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Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Oct 12, 2009 #281 of 1485
    dlfl

    dlfl Cranky old novice

    7,107
    52
    Jul 6, 2006
    Dayton OH
    Well, now that someone else has already mentioned his name, Mike was the NCCS guy I talked to last week -- who was great!

    We can hope that since so many TiVo subscribers were affected, they learned some kind of lesson at the Cinci office .......
     
  2. Oct 12, 2009 #282 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    I understand there are actually only 4 & they support then entire National footprint for TWC. I was also made to understand that there is only one day out of the week they are all there, & normally there is just two people on that phone the rest of the time. OUCH!!
     
  3. Oct 12, 2009 #283 of 1485
    dolfer

    dolfer Miles Standish Proud

    710
    0
    Nov 3, 2000
    Milford,...
    I had the blinking TA as well... I am in the Greater Cincinnati Area.

    Before you call, try this. Seems like I was only doing part of the process.

    Unplug USB cable from Tivo
    Unplug Power cable from TA for 10 or so seconds
    Plug Power cable back in to TA and wait for light to go solid (might take up to 10 minutes. Mine took about 4)
    Plug USB cable in to Tivo
    Select "continue" at the Tuner Detected screen

    Before, I was only unplugging the power and not the USB. Unplugging the power only does not seem to work!

    The above process worked for me without any special intervention from NCCS. (Yet another spin off?) :D

    The CSR said they are having issues with "traffic" and "signals" and "overloading" and it shouldn't last long.

    Out,
    D
     
  4. Oct 12, 2009 #284 of 1485
    waltbenn

    waltbenn New Member

    1
    0
    Sep 28, 2009
    Time Warner Cincinnati finally has cable cards, but charges monthly fee in addition to fee for initial acquisition of the card(s), etc. I told them to forget it; will just use Tivo as is (because I thought cable cards were initially to be issued "free of charge"?).

    I had some problems with Time Warner tuner/DVR equipment (volume issues & image lock-up, etc., calling someone to fix or else reboot...periodically) and I detest having to pay monthly rent for their damn remote, box, etc., in addition to their already absurdly high monthly fees, so I took all their crap back and told them to keep all that, too, and it is still pretty much a rip-off, but what are consumers to do (they're all a rip-off in my opinion; cable/satellite)?

    I'm paying around 87.00/month for basic cable & roadrunner HS internet. Thank goodness my old Tivo series 2 works well, although I would like to be able to record while watching another channel. I may upgrade soon if Tivo lets me transfer my "Lifetime Service":D
     
  5. Oct 12, 2009 #285 of 1485
    dlfl

    dlfl Cranky old novice

    7,107
    52
    Jul 6, 2006
    Dayton OH
    Huh?? :confused: AFAIK TWC Southwest Ohio (including Cinci) has had CC's for many months and has always charged for them ($2.54/mo per card). The Tuning Adapters needed to get the many SDV channels are free (so far).

    The minimum digital package (which includes Basic, Standard, and Digital Variety packages) + Roadrunner (not turbo) + Two CC's + Taxes & Fees is $118. If you have a TiVo HD you only need one CC (a m-card) but when they installed mine they insisted they only had s-cards, so I have to have 2. Note this is in the North Dayton area, so details may vary elsewhere.
     
  6. Oct 13, 2009 #286 of 1485
    eddieb187

    eddieb187 Member

    79
    0
    Jan 16, 2009
    Hudson...
    Hey Redwolf4k,
    I have a Tivo in the Hudson Valley as well.
    I just received my tuning adapter today.
    I can only find 5 new channels.
    687(LVwel), 701(NY1HD), 731(CNBCHD), 738(DisneyHD), and 774(TCMHD).
    I have some issues though.
    Since connecting the TA my TIVO guide is a bit slower.
    Also the channel ID on two of the SDV channels is wrong.
    And the guide data on all the SDV channel is either missing or wrong.
    Other than that I'm really looking forward to finally getting all the HD channels that were missing.
    Albany TWC has nearly 100 HD channels since SDV is implemented there.
     
  7. Oct 13, 2009 #287 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    Strange I was not aware that they have launched SDV in the Hudson Valley area as of yet when it comes to HD channels at least.
     
