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Summary of TiVo's new pricing announcements

Discussion in 'TiVo Coffee House - TiVo Discussion' started by TiVoStephen, Mar 9, 2006.

  1. MEngland

    MEngland New Member

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    I asked this a while back:
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=291463

    Never did get a definitive reply, though if the Humax loophole remains in force for a while, it might be something to try after S3 is released. I am surprised that no one from TiVo every clarified that these 30-day transfers are only between like machines. The absence of a NO makes me think this could be possible.

    How much is LT on a Humax? Is it still $299? Just because TiVo is obligated to offer Lifetime, does not mean that the price cannot be increased.
     
  2. TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

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    Patrick (ThreeSoFar), sorry you had trouble on Saturday. I can see from the records that most customers had no issue. But just to let you know, even though you spoke to an agent who was misinformed, we would have worked with you to make sure you received your Product Lifetime even after the deadline.

    I will separately contact the PC World author who had trouble.

    All of our agents did receive training and multiple memoes about 8pm on Saturday being the cutoff. When you have hundreds of agents, it's an unfortunate fact of life that some agents will make a mistake from time to time. We apologize that you ran into an agent who made a mistake.

    If ever an agent makes a mistake, we will do whatever is necessary to make it right.

    Patrick, I know you're very disappointed in TiVo lately. I hope we can reverse your opinion. We're here for the long haul. You know how to reach me if I can help you directly.

    Best regards,
    Stephen
     
  3. TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

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    I just updated that other thread. You're right. After 5/16, new Humax DVD-R product lifetime contracts can only be transferred to other Humax DVD-R units.
     
  4. ChuckyBox

    ChuckyBox New Member

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    So you did. And I responded in that thread. Then later I came up with the idea on my own. Now I wonder if all of my clever ideas have similar origins. Did you ever post a message about inventing a box with a hard drive that can be used to record TV?
     
  5. dswallow

    dswallow Save the Moderatоr TCF Club

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    I suppose that means we see Series 3 units hit the shelves on 5/17... ;)
     
  6. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    No, but we could see the new Series 2 DT units on 5/17. Although I'm hoping for sooner.

    Dan
     
  7. TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

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    Don't read anything into that date other than it's 30 days after Product Lifetime is no longer available via the call center or online.
     
  8. ChuckyBox

    ChuckyBox New Member

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    But I'm right about the Humax thing, aren't I? A person could buy one on, say, 5/14 and lifetime it, then transfer the lifetime subscription to, say, the new Series 2 DT that you are announcing tomorrow, then return the Humax box.

    You need to change the Humax-to-non-Humax lifetime transfer date to today, me thinks.
     
  9. TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

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    Well, we can't change our system today, but thanks for the heads-up! I'll watch for people trying to take advantage of that loophole and make sure it's not abused.
     
  10. ChuckyBox

    ChuckyBox New Member

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    When am I going to learn to keep my mouth shut? I'm like a frikin' dog with a bone.
     
  11. dswallow

    dswallow Save the Moderatоr TCF Club

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    Presumably by "abuse" he's referring to one person buying a Humax DVD-R unit then buying lifetime and transferring it to another unit then buying lifetime for it again and transferring it to another unit then buying lifetime again and transferring it to another unit... and so forth and so on as long as there remain minutes in the day. :)

    Of course, it does appear even that wouldn't be abuse since it's permitted. After all, how can you abuse something that's allowed to be done just by doing what's allowed? :p
     
  12. ChuckyBox

    ChuckyBox New Member

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    You can only put product lifetime on a Humax box if the box has no activation history. So one box, one transfer. They will probably watch for people making a business out of it: buy 100 Humax boxes, activate them with lifetime, transfer it to the DT boxes, then sell them on ebay, kind of thing.

    My guess is that they'll let you do it once if you whine and complain and stamp your feet, but they won't make it easy.
     
  13. c3

    c3 TiVoholic

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    Silicon...
    After that, what would that person do with 100 Humax boxes?
     
  14. ChuckyBox

    ChuckyBox New Member

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    Return them for a full refund per the 30-day money back guarantee. Or never open the boxes and return them to the stores from whence they came. Or, hell, don't even buy them in the first place, just go to the store and write down the TSNs.
     
  15. timckelley

    timckelley TCFer

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    Nice loophole you found there. Nicely done.
     
  16. thwart

    thwart New Member

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    Just because other service providers do this doesn't necessarily make it a good thing. It sure would be nice to get an email explaining that we have some new payment options since we are at the end of our commitment.
     
  17. jfh3

    jfh3 New Member

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    And it still makes no sense to force an additional 1 year commitment on a box that has already recovered its' hardware subsidy.
     
  18. dswallow

    dswallow Save the Moderatоr TCF Club

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    A simple way of protesting this is to just sell the equipment on EBay once the original term is paid off and get a brand new replacement...

    I don't know if that's better financially, but it will certainly cost TiVo more upfront to keep putting new hardware in service someplace. I seriously doubt $7 x 12 months pays for the hardware and distribution cost of even a basic 80GB unit.
     
  19. junkfood

    junkfood New Member

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    Apr 24, 2006
    I realize this was answered at the beginning of this thread, but I want to make sure that answer is still valid. I would like to buy a TiVo unit for a friend. I'd like to buy one from Best Buy, CompUSA, etc. and then have her activate it.

    I know she won't mind the $12.95 a month, but I feel bad giving her a present that comes with a $19.95 a month bill. Doesn't seem like much, but $13 is easier to swallow than $20.

    My question is if I buy a unit from a retail store within the next few weeks, can I give it to her as a gift and have her activate it at the end of May for $12.95 a month?
     
  20. jfh3

    jfh3 New Member

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    Yes, if you buy a box at retail, the service charge is $12.95/month.
     

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