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Time Warner Cable Massive Lineup Changes August 25th!

Discussion in 'TiVo Series3 HDTV DVRs' started by dolfer, Aug 24, 2009.

  1. Sep 1, 2009 #121 of 193
    dolfer

    dolfer Myles Standish Proud

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    Out of curiosity did anyone actually get the "Tivo detected a change in your lineup" message that automatically updates/remaps channels? Or were the masses expected to go through all of this on their own?

    I said it before, I can't imagine the non-techies out there were pleased with this HUGE inconvenience.

    Is it Time Warner's fault or Tivo's? To me, I think this is a Tivo problem since the channels were there... They just had to be added via Guided Set Up again instead of the usual automated process.
     
  2. Sep 1, 2009 #122 of 193
    dlfl

    dlfl Cranky old novice

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    I can easily imagine it's at least partly TWC's fault. Although TiVo knows about it and so does Tribune Media Services, I suspect they have to wait for a final approval from TWC. It certainly is ridiculous!

    I just checked zap2it.com and the non-rebuild lineup for North Dayton Digital is still the old one.

    I wonder what happens for those of us who manually loaded the "rebuild" lineups when they finally do update the non-rebuild version? Do we just eventually notice our guide data isn't updating, or what?
     
  3. Sep 1, 2009 #123 of 193
    dolfer

    dolfer Myles Standish Proud

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    What's the problem with using a rebuild lineup???? If it is bad data, why is it available in the first place? So a "rebuild" lineup is just something that is temporarily tossed out there when there are changes and then forgotten about after the changes are finalized and adopted into the non-rebuild lineup?
     
  4. Sep 1, 2009 #124 of 193
    rainwater

    rainwater Active Member

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    TiVo doesn't know anything about lineup changes. They get the data straight from Tribune and do not make modifications (except I believe DirecTivo users do get enhanced guide data). There is no notification system that they have that let's them know when cable companies make channel changes.
     
  5. Sep 1, 2009 #125 of 193
    rainwater

    rainwater Active Member

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    Generally rebuild lineups are temporary lineups that get merged into the main lineup. You should never have to use a rebuild lineup. If you do, it shows the incompetence of the cable company in working with Tribune on the lineup changes.
     
  6. Sep 1, 2009 #126 of 193
    dlfl

    dlfl Cranky old novice

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    Well, I agree we shouldn't need to change lineups but it's been a week now. I'm glad I did it.

    It stinks that we're most likely going to have to do the (portion of) Guided Setup again. It took 50 minutes and IIRC you couldn't watch either live or recorded TV during that time.

    And apparently we have to keep monitoring the Guide Data or zap2it.com just to know when the "rebuild" data is no longer being updated -- correct? Or will our TiVo generate a message at that time?

    As OP have said, this has really got to be a nightmare for owners who are not gadgeteers. Really hard to understand why the process has to be this user unfriendly.

    EDIT: rainwater's latest post occured while I was composing this post. I agree: TWC is the likely culprit. For some reason I find it satisfying to blame things on them anyway.
     
  7. Sep 1, 2009 #127 of 193
    dlfl

    dlfl Cranky old novice

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    Not that it's worth arguing about, but I believe both TiVo and TMS have known about this change since about the time it occured (25 Aug).

    Doesn't zap2it get their rebuild lineup from TMS? And they've had that on their site since shortly after the switch (possibly even before -- I didn't look then).

    TiVo replied to a Guide Data error report I submitted shortly after the change and instructed me on doing a "portion of Guided Setup". In the instructions they said to select the "rebuild" lineup. Thus they knew about it then.
     
  8. Sep 1, 2009 #128 of 193
    dolfer

    dolfer Myles Standish Proud

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    Unfortunately, in this Time Warner Cable region (Southwest Region / Greater Cincinnati) we have had to resort to using a rebuild lineup if we want the correct channels... There was a massive reorganization on *August 25th* and it's still not showing up as part of the normal (non-rebuild) lineup.

    Thus anyone buying a new Tivo since that date would HAVE to use a rebuild lineup or else the channels wouldn't even be close! ;) Had I not changed them, I would have had to make manual recordings for all of my SPs with the new channel.

    I have always felt that TWC does as little as possible to help out Tivo users. The bare minimum... They could care less that your channels are wrong. They are looking for any excuse whatsoever to get you to use one of their TERRIBLE DVRs. Instead of AT&T and Verizon, I wish Tivo would go after TW. Maybe that would adjust their attitude.
     
  9. Sep 1, 2009 #129 of 193
    dlfl

    dlfl Cranky old novice

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    Yeah, TWC has no incentive to support TiVo's other than what is forced on them by law. They lose potential VOD and PPV sales to TiVo users. I would say TiVo's also put an extra training burden on their install/service function, but I haven't seen any evidence of such training. ;)

    I don't think TiVo has any leverage to "adjust their attitude", and also wonder if working that problem would make the cutoff on TiVo's current priority list.
     
