video signal was unavailable. When I check Live TV, I find that I cannot tune any channels at all (grey screen) on both of my TiVo units. The problem always happens to both units at the same time, and I have to reboot them to get the tuners working again.

    This just happened to me today during the mid afternoon. I know it was recording shows earlier in the day and then sometime around 3:00pm they both stopped working. Something is causing the tuners to get kicked off the system and then they don't reconnect. Major problem. I can no longer go away from my TiVo units with confidence that they will actually record shows that I've programmed. I've missed quite a few shows lately that were aired only once due to this issue.

    It is quite possible it has something to do with all the new "features" Time Warner has been adding (most of them won't work on the TiVo anyway, so it's a big minus for us). My other pet peeve with them is their habit of running weekly emergency system tests which often interrupt late night recordings, and other non-critical warnings like Flash Flood watches and Amber Alerts for domestic issues that are resolved 15 minutes later. Sometimes these are repeated over and over, rendering the TiVo completely useless for actually watching anything until whoever has their finger on the button cuts it out.

    I'm with you on wishing there were another alternative for getting TiVo service without putting up with Time Warner. It makes me angry to be treated like a second-class customer because I don't use their box.
     
  13. Oct 27, 2009 #313 of 1485
    dwgsp

    dwgsp New Member

    150
    0
    Aug 27, 2005
    Perinton, NY
    I had been having a similar intermittent problem, until last week when the TA finally started continually blinking (eight blinks). Reboots, etc., did not help. I called TWC (Rochester, NY), and was immediately routed to an "HD Specialist" who theorized that the problem was caused by low cable signal strength. When I told him that I had been having an intermittent problem for as long as I have had the TA and that tuning up and down sometimes helped, he became even more convinced that it was a signal strength problem.

    The TWC tech arrived the following day, and determined that low signal strength was indeed the problem. No big surprise here, because the coax line coming into my house was installed in the mid 1970's. He ran a new line, and the problem appears to be gone (so far).

    The TWC HD Specialist also mentioned that the Tivo wireless adapter sometimes causes TA problems. I had not heard that before, and while my initial reaction is to be skeptical I thought I would mention it here in case someone who is experiencing problems wants to experiment.
     
  14. Oct 27, 2009 #314 of 1485
    AtariAge

    AtariAge New Member

    21
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    Apr 28, 2008
    I wonder if this is affecting many people in Austin who are using Tuning Adapters. Unfortunately, only a very small percentage of such people likely read (much less post in) this forum so it's difficult to gauge from our standpoint.

    I wasn't aware that Time Warner was adding new features to their system. What are they adding? I have one of their DVRs setup in my office and it's atrocious. I basically use it for watching live TV and occasionally recording content on it (such as during the Tour de France). It pains me to use it otherwise. :D

    This has to be, by far, the most infuriating thing I've ever seen on broadcast television. Supremely annoying if you are watching live television and these come on, much less repeat. Whoever mandated that these messages will interrupt whatever you're doing and you absolutely cannot do ANYTHING ELSE while the message SLOWLY SCROLLS ALONG should be shot. Repeatedly.

    Yeah, TiVo Cablecard/TA users are obviously not a high priority for them. :(

    ..Al
     
  15. Oct 27, 2009 #315 of 1485
    AtariAge

    AtariAge New Member

    21
    0
    Apr 28, 2008
    The house I'm in is relatively new (only a few years old) and the install techs spent a fair amount of time making sure the signal strength from all my jacks was strong. I'm skeptical that the wiring is the source of my issues.

    This is very interesting, I can't imagine how the TiVo wireless adapter would cause this sort of issue. I am using this adapter on both of my TiVos, and have been since my original installation. Since that aspect of my setup has not changed, this would be pretty low on my list of items to suspect. I'd love to know more about any correlation between the TiVo wireless adapter and TA problems.

    ..Al
     
  16. Oct 27, 2009 #316 of 1485
    ferror

    ferror New Member

    66
    0
    May 3, 2005
    Austin, TX
    I think many others are likely having the same problem; it's too big of a coincidence to be random, but a third person reporting the same issue here would be helpful to be sure.

    I hate dealing with support on these kind of issues, but I might call in and complain about this tomorrow. I probably won't get anywhere with them, but perhaps if enough people call in about it someone will notice.

