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Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Aug 31, 2009 #241 of 1485
    digs0

    digs0 New Member

    19
    0
    Oct 5, 2007
    San Diego
    Just wanted to share this technique from the TiVo support page (couldn't find a reference to it on a quick search of the forums -- apologies if it's been posted elsewhere). I used to unplug/replug either the USB cable or the power or both when my channels went out, but TiVo's support page has an improbable but effective method that saves me from having to get my butt off the couch:

    1. In Live TV, press CHAN UP twice.
    2. Press the Live TV button to switch tuners (or press INFO to display the channel banner and select the other tuner).
    3. Press CHAN UP once, and then CHAN Down once. You should now be able to see video.

    I've used it a couple of times and, strangely enough, it's actually worked. Of course, this doesn't alleviate the frustration of having your TiVo cut off in the middle of a recording, but it's still handy.
     
  2. Aug 31, 2009 #242 of 1485
    dlfl

    dlfl Cranky old novice

    6,996
    16
    Jul 6, 2006
    Near...
    digs0,

    Which TWC system are you in (i.e., your location)?

    How often does your TA go "wonky" ?

    What wonky behavior to you see other than losing a channel during a recording?

    As the linked support page says:

    If your cable provider installed a Tuning Adapter for your TiVo HD, TiVo HD XL, or Series3 HD DVR, and you see a gray or black screen when you tune to a channel, you can restore the video by changing the channel and then tuning back. To do this for both tuners:

    Thus basically it's just forcing the tuner(s) to re-attempt tuning that does the trick. I occasionally get a blank screen when I tune to a channel, and almost always just doing a channel up/channel down will bring the channel in. If I look at the DVR Diagnostics screen info for the "blank" channel (before retuning) I find I have Signal Lock but no Program Lock.

    That's a good find though. There's a lot of interesting stuff in the TiVo support pages, but it's not that easy to find it.

    EDIT: Too bad TiVo didn't build a re-tune recovery sequence into the software. Seems like it should be possible. Of course, to cover the cost of coding and testing that they might have to increase the price a few bucks.
     
  3. Sep 3, 2009 #243 of 1485
    rv65

    rv65 New Member

    92
    0
    Aug 30, 2008
    On Sept. 15 TWC Maine might deploy SDV on their moto networks for more HD channels. No Moto tuning adapter but it should be available soon after it's been deployed. The Moto tuning adapter is much smaller than the SA ones so it's not this gigantic box that plugs into the Tivo. Then again the SA TA isn't that big to begin with.
     
  4. Sep 3, 2009 #244 of 1485
    dlfl

    dlfl Cranky old novice

    6,996
    16
    Jul 6, 2006
    Near...
    Last night I selected a channel I had probably never watched before. It didn't tune and four or five re-tune attempts still didn't bring it in -- Signal Lock but no Program Lock (from the DVR Diagnostics). After a minute or so I retried it and it tuned. This is the worst case of this type I've encountered.
    One day the time will come when I ditch this system for something better -- hopefully sooner rather than later. But I want the TiVo DVR interface!
     
  5. Sep 6, 2009 #245 of 1485
    sondhead

    sondhead New Member

    27
    0
    May 30, 2005
    I have firmware with 0801 in it... but it still reboots all the time. It's incredibly annoying. Any suggestions?
     
  6. Sep 6, 2009 #246 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    I had not heard that I thought they were still just beta testing the TA in select markets. Did you receive notice of this change?
     
  7. Sep 6, 2009 #247 of 1485
    anotherlab

    anotherlab New Member

    32
    0
    Jun 22, 2005
    Albany, NY
    Is anyone seeing a tiling problem after connecting the tuning adapter. I'm getting intermittent tiling on some channels (A&E, SyFy), not not on others. I did notice that if I pull the power on the TA (but leave it connected), the tiling stops.
     
  8. Sep 6, 2009 #248 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    Just as a test. Try removing the wireless USB adapter & see if you are still getting the TA rebooting. If i am not mistaken the original problem was that the USB bus on the TIVO was not supporting two devices that were communicating constantly, that was when the 801 code was developed. Just test this theory & see if it stops for a night or two.
     
