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Summary of TiVo's new pricing announcements

Discussion in 'TiVo Coffee House - TiVo Discussion' started by TiVoStephen, Mar 9, 2006.

  1. Mar 19, 2006 #61 of 222
    coletown

    coletown New Member

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    Jun 17, 2003
    Chicago
    A Three Year original commitment extends the Limited Warranty parts coverage on the product from 90 days to a full three years. A One Year + Two Year Service-Only approach does not extend the warranty beyond the first year. There is some value to the extended warranty. And the $60 cash-over-time difference is diminished when considering Present Value of the future revenue streams.

    I think the bulk of posts regarding a 30-day grace period for Lifetime registration is clear that such period relates to recently purchased machines only (i.e. those never subscribed to TiVo service) and does not include existing machines on prepaid or monthly service.
     
  2. Mar 19, 2006 #62 of 222
    TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

    2,481
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    Jun 27, 2000
    Alviso, CA, USA
    Folks, apologies if any of you have difficulty getting Product Lifetime with customer support. We've made sure to train them on the policy because there was some confusion earlier. If you had difficulty before, please try again.

    Best regards,
    Stephen
     
  3. Mar 19, 2006 #63 of 222
    kdeanda

    kdeanda New Member

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    Dec 15, 2000
    Berkeley,...
    Still no luck here, as of 14:00 PST. The first level CSR immediately and politely forwarded me to the next level, where an irritable rep informed me that she was aware of this post, but that lifetime was discontinued and not going to be made available.
     
  4. Mar 19, 2006 #64 of 222
    timckelley

    timckelley TCFer

    27,704
    90
    Oct 15, 2002
    Austin, TX
    Wow. Something doesn't smell right. Wow.

    I'm not 100% convinced whether this extension ethically needs to be granted or not, but I would think CSR ought to be on the same page as each other. Especially this many days into this thing.
     
  5. Mar 19, 2006 #65 of 222
    MEngland

    MEngland New Member

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    Sep 9, 2002
    TiVoOpsMgr,

    When do you need to "already possess" the gift card? Your post with on 3/9. Just yesterday (3/18), I found and purchased (activated) a lifetime card at Best Buy (it was in the back of the 3-month stack). Is this card valid for a LIfetime sub? It seems like it should be since it activated at the register and they happily took my $300
     
  6. Mar 20, 2006 #66 of 222
    TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

    2,481
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    Jun 27, 2000
    Alviso, CA, USA
    Hi MEngland, yes, it's valid.

    Technically, BestBuy should not be selling them. They were instructed not to.
     
  7. Mar 20, 2006 #67 of 222
    c3

    c3 TiVoholic

    3,067
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    Sep 8, 2000
    Silicon...
    I activated online with the 1-year certificate first and then called TiVo. I was on the phone roughly from 13:20-14:20 PST. Reaching the first level CSR was less than 5 minutes, but I was on hold for the supervisor for about 40 minutes!!! Fortunately a case was generated for the TiVo accounting department, but it sounded like she was not sure about the requirement and had to get approval from yet another person first. The call took much longer than I expected.
     
  8. Mar 20, 2006 #68 of 222
    nrnble

    nrnble New Member

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    Apr 4, 2004
    Auburn Wa
    I did the exactly the same calculation. 1 year is the cheapest option over 3 years (no prepay). The only reason I can think that a person would select the 3 or 2 year month-to-month option is because they pay less per month (month-to-month). A lot of people do this when leasing a car, all they think about is how much they pay per month. They don't care how much it costs them in the long run. They might pay thousands more for the car, but pay almost nothing upfront (they don't have it, and are already over extended).

    Of course going with the 3 year prepay option is the best right? $469.00. Basically the same as service-only month to month pricing if you pay upfront.
     
  9. Mar 20, 2006 #69 of 222
    PeteEMT

    PeteEMT NF2 Guy

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    Jul 24, 2003
    Unadilla, NY
    I'd say now that it's been ststed, ethically they need to keep their word.
     
  10. Mar 21, 2006 #70 of 222
    dlgardne

    dlgardne New Member

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    Sep 19, 2004
    Do I understand correctly If I buy a new HUMAX DRT 800 I can still by lifetime for it?

