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Summary of TiVo's new pricing announcements

Discussion in 'TiVo Coffee House - TiVo Discussion' started by TiVoStephen, Mar 9, 2006.

  1. Mar 23, 2006 #81 of 222
    TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

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    Jun 27, 2000
    Alviso, CA, USA
    Well done, MEngland, exactly right.

    By the way, the current "Web specials" offer (http://www.tivo.com/2.1.1.0.ws.asp) -- currently a 40-hour factory renewed unit with 1 year prepaid for $155.40 -- is NOT eligible for Product Lifetime (either before or after 4/15) since it is considered a bundled offer.
     
  2. Mar 23, 2006 #82 of 222
    timckelley

    timckelley esteemed member

    28,075
    149
    Oct 15, 2002
    Austin, TX
    How about a box bought after 3/15? There seems to be disagreement on this.
     
  3. Mar 23, 2006 #83 of 222
    TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

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    Jun 27, 2000
    Alviso, CA, USA
    Hi Tim,

    All agents should now be trained on the new policy. Here is the relevant portion of the Knowledge Base article:

    As you can see, there's no requirement the box be brought before or after 3/15.

    The only time Product Lifetime cannot be purchased currently is for bundled units purchased from tivo.com. (But you cannot get Product Lifetime online -- you have to call Customer Support.)

    Act fast, because after 4/15 you'll need a gift subscription or a Humax DVD-Recorder to get Product Lifetime.

    If you have any trouble, please have the agent reference these articles, or ask to speak to a supervisor.

    Best regards,
    Stephen
     
  4. Mar 23, 2006 #84 of 222
    HDTiVo

    HDTiVo Not so Senior Member

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    Nov 27, 2002
    Dude:

    How 'bout lettin' folks get a $155.40 refurb or a $224 new (1yr) and ADD $299 for Lifetime on top? Think on it a bit.
     
  5. Mar 23, 2006 #85 of 222
    sealrock

    sealrock New Member

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    Mar 9, 2006
    Look for your receipts! Last week I called TIVO for the activation date of my lifetime sub and was told it was Oct 2000. I told them I remember purchasing the unit and sub at the store in '99 but did not have access to my record - I was at work when I called. After checking with her supervisor the agent told me her supervisor confirmed the October date is all they had on their system but that since I had been a TIVO subscriber for so long (still thinking Oct 2000) he had authorized a one time transfer and that she would note it on my file (case number was provided). When I got home I found my receipt from August 1999 so Iamb covered anyway.
    Lesson: 1) Tivo records are not necessarily correct. 2) If you call and insist Tivo may authorize a deviation form their January 2000 date - whether they honor is is a different question.
     
  6. Mar 23, 2006 #86 of 222
    TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

    2,481
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    Jun 27, 2000
    Alviso, CA, USA
    Sealrock, I don't see how it is possible for our records to not be accurate for Product Lifetime purchase. I have never seen an inaccurate date after looking at thousands of cases over the last seven years.

    I would bet money that what happened in your case is that you purchased the unit and monthly service in 1999, and then switched to Product Lifetime in October of 2000 (after the grandfather date).
     
  7. Mar 23, 2006 #87 of 222
    TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

    2,481
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    Jun 27, 2000
    Alviso, CA, USA
    I'll propose that to the marketing team, but I don't think this is likely to happen, sorry.
     
  8. Mar 23, 2006 #88 of 222
    c3

    c3 TiVoholic

    3,067
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    Sep 8, 2000
    Silicon...
    That's the same as selling lifetime for $454.40. Not going to happen.
     