  9. Sep 7, 2009 #249 of 1485
    lrhorer

    lrhorer Active Member

    6,923
    0
    Aug 31, 2003
    San...
    No, no, NO! That's the whole point of SDV. With a properly designed CATV plant, the number of available channels is effectively infinite. It could be the shuffle is in preparation for implementing additional SDV QAMs, which would indeed increase the number of available channels by a vast amount. OTOH, some of the franchises (like here in San Antonio) inexplicably think shuffling channels is a good thing.

    Within a decade, FIOS may have to employ SDV, as well, or else they may decide to eliminate their QAM feeds and deploy everything via IPTV. The former means a TA will be required for FIOS, as well. The latter means the TiVo as it sits now won't be able to receive FIOS.

    This is false. Any linear scheme - such as the one FIOS employs - has a strictly finite number of channels. In the case of FIOS, it's about 1632 SDV channels or 272 HD channels plus 136 SD channels using the most common rate shapes in the industry. A good compromise between those two extremes might be 246 SD channels and 250 HD channels. An SDV system can ultimately offer an unlimited number of channels - tens of thousands of HD streams.
     
  10. Sep 7, 2009 #250 of 1485
    lrhorer

    lrhorer Active Member

    6,923
    0
    Aug 31, 2003
    San...
    TiVo, Inc. has nothing to do with the lineup, and informing them will have little or no impact on service either way. Your CATV provider must send their channel lineup to Tribune Media in order for it to be incorporated into their database for your zip code.

    They did not create it. They may have forwarded your info to either Tribune, your CATV provider, or both.
     
  11. Sep 7, 2009 #251 of 1485
    lrhorer

    lrhorer Active Member

    6,923
    0
    Aug 31, 2003
    San...
    I've not had any reboot issues AFAIK, but I do from time to time suffer other problems. In some cases, the TA just seems to lose USB connectivity. The front panel LED starts its 8 blink loop, the diags are unavailable, and the SDV channels won't tune. Rebooting the TA usually solves the issue, although upon occasion I have to call for a hit from the headend. The other, more common issue is the channel map gets totally corrupted somehow, and then I cannot tune any encrypted channel. The front panel LED remains steady, and the diags are available, but nothing will tune except the local channels. Rebooting the TiVo gets me back the linear encrypted channels, and then I have to reboot the TA, disconnect the USB cable, and re-connect the TA to get the SDV channels. This has happened from time to time on all three of my TiVos. Two are S3 units and one is a THD.
     
  12. Sep 7, 2009 #252 of 1485
    digs0

    digs0 New Member

    19
    0
    Oct 5, 2007
    San Diego
    Hey dlfl,

    I'm a San Diego TWC customer. I haven't been super thrilled with the TWC experience, but not so much because of poor TiVo support.

    The TA is erratic--sometimes it behaves for maybe a week or 10 days without showing any signs of trouble, but then it'll blank out channels several times the next week. I haven't had many other symptoms with it, other than the SDV interruptions. What's most frustrating is that often, the unit will actually tune a channel for a split second before telling me that it's not available. Also, there seem to be 2 different kinds of dropped channels -- at times, I'll get the TiVo message bubble that the channel is not available (even though I do subscribe to it), but at other times the screen will just be completely black with no information at all.

    Ah, I forgot--I do also get the spontaneous reboots. "A Tuning Adapter is connected" -- thanks, I thought it already was.
     
  13. Sep 7, 2009 #253 of 1485
    dlfl

    dlfl Cranky old novice

    6,996
    16
    Jul 6, 2006
    Near...
    I'm not seeing that. Reference the explanation of SDV given here.
    In the diagram 500-2000 outlets are served by each node via coax cable with roughly 1 GHz bandwidth. How many channels (HD and SD mixed, whatever) can go down the 1 GHz bandwidth? I think the answer is less than 500, correct?

    Thus if 500 outlets each request a different channel, the SDV system would not be able to serve them all. Apparently it works based on the assumption that this situation will never occur, i.e., many of the homes will be requesting identical channels. With 2,000 outlets the effect is magnified.

