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The (not so) silent majority - Happy with TiVo

Discussion in 'TiVo Roamio DVRs' started by The TiVo Dude, Dec 27, 2013.

  1. markp99

    markp99 TakoKichi TCF Club

    11,133
    16
    Mar 21, 2002
    Nashua, NH
    Extremely pleased with our roamio! It has been rock solid since day one.

    My only nit are the. SD menu remnants. Seems such an easy thing to address...
     
  2. laria

    laria Librocubicularist

    16,467
    20
    Sep 7, 2000
    Seacoast, NH
    After setting up the new Roamio I am definitely super happy with it. :up: The only annoying things so far are minor... the SD menus and the lack of Amazon Prime video.
     
  3. Time_Lord

    Time_Lord Member

    213
    0
    Jun 4, 2012
    For the most part I'm happy with the Roamio after I figured out the craziness with the WiFi not actually shutting down and causing the Roamio to bounce between ethernet and Wireless even though the menus showed WiFi was not active (It was)

    I also dislike the remote control, TiVo has sent me a new one to see if it solves the RF issue (the TiVo stops responding to RF until it see IR from the remote, then it'll go back to RF mode), and the other big issue is the remote is symmetrical in shape without anything to quickly distinguish which is the front or back of the remote, at least with the Premier remote it was flat only on bottom front and the bottom back was ribbed, the new one is flat all the way across and is smooth on the front and back bottom.
     
  4. russg

    russg UID=0

    25
    0
    Apr 14, 2002
    Newport News VA
    I used S1 and S2 Tivos for years without issue. A hard drive failure or two over the years.

    I replaced them all with a Roamio Plus and Mini. Use FIOS and gigabit Ethernet and really have nothing but positive feedback so far. I have read a lot of threads about issues but so far I haven't had issues.

    Probably will upgrade to a 3GB disk at some point and buy another mini but that's about it.
     
  5. dlfl

    dlfl Cranky old novice

    6,998
    18
    Jul 6, 2006
    Near...
    I bet if you sort the responses on whether a Tuning Adapter is being used, the satisfaction levels will be significantly higher among those NOT using a TA.
     
  6. PaperFriend

    PaperFriend New Member

    40
    0
    May 31, 2011
    Texas
    I was using the top of the line Asus Router (The newest AC model) and brand new Asus switches and I had network issues and occasional mini disconnects. Tried everything with no luck. Then i replaced my router with a netgear r7000 and netgear switches and now I have no problems at all. My tivos were the only hardware devices that had issues on the asus network.
     
  7. spaldingclan

    spaldingclan Member

    388
    0
    Aug 22, 2012
    so I set up my Roamio to turn off/on my tv and change the volume on my Sherwood AV rec.....but how do I tell it to turn on/off my av rec?
     
  8. CloudAtlas

    CloudAtlas New Member

    134
    0
    Oct 29, 2013
    It was flawless because your cable company was the one who installed the DVR and supports it (doing line filters or splitters). And the type of networking they will support is limited. The cable company's DVR isn't saddled with switched video TA box and CableCard nightmares.

    You'd have the exact same experience if your cable vendor supported TiVo.

    Cable is responsible for the CableCard, then later the switched video TA box roadblocks. It's the cable companies that give out used faulty CableCards, who's support still can't pair a CableCard properly, or show no knowledge of TiVo, the company responsible for the DVR market.

    Note once TWC became TiVo knowledgeable all the problems blamed on my TiVo box went away. RCN, my current cable company, setup TiVo in my home 1-2-3. The only hold-up was the on site tech had to keep calling up to find a support person who was capable of getting HBO+Showtime permissioned.
     
  9. mm2margaret

    mm2margaret Meagan

    342
    0
    Dec 7, 2010
    northern...
    I'm pretty happy with my Roamio/Mini combination. Nice big hard drive, single season pass list, and no issues so far viewing a single Now Playing list on the mini.

    Now, if Tivo would only get serious about really supporting DLNA/Web Videos (MP4, for god's sake!!!!), that would be fantastic. I mean, pytivo is fantastic, but direct support for MP4 (boy, would I love support for ISO's too) would be a real plus.

    But, with pytivo, most everything transcodes just fine, so that concern is relatively minor.
     
  10. JohnnyO

    JohnnyO Crimper

    325
    0
    Nov 3, 2002
    Twin...
    Yes, I am!

    TiVo, in general has been a very positive enhancement to watching TV (and now, other sources as well).

    Starting with DirecTivos, moving to TiVoHD, and now Roamio with a stream and a Mini - fantastic! The increased performance of the Roamio and the much improved HD menus (over the TiVoHD) are great enhancements. Now, with the new NetFlix App, I hardly ever turn on the Apple TV.

    Keep it up, TiVo!