  9. Mar 23, 2006 #89 of 222
    GadgetGav

    GadgetGav New Member

    108
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    Dec 11, 2001
    Metro...
    Hmmm...
    Who was it around here who wondered how much money Tivo was suddenly getting from all the people rushing to switch to lifetime and now here they are extending that chance for people for just 30 more days...
    Maybe if we're lucky, they'll bring in so much money over the next couple of weeks that they won't need to scrap the old price structure, can put more people onto finishing the S3 and can finally hire a couple of programmers to get TTG on OS X out of the door..! ;)
     
  10. Mar 24, 2006 #90 of 222
    sealrock

    sealrock New Member

    3
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    Mar 9, 2006

    TiVoOpsMgr,
    I rechecked my receipt and cc statement. You were correct. :(
    I'm going to have to change my username after only two posts!
     
  11. Mar 24, 2006 #91 of 222
    ScubaCat3

    ScubaCat3 New Member

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    May 19, 2005
    Atlanta, GA

    Heh - I just grabbed the last 4 yesterday from my local best buy store. Found them by digging through the stack they had up by the register. I guess they missed those when pulling them off the shelves. Now all I need is a Series 3!
     
  12. Mar 24, 2006 #92 of 222
    timckelley

    timckelley esteemed member

    28,075
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    Oct 15, 2002
    Austin, TX
    Wow. Nicely done.
     
  13. Mar 24, 2006 #93 of 222
    Rottluver

    Rottluver New Member

    75
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    Dec 6, 2004
    Seattle, WA
    Hmm, I wonder if those would work for DTV Tivos too........ :D
     
  14. Mar 24, 2006 #94 of 222
    ScubaCat3

    ScubaCat3 New Member

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    May 19, 2005
    Atlanta, GA
    Nope - that's the only specific exclusion printed on the back. That's because DirecTV Tivo's are handled exclusively by DirecTV, not by Tivo.
     
  15. Mar 24, 2006 #95 of 222
    kdeanda

    kdeanda New Member

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    Dec 15, 2000
    Berkeley,...
    A few days later, but confirming this is the case; just got my antique SVR-2000 upgraded to Lifetime. :up: :up:
    There remained a little confusion on the part of the 1st level CSR I spoke to, he still thought only pre-3/17 retail purchased new systems were eligible, but would escalate it and that I should expect a supervisor to call me within a week.
    About an hour later I was called back to confirm the change.... and was I really sure I wanted to do this for such an old unit. ;) Yes, I was sure, and he said he would forward the request to accounting.
    That was Wednsday early evening... today I noticed the account status on the system had changed to Lifetime. Yay! :D
     
  16. Mar 25, 2006 #96 of 222
    Doit2it

    Doit2it Member

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    Jan 3, 2006
    Nashville, TN

    YES! I called today before I even saw this post. The Tivo rep said it was possible to upgrade to lifetime before 4/15/06. He also confirmed that my monthly rate would remain $12.95 after my 1st year if I didn't upgrade. But best of all, I am under a 12 month gift card which only 3 months have been used. The rep said, and confirmed with someone else there, that if I upgraded to a lifetime plan before 4/16/06 that I could use the balance of my 12 month gift supscription (currently $116.55) toward the purchase of my $299 lifetime subscription. Now I need to find $182.45 fast!
     
  17. Mar 25, 2006 #97 of 222
    Bytez

    Bytez Member

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    Sep 11, 2004
    NYC
    what happens to the lifetime subscription if the tivo associated with the subscription, breaks? Could I transfer the subscription to another tivo box?
     
  18. Mar 25, 2006 #98 of 222
    Jasoco

    Jasoco New Member

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    Mar 30, 2004
    No.
     
  19. Mar 25, 2006 #99 of 222
    timckelley

    timckelley esteemed member

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    149
    Oct 15, 2002
    Austin, TX
    I thinking that maybe a side effect of the cutting off of lifetime is that over time, as a larger and larger percentage of people are on monthly instead of lifetime, there will be less incentive to repair broken TiVos, and more people will just replace them with a new one.
     
  20. Rottluver

    Rottluver New Member

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    Dec 6, 2004
    Seattle, WA
    That figures but it's ok, I have LT on all 3 of mine already. ;)
     

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