Actually, as he WORKS on the phone a lot, he should expect some privacy. Why would he think that because the call was personal he would suddenly be in a noisy environment. As for the parking lot thing. That happened to me. I was at dinner when a conference call was setup immediately. Two of us were out in a business dinner. The place was noisy so we went outside (it was a mall and usually the quietest place is the parking lot). Not that night. We had three motorcyclists who decided to sit and rev their engines. It was funny then and funny for Jim.