  8. Oct 13, 2009 #288 of 1485
    eddieb187

    eddieb187 Member

    79
    0
    Jan 16, 2009
    Hudson...
    Yes. I believe 10 SDV channels so far.
    The 5 HD channels I mentioned disappear from the guide when I turn the Tuning Adapter off.
     
  9. Oct 13, 2009 #289 of 1485
    Z06_Pilot

    Z06_Pilot New Member

    25
    0
    Oct 23, 2007
    oh yea, my 1520's have issues!

    mine reboot on a regular basis. I found out that TWC in Central Ohio is having issues with two frequencies that cause channels to not show up intermittently. the 1520's can't lock and therefore go into a reset.

    I've been putting up with this for 2 months. they tell me that as of yet, they cannot locate the problem and have no idea when it will be fixed. I imagine it's not high on their list as TA's are only for the very small percentage of people who don't use TWC's DVR's.

    it pains me but I have decided to go with Dish network, cancel all 3 of my Tivo subscriptions and sell my Tivo Series 3 units.

    after 10 years as a Tivo user, they are victims of my cable company...it's a real shame.

    Jeff.
     
  10. Oct 13, 2009 #290 of 1485
    redwolf4k

    redwolf4k New Member

    8
    0
    Oct 8, 2009
    Eddie,

    I recieved my SDV tuning adapter as well. However, it doesnt detect, or work. It seems to totally bypass or somthing. I have the solid green light, but my tivo never mentions a tuning adapter, and there are no new channels, nor did tivo search for any new channels. I went to the diag screen and tried to "test" the sdv channels, but it said none available.

    I called TWC and was told that they just got word moments after I picked up my tuner, to hold off distributing them, as there is a problem. I guess just hold onto it until they work out whatever problem they are having. It didn't work for me at all though.
     
  11. Oct 13, 2009 #291 of 1485
    dolfer

    dolfer Miles Standish Proud

    710
    0
    Nov 3, 2000
    Milford,...
    Did you plug in the USB cable from the TA to the Tivo?

    Also make sure you plugged the coax cable running from the TA to "Cable" and not to "Antennae" on the Tivo unit.

    so it should be coax from the wall to the TA and then to the "Cable" port of your Tivo. Additionally there is a USB cable connection between TA and Tivo as well...

    You should get a blue screen saying a Tuning Adapter has been discovered. Just hit continue and wait for awhile as it gets the new channels.
     
  12. Oct 13, 2009 #292 of 1485
    redwolf4k

    redwolf4k New Member

    8
    0
    Oct 8, 2009
    I double checked that its all connected correctly, and also tried both USB ports on the tivo, but it doesnt give me a screen that says its detected. However, I am able to view the diagnostics screen of the tuning adapter on my tivo, so its there. When i try to go to the section to test the SDV channels, it says no channels available, and in the guide, the 10 channels that are supposed to be there, like ny1 hd and disney hd for example, are not in the guide, nor can i tune to them manually. It's like the adapter is there, but its not really doing anything.
     
  13. Oct 13, 2009 #293 of 1485
    dolfer

    dolfer Miles Standish Proud

    710
    0
    Nov 3, 2000
    Milford,...
    Don't drive yourself crazy... Take it back and get another one. I screwed around for months with what I now believe to be a defective unit. Once I got a new TA things were much better.
     
  14. Oct 13, 2009 #294 of 1485
    dlfl

    dlfl Cranky old novice

    7,107
    52
    Jul 6, 2006
    Dayton OH
    That sounds very much like the symptoms I had when my TA needed to be "provisioned" (again). See this post.

    Might be worth calling TWC support, asking them to check if your TA is provisioned correctly. If they can't do anything, ask to be connected to "National Cable Card Support".
     
  15. Oct 13, 2009 #295 of 1485
    eddieb187

    eddieb187 Member

    79
    0
    Jan 16, 2009
    Hudson...
    The first time I connected my Tuning Adapter it did not work either.
    As you I had the diag screen but no channels available.
    You need to have a solid light on the TA.
    At that point with everything connected restart you Tivo by going to Tivo Central, Message and Setting, Restart.
    When your Tivo reboots it will recognize the TA and aquire the guide and SDV channels.
     