    I must be missing something. I don't see the capability for an "effectively infinite" number of channels here.

    EDIT: Per my understanding the "effectively infinite" channels can be achieved if the # of outlets on the node is no greater than the number of SDV frequencies. If an effectively infinite number of HD channels are to be supported, this condition becomes that the # of outlets must be no greater than the number of HD-capable SDV frequencies.

    Or do all SDV frequencies have HD bandwidths?
     
  14. Sep 8, 2009 #254 of 1485
    Thess

    Thess Drive-By Poster

    57
    0
    Mar 23, 2002
    Durham, NC
    Can anyone confirm successfully using the TA signup page from the Raleigh/TWC area recently?

    My cablecard has been online for > 24 hrs and I'm still getting:

    Attention

    Order Not Accepted
    No Upgraded Equipment Required
    No Upgraded Equipment Required

    I am definitely using the correct information associated with the account when I try to start the process.

    I've been using the link at the bottom of this page:

    http://www.timewarnercable.com/Carolinas/learn/cable/sdv/default.html

    If anyone knows of any alternate means of obtaining one in this area, that would be cool too.
     
  15. Sep 8, 2009 #255 of 1485
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    that is the right page.
     
  16. Sep 8, 2009 #256 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    I used the webpage quite a while ago and it worked fine.

    So you already have the cablecard? The fact that you already have it may not have propagated thru the system yet. You might try calling customer service and seeing if they can help.
     
  17. Sep 8, 2009 #257 of 1485
    Thess

    Thess Drive-By Poster

    57
    0
    Mar 23, 2002
    Durham, NC
    I have the cablecard, it's been up and running / activated with TWC since yesterday morning. Can tune everything except the presumed SDV channels.

    I know that calling is probably the next step but I am somewhat less than hopeful about getting a CSR who can even begin to tell me why the webform isn't working, or do anything about it. I've had countless bad TWC experiences, I know that's hardly anything new--but the dread of calling just gets a little worse with each one. As an example, a CSR--who sounded perfectly sure of herself--told me on Sunday I could go down to the local kiosk and pick up a cablecard and self-install. I had a feeling she was wrong so I tried asking the questions a couple of different ways (a cablecard? for a tivo? are you sure? they'll just hand it to me?), and finally I assumed she must know something I didn't, so I got into the car and drove down to the mall. I'm sure you already know what the TWC employees at the mall kiosk had to say.

    Anyway! I'm trying to balance all that out with my natural impatience and the fact that yesterday was a nat'l holiday. :)
     
  18. Sep 9, 2009 #258 of 1485
    Thess

    Thess Drive-By Poster

    57
    0
    Mar 23, 2002
    Durham, NC
    Day 2: Order Not Accepted. Two CSRs hung up on me, the third said someone would contact me within 48 hours. Heh.

    Still interested to know if anyone else succeeds in getting a TA, or has succeeded recently.

    Unfortunately there are far more SDV channels now than I had realized.

    Updating for posterity's sake: I was never able to get the webform to work, but I was able to get a tech to bring a TA out. I don't think this is the way it is supposed to work, though, and I doubt you would be able to talk anyone into it with a normal 800-number call. I went into a local TWC office and the CSR there also would have been able to order the TA via mail had my appointment not already been in the system (very long story). So worst case scenario, going into an office may be the best bet for now if you can't get the web form to work.
     
  19. Sep 11, 2009 #259 of 1485
    JC Fedorczyk

    JC Fedorczyk New Member

    68
    0
    Oct 13, 2008
    Huntersville...
    Anyone having a problem with their switched channels today? Sci-fi HD, fx HD, discovery HD are all showing black. A call to tech support and they sent some signals but when that didn't work they are dispatching a truck. Massive waste of time on their end as there's nothing here that is wrong.
     
  20. Sep 11, 2009 #260 of 1485
    George Cifranci

    George Cifranci Viva La Tivo!

    680
    0
    Jan 30, 2003
    Columbus,...
    Have you tried to reboot your TiVo? There have been times when my SDV channels were black and they came back after a reboot.
     

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