Everything that could go wrong seemed to go wrong. Whether it's a bad card or bad Roamio or both remains to be seen. But I chatted or phoned with TiVo and Verizon for hours and hours over a 2 day period. Verizon is sending a new card and TiVo is sending a new Roamio. I don't fault anyone, ***** happens. My question which I hope to get a quick answer - I need to disconnect my Roamio and reconnect my Premiere until the new stuff arrives. I have a new cable card from Verizon which was paired to the Roamio and told them the older one was no longer being used. Do you think it's still okay to use the old one in my Premiere without any setup problems? The thought of having to contact Verizon or TiVo again is bringing me nightmares as I type this. -) Btw, I do find Verizon chat to be infinitely better and more efficient than calling. Though, they have their issues too. The chat all seems to come from India (I've had about 5 chats) and I give them credit... they're not like the stereotypes you hear about that give you subpar assistance and there is no language barrier since it's a computer chat.