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Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Feb 26, 2009.

  1. Apr 20, 2009 #181 of 1485
    f0gax

    f0gax New Member

    519
    0
    Aug 8, 2002
    Tampa, FL
    San Antonio, TX

    I've had the darn thing for a couple of months I guess (however long it's been since they were available, got it first day). Had some trouble at first, but then it pretty much stabilized.

    Until this past week or so. Now, just about every day I have to reboot the TA. What's weird is that the problem only affects the SDV HD channels. SDV SD stations come in just fine no matter what.

    And now, for the past hour, the little green light is blinking. Mocking me I think. Since I rebooted the TA, the Tivo, and re-seated all the cables.

    I don't think it's signal or cable problem as I had to have a guy out a few weeks ago for a Road Runner problem that turned out to be shoddy wiring. He redid the cables from the ped to the box. Then tested all the cables in the house. Made new ones for the patches from the walls to the devices. And changed out any sub-standard outlets.

    I know that if I call they're going to tell me to reboot the TA and the Tivo. Which of course I did to no avail. Then they'll recommend a truck roll. Which I do not have time for.

    Should I ask for a new TA?
     
  2. Jun 25, 2009 #182 of 1485
    ferjy Fangle

    ferjy Fangle Ferjy Fangle

    47
    0
    Nov 26, 2007
    Long Island, NY
    Can anyone answer who told them that the TA firmware upgrade from version 070* to 080* and above was for the reboot issues that are described in the TA threads, or did the upgrade just happen to coincide with the resolution of the reboot issues? I have been getting conflicting information from my Cable Reps. and even SA/Cisco themselves:eek:
     
  3. Jun 25, 2009 #183 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    When I first got the TA it was worthless because of the reboots... When the firmware update finally came out it resolved the problem. I don't know for sure but it definitely seems to make sense that the upgrade resolved the problem. I have been up for about 3 weeks straight now with no issues!

     
  4. Jul 13, 2009 #184 of 1485
    LuvNoize

    LuvNoize New Member

    7
    0
    Feb 5, 2005
    Midwest
    I just scheduled an installation for the first week in August with TW, in a suburb just north of Columbus, OH.

    Does anyone know if you have to tell them that they need to provide the Cisco STA1520 or not? I don't want to have to wait for days to get my HD Tivo up and running...

    I have had WOW for the last two years without issues in my current residence, no WOW where we are moving :mad:
     
  5. Jul 13, 2009 #185 of 1485
    dlfl

    dlfl Cranky old novice

    6,996
    16
    Jul 6, 2006
    Near...
    Play it safe and tell them 1) it's a TiVo, 2) you need cable card(s), and 3) you need a TA. They should note it on the work order.

    I just had an installation near Dayton, OH and they insisted they don't have m-cards, so I have to pay rental for two s-cards at $2.54/mo. So ask for an m-card (unless you have an S3 instead of an HD). The two installers barely knew how to hook up the TA, didn't know what channels I was supposed to receive and knew nothing about how to check cable cards and TA in the TiVo diagnostics.

    I also fault TiVo for not telling you how to check these diagnostics in their "Instructions for Cable Card Installers". I even searched their support and found nothing of any value on this. If you don't read this forum, you are SOL.

    EDIT: I finally did find instructions for using cable card diagnostics by diligent searching in the TiVo support documentation. I still say this should be spelled out in the sheet they send with the TiVo.
     
  6. Jul 16, 2009 #186 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    Why can't they get this right????? ;(

    After several weeks of reboot free viewing I started noticing the "Tuning Adapter Detected" screen crop up more and more!

    Now it just messed up the ending of a show tonight.

    Why can't this work!?!?!?

    Also, can the Tivo be updated to resume recording after a reboot incident? One of the major annoyances of the TA reboot is that the Tivo doesn't *resume* recording.

    Since it looks like TWC isn't going to have a stable TA any time soon, it might be a good idea for Tivo to figure this out.

    Anyone else in Time Warner Cincinnati area experiencing reboots more often????
     
  7. Jul 16, 2009 #187 of 1485
    Wpride33

    Wpride33 New Member

    38
    0
    Sep 24, 2002
    I was in the same situation as you: lots of reboots until the firmware upgrade, then in the last few days, I've been getting lots of reboots or required reboots to get rid of the flashing green light.

    BTW, I'm in Milwaukee.
     
