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The "Help! My Tivo is Stuttering /Freezing /Crashing /Clicking" Thread

Discussion in 'TiVo Help Center' started by ZikZak, Dec 29, 2003.

  1. ZikZak

    ZikZak Neurostim Addict

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    Your rationale doesn't make much sense. You do exactly as much recording per day as everyone with a tivo does: 24 hours worth.
     
  2. Apr 5, 2006 #102 of 165
    krisnfred

    krisnfred New Member

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    We have a 140-hour TiVo Series 2, purchased direct from the TiVo site in July 2005. Within the last week our Tivo has rebooted a couple of times (we understand this is abnormal). Since the middle of last week recordings (occasionally) have been rolling so that the bottom half of the recording is on the top of the screen and the heads of the persons in the recording are on the bottom (like when the vertical hold would go bad on your parents' 70s/80s cabinet model TV), the images pixelate to the point of causing the image to become unwatchable, or the image & audio "stutter" for a couple of seconds here and there throughout the recording. This is happening on both recordings and live TV, though not all the time. Some recordings are particularly bad, however; others have no problems at all.

    We have contacted TiVo customer support and were told our options are to either pay $49, send them our TiVo, and on receipt of it they will send us a refurbished Series 2 (in which case we would have no TiVo for over a week); or to pay $349 up front, they send us a refurbished Series 2, then we send ours back, and on receipt, they refund only $199 of the original amount deposited. Either of these options seem poor as our unit has warranty until July 2006 and the refurb model would only have 60 days according to two Tivo customer support reps. Also, with either of these options, we would lose all of our preferences and have to reprogram all of our season passes, wishlists, etc.

    I (Fred of KRISnFRED) have a general knowledge of PCs and helped construct our home PC from scratch, a complete custom build. Is it possible that this could be a software issue? Do we need a new hard drive? This all began after the recent upgrade from Tivo to add Live 365, games, online features, etc., to TiVo Central.

    Anyone have any advice?
     
  3. Apr 5, 2006 #103 of 165
    timckelley

    timckelley Top most important TCFer

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    If it's under warranty, why do you have to pay anything?
     
  4. Apr 5, 2006 #104 of 165
    krisnfred

    krisnfred New Member

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    Apr 5, 2006
    WV
    Good question. It apparently had a 90 day full replacement warranty, but after that there is a $49 service fee according to two TiVo customer support techs.
     
  5. Apr 5, 2006 #105 of 165
    timckelley

    timckelley Top most important TCFer

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    To me your symptoms sounds like a bad hard drive, and replacement will likely need to involve replacement of the hard drive + reconfiguring of the software on it.

    You could do it yourself if you like, using the Hinsdale instructions found in the 'TiVo Upgrade Center" subforum. The people there will also give you instructions on diagnosing whether this is in fact your problem, but I predict it is. It's too bad your hard drive didn't even last a year.
     
  6. Apr 5, 2006 #106 of 165
    richierich

    richierich AKA PLASMAMANIAC

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    Peachtree...
    I will state this one more time as I have many times in the past. So many times if one has a unit that has a bad or fluctuating power supply it can mimic symtoms that are common with a bad hard drive. So you must determine if it is a bad hard drive, a loose connection to the hard drive or a bad or fluctuating power supply which can be caused by battery backups, etc. Have you tried to plug your unit into another outlet? You can't just assume that it is a bad hard drive. Alot of people have found out that it was a loose connection and that when they disconnected it and added the new hard drive it worked not because of the new hard drive but making a good connection or a bad IDE or power cable. You need to check out all connections first. Then it could be a bad power supply or bad power coming in.
     
  7. Apr 5, 2006 #107 of 165
    krisnfred

    krisnfred New Member

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    Apr 5, 2006
    WV
    Thanks richierich, we are new to the board so I appreciate any input. I have checked all the external connections (outside the TiVo), changed the cable coaxial from the wall to the TiVo, and actually added a larger UPS device than the one that was there previously when the problem first began. I, as you have implied, am also concerned that the problem will not be the HD, but rather a connection. However, if I open the TiVo case to check inside...will that not void any warranty we have left on the unit?
     
  8. Apr 7, 2006 #108 of 165
    kasey3333

    kasey3333 New Member

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    Aug 15, 2003
    After reading this thread I have come to the conclusion that I may soon have to replace my harddrive - my question is how do I know what kind to buy? I have a Phillips HRD212.

    I see so many listed on Ebay as Tivo harddrives - and I love the bargains Ebay can offer - but I don't want to have to load the software on the new harddrive myself. Do I have to buy a specific type or one with specific software on it?

    What would happen if I bought a harddrive advertised as Series 2 - will it work on my Series 1? I don't want to lose my lifetime subscription!

    Any help & guidance would be appreciated - thanks!
     
  9. Roadblock

    Roadblock New Member

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    Apr 5, 2006
    I bought my mother a Tivo for Christmas and she is now getting the stuttering/freezing/pixellation problems in live TV. The picture is pixellated completely and the audio is gorked. The recordings look ok. Anyone had a problem with a hard drive this soon (4 months, conveniently past the 90 days)?

    And is the Hinsdale guide still the best info for replacing the drive?
     
  10. richierich

    richierich AKA PLASMAMANIAC

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    Jul 10, 2002
    Peachtree...
    Try plugging the Tivo directly into another receptacle. Low power or bad power can mimic a hard drive going bad. Also, sometimes it can be a power supply unit going bad or needing to be tweaked (yes, it can be fine tuned) or sent off to a company I know of that will diagnose the problem and fix it whether it is the hard drive or a bad power supply.
     