  16. Oct 17, 2009 #296 of 1485
    apsarkis

    apsarkis Member

    36
    1
    Nov 16, 2004
    Tillson, NY
    I was able to pick up one of the 3 TA's that were in stock in their Port Ewen office today, and a friend picked up one of the others. I have a Tivo HD and an S3, and was told they are not giving out TA's for the S3 because they don't work, but they gave me one for the THD. Their web site states explicitly that they support the S3:
    http://www.timewarnercable.com/nynj/learn/cable/sdv/default.html
    so I hooked the TA up to the S3 anyway, and it's working fine. I'll have to go back on Monday, with a printout of their web page, to see if they still have another TA for my THD.
     
  17. Oct 17, 2009 #297 of 1485
    spassmeister

    spassmeister New Member

    7
    0
    Dec 5, 2006
    Del Mar, CA
    I'm also a San Diego TWC customer with 2 series3s using wireless for tivo network connection. I've had two TAs for several months, and I've had many of the issues in this forum(re-botting, loss of channels, pixelation, etc.) since day 1. It became so bad on one of the units, that I removed the TA - willing to live with less than I was paying for for what was an immediate improvement in reliability. That is, some of the channels that did not require the TA were no longer working either ("searching for signal"). as I had more problems on one setup than the other.

    the situation deteriorated rapidly on both setups about 2-3 weeks ago. First I began intermittently losing many channels that had worked days earlier. This happened on both TiVos. I noticed that much of the programming was simply "not able to record" as there was no signal. I looked at the signal from the cable card on the pixelated channels and it was in the low 40s range and the SNR was like 25 dB. (tivo says this is far too low). I assumed something changed on the network side in San Diego and had a technician come out. The CSR told me during the diagnostic call that "the TAs always work - we've never had a problem"

    Well the TWC tech guy comes out yesterday, and it was truly pathetic. First, he had no extra TAs on his truck. He really knew almost nothing about TiVos or TAs. He checked the signal strength in the house and said it was "really high", and in fact the pioneer cable box in my office works great. So what does he do? He decides to disconnect the coax lines from the distribution box on my garage to "improve the signal". Seriously? He had just measured the signal and said it was great. I told him at this point "you realize of course what you are doing will do nothing to solve my problem, but it will take a long time." I did find out that Einstein did have two cable cards on his truck I had him get those and I replaced them on one unit and that did nothing, which is what I expected.

    Soooo...after rebooting EVERYTHING lots of times, upstairs and down, taking the TAs on and off, swapping out cable cards, etc., I've assuming TWC changed something on the network side that caused these problems.

    Has anybody else in San Diego on TWC recently (first weeks of october) seen had performance rapidly decline? I'm in CV
     
  18. Oct 18, 2009 #298 of 1485
    dlfl

    dlfl Cranky old novice

    7,107
    52
    Jul 6, 2006
    Dayton OH
    I have the minimum digital service in the North Dayton area (Basic, Standard and Digital Variety Packages).

    Using the technique given in this post, I've determined the HD channels that are delivered via SDV:

    HMHD 1117
    SCIHD 1132
    APLHD 1133
    PLDHD 1267
    LMNHD 1278
    ESPNUHD 1303
    ESPNWHD 1305
    GOLFHD 1316
    MLBHD 1326
    BIG10HD 1333
    CNNHD 1350
    CNBCHD 1355

    I get 39 HD channels total.
    7 are broadcast (locals, never use SDV)
    12 (listed above) are SDV.

    Of course there are many SD channels that are SDV. I'm not going to count them!
     
  19. Oct 19, 2009 #299 of 1485
    sddave

    sddave New Member

    18
    0
    May 2, 2008
    Have no problems in Mira Mesa
     
  20. Oct 19, 2009 #300 of 1485
    joshuad156

    joshuad156 New Member

    6
    0
    Mar 12, 2008
    Got my TA problem sorted out. Had to wait for a truck roll as the CSR was useless. I was unaware of asking for the "National Cable Card support" people, but I'll keep that in mind for next time. I did ask if there was another tier of support or someone else I could talk to and the CSR said a truck roll was our only option.

    Unfortunately, the Technician who showed up had no available TAs to swap out. However, he was able to resolve my problem. The TA seemed to be getting good signal lock, but wasn't tuning on the SDV stations. He ordered a hit on my cable card, and in my disbelief after that my TA started working again.

    Between dealing with TAs, the Cable Cards, advertisements on my TiVo, and CableCard programs being copy protected for no good reason, I'm about at the breaking point. I know not everything is TiVo's fault, but the lack of a good solution is really letting me down.
     

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