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THD Welcome! Powering Up screen

Discussion in 'TiVo Series3 HDTV DVRs' started by jetcobra, Jan 15, 2014.

  1. DougJohnson

    DougJohnson Member

    225
    0
    Dec 11, 2006
    Grab it. -- Doug
     
  2. karen g.

    karen g. New Member

    15
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    Mar 24, 2006
    Ok, I did. Thanks to everyone for your help! I appreciate it!
     
  3. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    Are they insisting that you send them the broken TiVo?

    If so, that means they're the ones who broke it by sending it a bad software update.

    You should tell them they can come to the house to fix it at no cost to you or they can transfer lifetime to the Premiere and send it to you at no cost to you.

    A brand new, never been hooked up or activated, been sitting unused in the box, Premiere can probably be found on Craigslist for $50.

    Be aware that the Premiere will need an always on fairly high speed internet connection for a lot of stuff to work.
     
  4. karen g.

    karen g. New Member

    15
    0
    Mar 24, 2006
    Yes, I do have to send them the old TiVo. How can I know for sure they are responsible? My house did lose electricity and it never came back from that. Every time I tried, I would hear the clicking noises from the box. The timing seems likely that it would happen after a power outage.
    I did search the internet, however, since they are transferring my lifetime service, I didn't think it would be worth getting another box from an unknown source.
    My internet is always on so hopefully that won't be an issue.
    Thanks for all of your thoughts! Appreciate it!
     
  5. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    You can ask them straight out if your TCD652160 was one of the ones to which they mistakenly sent the software "upgrade" to 11.3.

    If they say no, ask them why they're willing to do what they ordinarily no longer do, transfer lifetime, and why they need hardware that's beyond economical repair returned to them.

    If they say yes, ask them why you should have to pay a single dime since your TiVo was working fine until they broke it.

    And ask them if they mistakenly sent the software upgrade to anyone whose S3 HD was not lifetimed.
     
  6. karen g.

    karen g. New Member

    15
    0
    Mar 24, 2006
    Ok, so I called TiVo back to pose the questions Unitron suggested. By the way, I knew nothing about the bad software update until you told me to ask about it, so thank you for that. That was not the model# of my box; mine ended in 250B. They said I did not get that update. According to my account, the last update I got was 11.0. They said anyone who got that update got an email letting them know about the bad update. The person on the phone said he honestly could not answer the reason why I was able to have my lifetime service transferred. He seemed genuine. He thought the reason why I had to return the box was to prove I wasn't just giving a good box away to someone else. At this point, I have no reason to believe it just didn't die from the power outage. It stinks, but I guess it happens. I lost a lot of shows. Ugh.

    So, I just got the new one last night. Hopefully, I won't have any trouble getting it set up. Thanks for your input! I really do appreciate it, especially since you brought up things I knew nothing about!
     

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