    John
     
  11. MScottC

    MScottC Member

    720
    0
    Sep 11, 2004
    Another very happy customer. Yes there have been some glitches, but with any piece of technical gear, there are always going to be glitches. Cars have recalls, computers get updates all the time, I've got a control room full of high end video gear that will always have bugs. It's just the nature of the beast. I had a networking issue early on with my Roamio to Mini connection, fixed it by patching around a specific router. Within a couple of months, TiVo announced a fix for that issue. To the naysayers that claim a manufacturer should get it 100% correct on the first issue, it isn't going to happen that way. If they waited till they tested for every possible piece of support/networking/cablecard/HDMI TV/etc/ gear, they'd never be able to release a cutting edge product. Get it out there, we early adapters will be the testers, and the product comes out at a fair price. Test everything completely and it will cost us a fortune... sorry for the rant.
     
  12. mburnno

    mburnno New Member

    133
    0
    Oct 1, 2003
    Were you hardwired or wireless with the Asus router? If everything else worked except the Tivo's, I would think the Tivo's were the problem. I just don't believe that you should have to change your home network setup just to get Tivo to work. Some home owners spend a lot of money on their network setup and on good reliable equipment that follow standard network "best practices". I am glad it worked for you.
     
  13. mburnno

    mburnno New Member

    133
    0
    Oct 1, 2003
    Comcast uses cable cards in their own boxes. Sometimes you can't see them but they are there.
     
  14. mburnno

    mburnno New Member

    133
    0
    Oct 1, 2003
    My biggest rant is not that Tivo has caught every single bug with every single device. It is more of Tivo should be 95% complete before releasing it and at the very least train you support people properly. Let's face it, most companies do not really care about the customer but more about profits. This is the way most companies portray their image to their base. Their PR people may spin this a little to show the company in a better light.

    The CEO of the company has one job in mind and that is "Share holder value", how can I show a profit this quarter. They can only do this by rushing a product out the door when it is 80% stable, this way it seems like they can start getting their ROI from the money the company has spent on R&D / Marketing / Labor.

    From a customers stay point, we buy the over price product (Yes, no one force us to) expecting to have a relative bug free experience and when we don't that is where companies loose customers loyalty.
     
  15. dianebrat

    dianebrat I refuse to accept your reality TCF Club

    10,130
    81
    Jul 6, 2002
    boston'ish
    The problem with both the cable companies and Verizon is that while they use CableCARDs in their devices, they don't have to pair them since they're treating them as a single device in their inventory system. Over time I've learned this is the majority of issues, bad pairing, or phone reps that can't properly enter the requisite long strings of numbers and letters correctly and in the correct fields.
     
  16. aristoBrat

    aristoBrat Active Member

    1,062
    0
    Dec 30, 2002
    Va Beach, VA
    Agreed, but after this many years of that situation, isn't it now an "expected" occurrence, and couldn't TiVo do something a little better to help out?

    For example, TiVo has a pretty good support page that guides owners through the manual process of delving into the "Conditional Access" part of the CableCARD menu, looking at values of fields displayed on the screen, and cross-referencing them with the support page. Why not go the extra step and have the TiVo software do this for the owner?

    Same thing with the Roamio situation where 6 tuners can't be used because the cable card/TA firmware is outdated. Why not have an option to run a test where the TiVo can determine how many tuners it can reliably use, and suggest/give the option to the owner that the extras be disabled until the time the firmware is updated (and then watch for that to happen)?

    I've been lucky enough to have a TiVo that's not experienced any of these issues, but I think that TiVo has some room for improvement when it encounters these "not uncommon" issues relating from cable companies either not properly activating/pairing the cable cards properly, or running old version of firmware.
     
  17. laria

    laria Librocubicularist

    16,467
    20
    Sep 7, 2000
    Seacoast, NH
    After this many years, I can't believe that you still can't pair your own cable cards on a web interface. Comcast at least has a website where one can activate the cable cards. Now just let us type in our own pairing information, guys...
     
  18. dahacker

    dahacker Member

    295
    0
    Jan 14, 2004
    Money. It all comes to Money. They make more money when you get frustrated and just rent their DVR instead. Most everywhere has a Cable Monopoly or Duopoly. So as long as they just do barely enough to keep the regulators off their back they will do no more. There simply isn't any reason why the Tivo can't talk directly to the Cable company computers and get it configured automatically in two seconds.

    Just be glad the Federal government forced access to begin with. So we are stuck with cablecards until the FCC comes to their senses or there is new legislation.
     
  19. mburnno

    mburnno New Member

    133
    0
    Oct 1, 2003
    I tend to agree with you on the money suggestion. You have to figure that Tivo really is the enemy to the cable companies that have their own DVR solution. I remember once kicking out two Techs from Comcast because they were clueless on how to setup a Tivo (pairing the cards). I had told them what to do when they called their head end to activate the cards and they still couldn't get it working.

    I am actually surprised that Comcast is still rolling out On Demand for Tivo since they launch their X1 platform. I remember reading somewhere that the update X2 should start sometime in January.
     
  20. aristoBrat

    aristoBrat Active Member

    1,062
    0
    Dec 30, 2002
    Va Beach, VA
    IIRC, Comcast lost 129K TV subscribers last quarter, and 117K TV subscribers the quarter before that. If other cable companies are seeing similar results, I wonder if they'll start changing their tune and actually start supporting tech that isn't theirs but keeps people around and subscribing to their TV service.
     

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