  8. Jul 16, 2009 #188 of 1485
    sidsub

    sidsub New Member

    19
    0
    Nov 2, 2002
    I've been reading through this thread with interest. My problem has been of the TiVo rebooting spontaneously when the tuning adapter is connected. I think the TA reboots as well at times, but of course having the TiVo reboot is completely unacceptable. I had this problem happen with my first TiVo HD and first tuning adapter, and at that point I thought it was a bad TiVo. Replaced it, and it happened almost immediately. Then, by elimination, I realized it was the TA. So I replaced the TA and the rebooting stopped for a month. Then it came back with a vengeance... so this means two different TiVos and two different tuning adapters with the same problem.

    When it starts happening, basically whatever I do on the TiVo can trigger a reboot... usually within a few minutes of use. The TiVo is a TiVo HD, while the tuning adapter is a TW-Austin Cisco STA 1520.

    I'm about to give up and switch to satellite.
     
  9. Jul 16, 2009 #189 of 1485
    dlfl

    dlfl Cranky old novice

    6,996
    16
    Jul 6, 2006
    Near...
    That does stink! (Old guy word that means "sucks").

    Makes me feel very lucky (fingers crossed). I had CC's and TA installed 6 days ago and got the 11.0d update last night. My TA has been solid and no reboots of either the TA or the TiVo (HD). I'm in Englewood, which is northwest of Dayton. I get some video and audio glitches occasionally on some channels, although my RS uncorrected counts are always zero. In other words it isn't perfect, but good enough.

    I know you have the latest TA software (801) as do I. So I have to think that differences in the hardware in our TWC nodes are the most likely explanation for your problems. Unfortunately TWC doesn't have much incentive to take ownership of the problem unless it affects their STBs, and I wonder if TiVo has the resources to debug it.
     
  10. Jul 20, 2009 #190 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    Just noticed another reboot today... Maybe I have a defective unit. I am going to take it back and get a new one. I am tired of this!
     
  11. Jul 21, 2009 #191 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    How often is it rebooting? What are the RDC/FDC signal levels?
     
  12. Jul 21, 2009 #192 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    In the very beginning (on 701) it was rebooting daily. I got sick of it and disconnected it. When the 0801 update came out I reconnected it and had about a solid month of non-rebooting bliss. Then in the past couple weeks it has started rebooting again. Every few days. Enough to be annoying and enough to be a deal-breaker again since the Tivo can't resume recording after a reboot event.

    Where would I find those levels??? In the TA diagnostics?
     
  13. Jul 21, 2009 #193 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Bummer... Mine has been rock solid. RDC/FDC values are in TA Diags.
     
  14. Jul 21, 2009 #194 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    SCSI,

    My FDC values are: 119.00 MHz / -7 dBmV

    My RDC values are: 11.00 MHz / 32 dBmV

    Let me know if those are ok...

    Thanks,
    D
     
  15. Jul 22, 2009 #195 of 1485
    dlfl

    dlfl Cranky old novice

    6,996
    16
    Jul 6, 2006
    Near...
    Just for comparison, my values (with no TA reboots) are:

    FDC: 107.0 MHz / -6 dBmV

    RDC: 19.0 MHz / 44 dBmV
     
  16. Jul 22, 2009 #196 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Yes... they seem ok.

    Mine are:

    FDC 74Mhz / -1 dBmV
    RDC 25Mhz / 47 dBmV

    My RDC is higher because I have a distribution amp with an 8 way splitter plus another 2 way splitter and 3db attenuator 'in the way' of the reverse path. The TA has to shout to be heard ;>)
     
  17. Jul 22, 2009 #197 of 1485
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    Thanks DFL and SCSI for posting this.

    What levels are considered bad?
     
  18. Jul 22, 2009 #198 of 1485
    dlfl

    dlfl Cranky old novice

    6,996
    16
    Jul 6, 2006
    Near...
  19. Jul 22, 2009 #199 of 1485
    legendarybc

    legendarybc SDV is FUBAR'ed

    50
    0
    Dec 17, 2006
    North Canton OH
    OK, so according to SCSIRAID,

    And the obvious question is, what can I do to fix these levels? Mine are:

    Tuner -6
    FDC -13
    RDC 49
     
  20. Jul 22, 2009 #200 of 1485
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Do you have a 'tilt compensator' installed somewhere? I wouldnt expect your FDC to be that much lower than your 'tuner' value. Your RDC is right on the edge of trouble. I would suggest that you call your cableco... you may need their help to sort this out.

    Can you describe exactly how your cable wiring is situated starting where the cable enters your house? Where are the splitters? How many endpoints? etc etc....
     

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