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TB Brighthouse is at it again

Discussion in 'TiVo Coffee House - TiVo Discussion' started by truman861, Mar 26, 2014.

  1. truman861

    truman861 New Member

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    Jul 13, 2012
    Tampa FL
    So for years I had a series 2 connected to a set top box in my bedroom and brighthouse DVR's in living room and kids bedrooms, at 20 bucks a pop. after too much wasted time doing that, I upgraded and bought 3 premieres and only had one set top box from BH and then got even smarter, bought my Roamio and two minis and returned the set top box.
    As a result of getting the minis, took the cable cards and tuning adapters back to BH and was advised that as of May 6th 2014, they are moving 52 channels to SDV (switched digital video) and will need a box of theirs or one of their tuning adapters. I got rid of all the BH equipment on purpose and the only thing I have is their cable modem because it has 2 phone jacks. Now it seems as they are holding me hostage in the sense that if i want to view channels that I am paying for, i have to have their equipment in my house OR pay for useless service I cant receive.
    The worst of it being my only other option is satelite or OTA programming.

    I think its time for a class action lawsuit here

    Roamio Plus (Master)
    3 x Premiers (2 retired, 1 sons room)
    2 Minis (living room and daughters room
    Tivo series 3 HD (retired)
    Tivo series 2 with PLS (retired)
    MoCA
    CC: Cisco PK802
    TA: Cisco STA1520
    T.W. Brighthouse Tampabay
     
  2. sbiller

    sbiller Active Member

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    May 10, 2002
    Tampa, FL
    You lost me. Why are we, BHN customer, filing a suit? To BHN's credit, they are the first to proactively work with Cisco to fix their tuning adapter problems. With that said I'm still frustrated by the restricted copy flags that severely limit my out-of-home downloading and streaming on BHN.
     
  3. tarheelblue32

    tarheelblue32 Active Member

    3,648
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    Jan 12, 2014
    Raleigh, NC
    And how much extra do they charge for a tuning adapter?
     
  4. sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
    Tuning Adapters are free.
     
  5. truman861

    truman861 New Member

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    Jul 13, 2012
    Tampa FL
    Yes, the whole copyright thing drives me nuts. I cant even download the programs onto my laptop anymore through the tivo software even though it is encrypted with my media access key.
    They dont charge any extra for a tuning adapter but thats not the point. What is the point is that I dont want Brighthouse equipment in my home and i feel thats my right and I shouldnt be told that I have to pay for service which i cant receive unless i have their equipment.
    I know what your thinking, well you dont have to be a brighthouse customer and its true, but because some idiot from Cablelink (BH Contractor) decided the verizon fios wire was in his way so he cut it out from the pole to the house, Verizon wants to charge me 250.00 to set things back up which i refuse to pay and cant get BH to pay so its either BH, Satelite (not over my dead body) or OTA
     
  6. tarheelblue32

    tarheelblue32 Active Member

    3,648
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    Jan 12, 2014
    Raleigh, NC
    Then there would be no basis for a lawsuit since there are no damages.
     
  7. truman861

    truman861 New Member

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    Jul 13, 2012
    Tampa FL
    so the fact that Im paying for service that they are refusing to provide all because i dont want their equipment isnt cause ?
     
  8. tarheelblue32

    tarheelblue32 Active Member

    3,648
    5
    Jan 12, 2014
    Raleigh, NC
    Look, I feel your pain. I'm on Time Warner Cable, and they have tons of channels on SDV. I don't like having to use a tuning adapter any more than you do, but they aren't shifting channels to SDV in order to punish you. There is a legitimate reason for using SDV (to free up bandwidth), and providing a free tuning adapter to you so that your TiVo will still be able to access SDV channels is a reasonable accommodation.

    If it makes you feel any better, TiVo and the cable companies finally seem to be working the kinks out of the tuning adapters.
     
