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THR22 Rebooting and On Demand Problem

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by jlseber, Nov 25, 2012.

  1. jlseber

    jlseber New Member

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    Feb 12, 2004
    If you're experiencing rebooting and/or non-recording of On Demand content problems with your THR22 Directivo, I have some information. I just spoke to a DTV representative and they confirmed that there is a definite issue with that model and periodic rebooting as well as On Demand content not recording when requested. I experienced a random reboot earlier this evening, unfortunately in the middle of a movie I was recording. I had been meaning to call concerning trying to download On Demand content and getting the message "The program was not downloaded onto this DVR because it was not found". I did make the call and was told that they are working on a software update to address both of these problems and it should be out within the week. I took the liberty of writing down the software version and ID on my THR22 and will compare these periodically to see if/when the update occurs. As I couldn't find any information on this elsewhere here or by Googling, I hope it will help others who are experiencing the same problem.
     
  2. Dec 6, 2012 #2 of 38
    jlseber

    jlseber New Member

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    Feb 12, 2004
    I called DTV again last weekend (sorry for the lateness of this post) and they said they were still working on the problem. More when I check with them this upcoming weekend.
     
  3. jlseber

    jlseber New Member

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    Feb 12, 2004
    Called DTV again yesterday afternoon. Customer advocate group said they're still working on the problem. No ETA mentioned. More soon.
     
  4. newswatcher

    newswatcher New Member

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    Apr 9, 2004
    Modesto, CA
    Just an FYI, Customer Advocate for DTV has a new phone number because they were deluged with calls during the "reboot" problem with some older TiVo's in late October up to the fix around 11/21:

    1-800-465-9213
     
  5. Jan 1, 2013 #5 of 38
    whippler

    whippler New Member

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    Feb 16, 2003
    Any update on this?!?!:mad:
     
  6. Jan 5, 2013 #6 of 38
    jlseber

    jlseber New Member

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    Feb 12, 2004
    I called DTV again this evening and they told me they're still working on the problem. Stay tuned...
     
  7. chepworth

    chepworth New Member

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    May 24, 2003
    Milwaukee
    Do they ever mention what the delay is? Have you continued to pay the $5 premium for the Tivo service? I can still return mine, however I would prefer to keep it if possible. I do need this On Demand feature to work however!
     
  8. stevel

    stevel Dumb Blond TCF Club

    28,172
    21
    Aug 23, 2000
    Nashua, NH
    The CSRs, of course, have no idea what the delay is or really anything substantive. Does it still work as a DVR?
     
  9. jlseber

    jlseber New Member

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    Feb 12, 2004
    The Tivo still functions as a DVR, so I am paying the access fee. And chepworth is right, they really don't give me any details other than the problem is known and they're working on it.

    Also, as I do every morning, I tried three downloads. Two of them worked, the third did not. Maybe they're making some progress. I would appreciate any progress reports anyone can offer.

    Thanks much!
     
  10. chepworth

    chepworth New Member

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    May 24, 2003
    Milwaukee
    Yes, it still functions wonderfully as a DVR. That's why it's so frustating. I'm a big Tivo fan and a big DTV fan so I really want this to work perfectly! Like Jlseber, I can download a couple things, so I'm confident that it's hooked up properly. Most of the time it acts like it's going to download and then the program disappears from the Que. It downloads "African Cats" in HD from Encore On Demand like a champion. A season one episode of Dexter? forget it! It appears that the Tivo has access to a VERY limited assortment of on demand shows. I have not experienced an unplanned re-boot which is a good thing. Thank you guys for your quick responses. I just called DTV and got zero satisfaction on this subject. They just wanted to send a tech. to my house.
     
  11. chepworth

    chepworth New Member

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    May 24, 2003
    Milwaukee
    After trying a few last gasp things to get the On Demand operating I went ahead and deactivated the thr22 last night. I activated an old hr21 in it's place with the same Decca reciever and the On Demand worked perfectly. We also have the whole home feature activated so all 4 DVR's content is visable which is kind of cool. I will miss the Tivo features however. Damn, I just wish Directv could give you a straight answer about the On Demand issue regarding timing of a fix. They certainly arn't shy about trumpeting that feature when sending out E-mail advertising for the thr22!
     
  12. jlseber

    jlseber New Member

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    Feb 12, 2004
    I had another conversation with DirecTV last night concerning this problem. Apparently when I was told that they are looking into the On Demand issue, it was actually a different problem from the one I have. Given that, the person I talked to took a lot of information and said that they're submitting this as a new issue to the engineers. He was very thorough and seemed to understand the problem completely. I will post here again when I get more information.
     
  13. kjtuckley

    kjtuckley New Member

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    Feb 8, 2013
    I had an unproductive chat with the DTV reps on this issue who lied and said this problem started "about a month ago." I haven't had on demand since mid December, and it doesn't sound like a fix is close if they are even working on it. Kind of hoping the tech they are sending out just replaces the box with a regular DTV HD DVR.
     
  14. litzdog911

    litzdog911 TechKnow Guide

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    Oct 18, 2002
    Mill Creek,...
    Yeah, if you really want OnDemand downloads then that's your best solution.
     
  15. kjtuckley

    kjtuckley New Member

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    Feb 8, 2013
    That is what they did. I switched to a regular HD DVR, and on demand works fine. FYI, to waive the new equipment charges, I wrote to the customer service section of their presidents office. They called me, agreed to change the box and waived all the charges.
     
  16. jlseber

    jlseber New Member

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    Feb 12, 2004
    I got the new updated software for my THR22 Directivo last week, really hoping on-demand was fixed. I have noticed no real change from last time. Sometimes I can get content, most others not. I'll be calling Directv again to see what they say. I also want to know why they don't have network (that is ABC, CBS, NBC, etc.) on-demand for the THR22. Works fine on my Directv-branded receiver. If I find anything out, I'll post it.
     
  17. Jerjoe

    Jerjoe New Member

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    May 22, 2013
    This is crazy. I called csr today to complain. In January I practically downloaded the whole sopranos series. Everything was working great. Noticed about 6 weeks ago things started to not work as well as they have in the past. Csr said they are aware of the problem ??? I'll be calling again this weekend. Jer
     
  18. Jerjoe

    Jerjoe New Member

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    May 22, 2013
    Power went out for about 2 hours today. On demand is now working ???
     
  19. Short Tract

    Short Tract New Member

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    Aug 11, 2013
    Directv Tivo THR22-100 On Demand was working fine until around 8 Aug 13. Now any show I try to download errors out and disappears from the queue. The On Demand Manager screen says "(Preparing)" Then the blue circle on left of show title changes to Yellow Triangle with exclamation point, and the Preparing changes to "(Error)"

    Any replies or help with this would be appreciated. I was 11 shows into season 6 of Dexter and the finale won't work. Bigger than that, this might be the straw that breaks the Directv and Tivo back for me.

    Calling Directv support twice was fruitless, they didn't have Tivo trouble instructions or even the basic screen knowledge. Tivo chat support wouldn't help me because they said I have to call Directv.
     
  20. stevel

    stevel Dumb Blond TCF Club

    28,172
    21
    Aug 23, 2000
    Nashua, NH
    You can try calling DirecTV again and ask to speak to a TiVo specialist. Don't call TiVo.

    I have never gotten OnDemand to work on my THR22 and gave up on it.
     

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