  11. May 4, 2006 #111 of 165
    bfoote

    bfoote New Member

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    May 4, 2006
    I have a lifetime subscription Series 2 TCD140060 with the origional HD plus a 120G I put in long ago. I replaced the power supply about 8 months ago. I installed the Tivo Desktop software a few months ago. No other modifications.

    About 2 months ago it started freezing occasionally, and now it's happening about 3 times a week. As far as I can tell, it only happens when it completes a recording. The recording saves properly without errors, then the screen freezes and the red light stays on. It will not respond to the remote or record anything else until I unplug it and plug it back in. This has happened while I was watching something else and while it's just sitting. The highest temperature I've seen it at is 48C. Increasing open space around it does not help. Freeing up extra space on the HD does not help.

    It does not stutter or freeze under any other condition. Only upon completion of a recording.

    Any thoughts? This doesn't seem to match the bad HD symptom reports I'm seeing.
     
  12. Jun 8, 2006 #112 of 165
    Buck6196

    Buck6196 New Member

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    Jun 8, 2006
    I have a RCA - Directv Tivo that has recently been acting up on me. The only problem is that it locks up while watching. It will be on a lot of the day since my wife is at home with the kids. It will go most of the morning fine, then lock up after a while. By late afternoon it will be locking up every 20 or 30 minutes. Some days are better than others with minimal lock ups. I called her a little while ago for her to check the temp and it was 47C. Do I have a pending drive failure or a temp problem?

    Thanks.
     
  13. Jun 8, 2006 #113 of 165
    ZikZak

    ZikZak Neurostim Addict

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    If it's happening only in the afternoon, it might be a temperature problem... especially if the room isn't air-conditioned. 47C is kinda high. I'd try to improve the ventillation around the tivo and see if it helps.
     
  14. killme

    killme Member

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    May 9, 2004
    Greenville
    I've got a DT unit that likes to reboot when I am transferring a recording from my other DT unit. After the reboot the transfer starts over from the beginning. It doesn't always reboot at the same spot in the transfer. I called TiVo and they told me to replace it. Didn't say anything else. I wish they would tell me what's wrong, but I plan to do that.

    Another issue is that both of my DT units experience a stutter problem (1/2 second pause in video and sound) every now and then (10-40 minutes). It even happens when you fast forward.
     
  15. whistler

    whistler New Member

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    Jun 27, 2006
     
  16. Buck6196

    Buck6196 New Member

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    Jun 8, 2006
    I lifted my unit off of the shelf it is on by about 1/2". We are now lock-up free for about 2 weeks or so. I guess the ventilation and temp we affecting it a lot.
    :D :up:
     
  17. rtatlow

    rtatlow New Member

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    Mar 5, 2005
    I recently added a second drive to TiVo (Series 2, Model 240-0001-F022-12a1) and now have 235 hours capability. Recently, the system started stuttering even shows I recorded a month ago. Also, everything (menu selections, menu navigation, etc.) is in "slow motion". Now, I can't delete old shows, using either the new "clear" facility or the old "select / delete" method. It doesn't record scheduled shows in my "To Do" list , and I cannot restore any recently deleted shows.

    I have been able to copy shows over to my PC and they appear without the stuttering.

    Is this still a bad drive or something more serious? Please advise.
     
  18. Jul 9, 2006 #118 of 165
    banditotivo

    banditotivo New Member

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    Jul 9, 2006
    New to the forum! This is a great amount of info. I have tried to read all teh faq's before posting. I have a Tivo, RCAhd40 model. Have used the system reformat command today. I am still getting stuttering and freezing. I am thinking that the drive is having a hard time. This is MY Tivo and I am not worried about trying to open it up and replace the drive (Pc tech for many years). My questions is do I need to replace with the same brand/type drive or can any drive work? I am happy with a 40 gb drive (original type) is fine with me. I have a 40 gb drive out of a pc now and can easily use it. If I use a larger drive will I need to do anything special? Or can I just put in a larger drive and the Tivo will see it for what it is?
    Thanks
    Brian
     
  19. Jul 9, 2006 #119 of 165
    timckelley

    timckelley Top most important TCFer

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    You have to initialize the drive with linux commands. When you do so, that'll tell the TiVo how big the drive is.
     
  20. GBIDrugLord

    GBIDrugLord New Member

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    Jul 3, 2006
    I've been having some problems lately. My Humax DRT-400 started freezing up on my factory refurb unit (my orig DRT-400 had a bad DVD drive in it). Randomly, the unit would freeze up, wouldn't respond to the remote control, so on and so forth. Of course, I think maybe a bad hard drive.

    So I upgraded my 40Gb drive to a 160Gb drive (pre loaded with the image) from Weaknees, hoping the would solve my problem. Well, it didn't. It kept locking up, so I thought that maybe (probably not) that they sent me a bad drive. I checked it out with Maxtor's PowerMax utility and everything passed.

    I then tried switching power outlets in my room. No such luck there. I've had a surge protector for the whole time, but I decided to go out and get a UPS battery backup. Maybe my problem was the fluctuations in the power line from the wall were causing the drive to freeze up. Is there a product out there that will "smooth out" electricity coming from a wall (that won't cost me a ton of money)?

    Nope, last night it froze again. I'm getting really frustrated because I can't get this unit to work properly, and I really don't want to send my unit back to Humax and wait over 3 weeks for the replacement.

    I've got a TiVo brand wireless adapter with a D-Link 624 (rev. C) router. I am doubting that the adapter (or if the router drops the adapter for whatever reason) is the culprit here, because I went a few days with the adapter not plugged in to the unit and it still froze up.
     

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