  9. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,521
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    Apr 17, 2000
    Nevada
    The encryption doesn't matter. The flag designates the show as "copy once". Which means once it's recorded to your TiVo it can never be copied again. (that initial recording counts as a copy) So regardless of encryption they cannot make another copy of the show. One potential loophole is they could allow you to move the show rather then copy it. However they'd have to lock the original while it transferred to prevent it from ever existing in two places at once. They'd also have to come up with a new encryption scheme on the PC. The one the use for TiVoToGo is not secure at all and would never be approved by CableLabs. They'd need a more locked down, end to end, system like the iOS app, where the downloader and player are all one piece of software. Even then they might get challenged by CableLabs since moving a file like that is sort of a loophole and has no precedent. Streaming to another TV/device is a similar loophole but the cable companies started doing it in their own equipment first so TiVo had precedent on that one.
     
  10. JosephB

    JosephB Member

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    Nov 19, 2010
    Birmingham, AL
    It doesn't matter what you "feel is your right", BHN can require you to have a tuning adapter. If they can make all of their linear channels work with your TiVo, with a tuning adapter, they are in compliance with FCC regulations.
     
  11. windracer

    windracer joined the 10k club

    11,580
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    Jan 3, 2003
    St. Pete, FL
    I held out on the tuning adapter for a long time on the same basic principle, but finally gave in (and now have two). Yes, they're a hassle to set up and it's another piece of equipment in the stack, but they're free, you can pick them up at a local BHN office without requiring a truck roll, and they allow you to watch those SDV channels.

    I am curious, though, as to which new channels are moving to SDV in May. I haven't seen any letter or notice of this yet.
     
  12. leswar

    leswar leswar

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    Apr 14, 2005
    Once Comcast DTAs were free too. Now Comcast gets $2 a device.
    Also Comcast has introduced yet another cost this year: "Broadcast Recovery Fee"
    o'boy. They are very inventive and able to take away with one hand what
    they give you gratis with the other hand.
     
  13. randian

    randian Member

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    Jan 15, 2014
    Southeast...
    Tuning adapters would be great if they didn't periodically fail without warning, requiring power-off reboot, plus taking 20+ minutes to resync after power-on.
     
  14. tarheelblue32

    tarheelblue32 Active Member

    3,648
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    Jan 12, 2014
    Raleigh, NC
    These issues are largely due to how cheaply made they are. I'm not really sure that there is anything that can be done about that.
     
  15. BHNtechXpert

    BHNtechXpert New Member

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    Nov 7, 2011
    John,

    We talked at length yesterday and I thought you understood your options here. The fact that you were able to move recordings previously had nothing to do with us. Your software was not adhering to industry standards and ignore the CCI bit (apparently). Nothing has changed on this end to cause your issues it is and has been the same configuration for quite some time.
     
  16. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,521
    182
    Apr 17, 2000
    Nevada
    S2 TiVos are SD and record via analog inputs, so they do not know or care about CCI.
     
  17. tatergator1

    tatergator1 Active Member

    1,523
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    Mar 27, 2008
    Columbus, Ohio
    Because the CableCard in the Roamio isn't Brighthouse equipment too?

    You'll find plenty of sympathy here regarding TA's and their track record of poor reliability and tuning failures. It seems the .1901 Cisco firmware that many MSO's are starting to push out may finally get the tuning reliability that TA's should have had from the beginning. What you won't find is much sympathy for the argument you're making.
     
  18. randian

    randian Member

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    Jan 15, 2014
    Southeast...
    Does this new firmware fix the total TA failure problem? About 1/month or so my Cisco TA will silently fail and lose all tuning ability. This cannot be fixed by tuning new channels. The only recourse is to power off and reboot it.
     
  19. tatergator1

    tatergator1 Active Member

    1,523
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    Mar 27, 2008
    Columbus, Ohio
    I personally haven't had a total lock-up recently, but I've only been on .1901 for about a month. Probably not enough user data to give you an answer to that issue yet.
     
  20. truman861

    truman861 New Member

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    Jul 13, 2012
    Tampa FL
    The announcement just came out yesterday to BH employees. I was returning two cards due to buying minis and was told about it then. They did say customers will be getting a letter about it.
     

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