  10. Sep 1, 2009 #130 of 193
    Grumock

    Grumock New Member

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    think they have their hands full suing AT&T & Verizon right now. LOL

    http://www.multichannel.com/article/329084-TiVo_Sues_Verizon_AT_T_For_Patent_Infringement.php
     
  11. Sep 1, 2009 #131 of 193
    lafos

    lafos Active Member

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    I can confirm that the new changes did not go through automatically (yet).
     
  12. Sep 2, 2009 #132 of 193
    dolfer

    dolfer Myles Standish Proud

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    That's not even ridiculous... It's beyond ridiculous... It's RIDONKULOUS!!!! :eek: What is going on???????????????/
     
  13. Sep 2, 2009 #133 of 193
    dlfl

    dlfl Cranky old novice

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    Going by the book we should call TiVo and complain and perhaps call TWC and complain. Has anyone actually tried that?

    I haven't done it myself. Given the availability of a work-around (i.e., the "rebuild" guide data) my pain isn't enough to justify the pain of calling them and most likely getting no satisfaction.
     
  14. Sep 2, 2009 #134 of 193
    dolfer

    dolfer Myles Standish Proud

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    Nov 3, 2000
    Milford,...
  15. Sep 2, 2009 #135 of 193
    dlfl

    dlfl Cranky old novice

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    Yeah, but has anyone contacted them after more than a week and complained about the ridiculous delay ? BTW, as you probably have experienced, there is a big delay involved in getting any response from a guide data problem form submission. Has anyone complained at TiVo's technical support phone number?

    So did Margaret say anything interesting?
     
  16. Sep 2, 2009 #136 of 193
    dolfer

    dolfer Myles Standish Proud

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    Blamed it on TW! ;)

    Go to Twitter and do a search for @dolfer (ME) and you can see all of the stuff she said...
     
  17. Sep 2, 2009 #137 of 193
    dlfl

    dlfl Cranky old novice

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    Do you have to sign up with Twitter to do this? I went to their web site and entered "@dolfer" in the search box, and got no results.
     
  18. Sep 2, 2009 #138 of 193
    dolfer

    dolfer Myles Standish Proud

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    1.
    TiVo Margret Schmidt
    tivodesign@dolfer Was it "Preparing" during a network connection, or the orange screen you see when you reboot and are getting a service update?12:57 PM Aug 27th from web in reply to dolfer

    2.
    TiVo Margret Schmidt
    tivodesign@dolfer Correct, because HD channels have different "channel identifiers". Only works when the same channel just changes numbers.12:53 PM Aug 27th from web in reply to dolfer

    3.
    TiVo Margret Schmidt
    tivodesign@dolfer I think it is because TW has *added* a new lineup but not notified Tribune Media that the old one is no longer in use.12:52 PM Aug 27th from web in reply to dolfer

    4.
    TiVo Margret Schmidt
    tivodesign@dolfer Ouch! When/where did the freezes happen? (You SPs should move with the channels if the channel IDs stayed the same.)11:14 AM Aug 27th from Tweetie in reply to dolfer

    5.
    TiVo Margret Schmidt
    tivodesign@dolfer Did you try my suggestion of pressing ENTER on the Channel List in Settings? The new lineup should be there (we can see it).1:14 PM Aug 26th from web in reply to dolfer

    6.
    Happn.in Trendsetter
    happn_in_trendr@dolfer You just set the trend for 'time warner' on @happn_in_cinci | http://happn.in/cinci/25aug...9:36 PM Aug 25th from API

    7.
    TiVo Margret Schmidt
    tivodesign@dolfer Go to TiVoCentral>Messages&Settings>Settings>Channels>ChannelList and press ENTER. Answer the ?s and it should fix the channels.1:58 PM Aug 25th from web in reply to dolfer

    8.
    TiVo Margret Schmidt
    tivodesign@dolfer Let me know your zip code and I will alert our data provider.
     
  19. Sep 2, 2009 #139 of 193
    derspiess

    derspiess New Member

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    Stupid question: where do you see the rebuild lineup? I'm in Cincy as well & it just dawned on me last night that I would need to go back through the guided setup. After I entered my zip code & waited forever for Tivo to get me a list of lineups, all I saw was "Cincinnati" and "Cincinnati City". Tried "Cincinnati City" but got stuck 'preparing' to connect to Tivo :mad:

    Ran through the motions again this morning before I left for work but had to leave before Tivo displayed lineup choices. As if the lineup change SNAFU weren't sufficiently annoying, the abnormally slow connection to Tivo makes things even more infuriating.
     
  20. Sep 2, 2009 #140 of 193
    dlfl

    dlfl Cranky old novice

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    The "official" instructions from TiVo are in this post. If you follow that exactly and it doesn't work...... ????? (Of course don't select Dayton North Rebuild -- select the one for your area. And use your zip code.)

    Note "Preparing to connect" may take a long time -- 20 mins in my case. The entire process took 50 mins for me.
     

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