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Thinks twice before you post on ebay.

Discussion in 'eBay Auction Central' started by replaytv, Apr 13, 2012.

  1. maeella

    maeella New Member

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    Apr 18, 2012
    I understand selling ebay can be tricky but as one person with over 54,000 sales perhaps I can provide a few hints. List in the correct CATEGORY, provide ITEM SPECIFICS, use the DETAILED ITEM INFO available for your unit, provide clear PHOTOS of the unit you are selling from each of the 6 sides (top and bottom) start the bidding at the lowest price you are willing to accept, provide a good buy it now price, too. This may be researched by doing a search on completed auctions. Only select to ship to places that you can provide fast service to (for me it is only USA and Canada) Include a shipping fee that will get the unit to the bidder quickly either USPS priority or a guaranteed UPS 3 day. I roll the fee in my asking price so I can offer "FREE SHIPPING" and this is when you get automatic 5 stars for price of shipping. They either want to pay for it or they do not. Pack the item properly with padding and packing so it will not shift or get crushed. Provide online tracking with delivery confirmation. Email upon receipt of payment. Email upon shipping and include the tracking number. Include a message that requests the buyer contact you in case of trouble in each email and with the actual product. Finally, ONLY write in full and honest descriptions and whalah! You will not get a negative feedback from anyone if you actually do all this. Being antagonistic to bidders saying things in all caps like "your feedback gets mine" puts the whole process off on a bad start. How about: "when I know you are satisfied then I will post your feedback" It is not easy to sell on ebay - especially an electronic item but I do know how to sell without getting negatives. I have not had one in over 6 months now and I have sold over 4000 this past year, alone.
     
  2. replaytv

    replaytv gun talk ignore list

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    Feb 20, 2011
    Denver ish...
    What is your ebay site? With over54,000 sales, I want to see a seller with no negatives
     
  3. maeella

    maeella New Member

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    Apr 18, 2012
    I am not saying for one second this is easy so dont be offended, replaytv. Please reread- I say I have done over 4000 this past year and my last negative was over 6 months ago. One other thing I don't think I said but will now is that I do not just sell to anyone. I use the strongest filters that ebay has AND I do not give out my identity to strangers. I am currently a silver powerseller and, of course, top-rated seller. I think the key here is to welcome people in a positive way to shopping with you, be forthright and not antagonistic. For example: leading with comments regarding feedback discourages regular folks and only encourages those that look forward to a battle. Not someone I want shopping with me! After 12 years on ebay I have learned that the biggest expense is someone who gets something and is unhappy. Each unhappy person costs me no less than $20 to PREVENT a negative from occurring. Since my incentive is my 20% off final value fees for no negatives - it is a double whammy for me to get one. About 3 years back I finally figured out how to sell without getting them. I do get the occasional nut that gives one ("I didn't read what this was" type negative) but that is something nobody can stop. I do show about 1 in 1000 usually on those and my items for sale are the risky business of fashion jewelry. Finicky moody buyers there! I think selling something in the area of electronics attracts a certain type usually that might fall in the range of perfectionist nerdy type. The foreseeable problems with them could be predicted as using a stock photo and then they get a perfectly fine item that has - say- a paint smudge on it. For that kind of person it could trigger negative feedback. That is just an example based on my experiences of selling. You get certain types of shoppers with certain types of products and you have to gear your auction to them. Like I said- it is not just like throwing up a craigslist ad where you can speak with the person. You have to assume the other person is drunk shopping at 3AM, does not read English, and is out looking for a fight while you create your auction. (haha) It just is not easy to do but I think it is possible to accomplish. BTW: I cannot count how many of those 12 years that I lost $$ selling all year.
     
  4. maeella

    maeella New Member

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    Apr 18, 2012
    You are 1/2 correct because it is automated 5 star ratings for speed of shipping. That will join the free shipping automated 5 star rating for cost of shipping. Here is copy/paste from eBay:
    ----------------
    Starting in April, youÂ’ll get an automatic 5-star Detailed Seller Rating (DSR) for communication when you specify 1-day handling, upload tracking by the end of the next business day, and no communication was needed between you and the buyer. (Weekends and holidays do not count as business days).

    ------------------
    As always, feedback can refer to almost anything. The only negative that qualifies for comment related removal that I am aware of is when the negative from an international sale refers to a customs delay.
     
  5. Chris Gerhard

    Chris Gerhard Active Member

    6,050
    18
    Apr 27, 2002
    AR
    If you are able to make a profit selling on eBay, I have to hand it to you. I sure can't but it is often the best way to sell things I don't need or can't sell using other methods so I use my 50 free listings a month and it works out well enough that I plan to continue since I still have hundreds of items I need to sell.
     
  6. maeella

    maeella New Member

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    Apr 18, 2012
    Thanks but it is my full time business for 12 years now so not like I am a genius. I have learned some hard lessons that are only taught by doing it, though, and that is what I can share. Strangest one? Like how Germany has some strange laws that can allow a person to retrieve their money on a product purchase months after expressing satisfaction with it. And they don't have to return it, either. Lesson? I don't sell to Germany.
     
  7. replaytv

    replaytv gun talk ignore list

    4,402
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    Feb 20, 2011
    Denver ish...
    Does that mean that you lost money for many years selling on ebay?
    I have never had a year that I lost money selling on ebay or craigslist. I HAVE had particular items that I have lost money, but overall I have always made money. Otherwise I would just donate the stuff to the thrift store and save a lot of time and trouble.
     
  8. maeella

    maeella New Member

    17
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    Apr 18, 2012
    Yes, I started in 1998 with $5000. actually and made good money to live on and expand my business until 2005. I got super-cancer (stage 3B) and had to stop completely for 2 years. In 2007 I had over $150,000 worth of (manufactured price) new merchandise. Lots of med bills, no insurance - and nobody will ever insure me again, 2 kids to feed and now get through college, nothing - just a home to repair and live in, and that ton of new merchandise. I used to be a plumber but am unable to work like that ever again now. I am unable to use my arm. so, now that my kids are old enough where I could go back I am unable to because of physical limitations.

    Yes, I have a real eBay business. Right along with everyone else in the USA I did not need to read the paper to see retail markets were really bad. I lived it. I finally turned a good profit in 2011 and finished my cancer treatment in July after 6 years. I did work around 60- 80 hours every single week minus July/August. This past year I made over $75,000 of profit to pay some of those med bills. Glad I didn't donate any of it to a thrift store! haha but you know seriously I do my share of donations, too.

    Like I said - learning how to sell as best I can has been a long road with lots of lessons for me. Some people have a better sense for it. Maybe you. I sure have had my load of issues and think I have lots ironed out finally. I can always learn plenty, though. I think USED electronics is probably one of the harder things to sell. I know just shipping is a real job right there! If you have never lost money selling them then you are one good seller and I guess should be feeding me tricks!

    I see Craigslist junkie describing you. THAT is hard too, as I understand.
     

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