    I'm referring to their new twists with on-demand service, such as "Start Over." This allows you to replay an in-progress show from the beginning. They are doing it now on some channels and are planning to expand it to more channels. They are also eventually planning on a service ("Go Back") that allows replaying anything that aired in the last 2 days. All this works via their video on demand mechanism, and is not available with cablecards.

    The changes probably mean new firmware updates for their boxes, shuffling bandwidth around to squeeze in more video on demand, etc. This is probably causing an above average amount of "messing around" with the system by engineers throughout the day as they test features. Just a guess though.

    Yes, almost any other implementation of this feature would be less irritating. How about popping up a message over the screen with the entire text of the message? When you press OK it gets out of your way. The current implementation seems to serve only one purpose -- to induce rage in the person reading the message so they want to destroy their TV. I'm not sure that person is going to be very helpful in any kind of emergency.
     
  17. Oct 28, 2009 #317 of 1485
    ferror

    ferror New Member

    66
    0
    May 3, 2005
    Austin, TX
    I don't have any wireless network adapters in my setup and still have the same issue.
     
  18. Oct 28, 2009 #318 of 1485
    cornholington

    cornholington New Member

    1
    0
    Sep 26, 2009
    I've been running the TA and an HD TiVo for about a month.

    The first install tech showed up without the TA, even though it was on the work order. We sent him packing.

    Second tech brought the TA, but had a hard time getting it on the network. He bailed with the light still blinking.

    After following the absurd, hobby kit-style directions (wait until light stops blinking, and only then plug in USB), I got everything working on my own.

    Initially, I had a lot of trouble with the TA rebooting. I'd had all the troubles described in this thread and others: "Tuning Adapter now connected" causing interrupted recordings, playback, etc. I'd also had the TA reboot several times, only to fail to reconnect properly, forcing me to repeat the little reboot dance.

    When reaching around the box to perform this dance (unplug USB and power, wait several seconds, re-attach power, wait for solid light, re-attach USB), I noticed this silly little box gets ridiculously hot. I'm sure some of this is due it's placement directly on top of my TiVo, but seriously.

    My suspicion was that the high temperatures were causing the reboots (for one reason or another), so I set about trying to improve the TA's ventilation. I stuck some oversized rubber leg tips (maybe an inch high) from Ace Hardware to the bottom with some double-sided tape.

    I've been running this "solution" for a couple of weeks now. It seems to have fixed the reboot issue, though I could just be getting lucky: my installation and early problems seem to have coincided with some network flakiness on TWCSD that might also have caused reboots.

    The only issue I have now is some random appearance of pixelation on some HD channels. It hasn't happened to me tonight during the time I've been reading this monster thread, so I haven't been able to narrow down whether the channels in question are SDV or not, what frequencies they are, or collect S/N or signal strength readings for the affected channels. I am running my signal through the TA (wall to TA, TA to TiVo) with whatever cable the tech gave me, so I still have a lot of things to try..
     
  19. Oct 28, 2009 #319 of 1485
    dlfl

    dlfl Cranky old novice

    7,005
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    Jul 6, 2006
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    Yeah, TA's and TWC are a fun combo all right!

    I have the same random appearance of pixelation, and rarely freezes, on some channels, actually both HD and SD and mostly the SDV ones. It's not bad enough to be worth any more hassle trying to fix.

    You should check signal strengths and SNR, and see this post for how to determine if a channel is SDV and also how to check three signal strength numbers for your TA.
     
  20. Oct 28, 2009 #320 of 1485
    Crrink

    Crrink Active Member

    1,963
    0
    Sep 2, 2002
    Austin, TX
    You can count me as the third.
    Exactly what you described in your earlier post has happened to us twice in the last couple of weeks, today being the most recent event (well, last night, actually, but we didn't notice until today when the show we wanted to watch was nowhere to be found even though we saw the recording indicator in the NP List last night.)

    Getting a single cable card and tuning adapter working was such a pain the first time that when I bought my second HD TiVo I decided to use it OTA only (I live down at the SW end of Circle C and can get a clean signal for all the broadcast stations with a good tabletop antenna.)
    Rather than call and waste an hour on the phone with TWC customer care I'm planning to make a habit out of checking LiveTV whenever I'm done watching TV for the day. That should allow me to catch this problem the majority of the time...I think :)

    Good luck to you if you do call to complain.
     

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