I've never done user support for average-and-below users (just engineers and technicians, lucky me), but I can't imagine that this would automatically lead to a huge increase in stupid-user calls. Yes, I know there are plenty of incredible idiots out there. Has it been documented that TiVo gets lots of calls now from people who don't realize why future recordings won't fit? Is there reason to believe some large disclaimer like 'number given is for the CURRENT TIME ONLY and DOES NOT reflect any space to be used by future recordings" wouldn't be at least somewhat effective? This is a feature that a lot of people have asked for and genuinely feel would be useful to them (despite the vehement denials from others that anyone actually needs it), and wouldn't be at all hard to implement. Does TiVo stop adding useful features for fear of morons?