    Thanks
     
  11. Mar 21, 2006 #71 of 222
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    51,039
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    Dec 3, 2000
    Long...
    Yes; The FAQ on the subject is rather clear...

    The main thing to bear in mind is after 4/15/2006 you can only get lifetime service on the unit if the unit has not previously been activated.
     
  12. Mar 21, 2006 #72 of 222
    TiVoPony

    TiVoPony New Member

    2,194
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    May 11, 2002
    Alviso,...
    A few people here have reported that when they called to upgrade to Product Lifetime Service they were told that wasn't possible anymore. We appreciate the feedback and apologize if some of our agents are providing inaccurate information.

    We know that there have been retail advertisements which refer to product lifetime, and there have been requests here for a longer opportunity to purchase lifetime before it's discontinued. As a result, we have decided to offer product lifetime as a subscription option through 4/15/06, even for those that have purchased since 3/15 (you do have to call to activate lifetime service though, and lifetime is not applicable for systems purchased via a bundle plan).

    Our customer service team is being updated today, so please wait until later today or tomorrow and call back once the message has been delivered to all the agents.

    Cheers,
    Pony
     
  13. Mar 21, 2006 #73 of 222
    kdeanda

    kdeanda New Member

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    Dec 15, 2000
    Berkeley,...
    Well, this is cheerful news!
    A clarifying question though, what conditions exactly qualify one for the 4/15 Lifetime deadline? Any non-bundled unit, or just those with no activation history (new and NOS)?
     
  14. Mar 21, 2006 #74 of 222
    TiVoPony

    TiVoPony New Member

    2,194
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    May 11, 2002
    Alviso,...
    Any non-bundled unit until 4/15.

    After 4/15 only Humax DVD Recorder products with no activation history can still be activated with Product Lifetime Service. It won't be an option for any other products.

    Pony
     
  15. Mar 22, 2006 #75 of 222
    jfh3

    jfh3 New Member

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    Apr 15, 2004
    Denver area
    Just out of curiosity, how are you going to prevent the same problems we've seen over the last week come 4/15?
     
  16. Mar 22, 2006 #76 of 222
    MEngland

    MEngland New Member

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    Sep 9, 2002
    The answer, of course, is training. But to me, this exercise seems easier. The problem with the current plan was in the exceptions. You could activate until 4/15 IF you purchased by 3/16.

    The new strategy is simple. If you own a non-bundle TiVo, you can activate Lifetime until 4/15. After that date, you cannot. Seems simple, no need to verify purchase date, etc.
     
  17. Mar 22, 2006 #77 of 222
    d4jaj1

    d4jaj1 New Member

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    Dec 27, 2004
    Atlanta
    Okay, I am completely lost with respect to MSD. I read this entire thread, as well as, the Buy Tivo on the offical site. Perhaps I'm just dumb.

    Here's my scenario. I already have 2 Tivo units - Humax Recorder with Lifetime and 40hr Series 2 on MSD. I would like to purchase an additional Tivo unit (40 or 80 - doesn't matter) and be billed $6.95 for this unit.

    Nowhere on Tivo's site does it allow me the option of simply buying the unit and applying the MSD - note, the terms and conditions of the Basic and Premium packages state MSD isn't eligible. Under this pricing scheme, am I supposed to prepay for a year of service - at full price - then call Tivo to reduce the fee to 6.95 after a year????? Furthermore, suppose a new customer purchased 2 boxes - I don't see anything in the order flow indicating where the MSD is applied.

    To simplify my question, how do I go about purchasing a NEW Tivo box and have that unit's monthly cost billed a $6.95 from Day 1???

    SPEAKING OUT LOUD
    According to the Tivo site, I can pre-pay 1yr for a 80hr unit @ $224. MSD for 1yr is $83.40, minus the $224 equals $140.60, which is close to the pre-pricing change 80hr unit (after rebate) - making it basically the same for existing MSD customers as before the change. Does this logic sound right? Only gap here is - is the 40hr unit not being sold anymore?
     
  18. Mar 22, 2006 #78 of 222
    MEngland

    MEngland New Member

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    Sep 9, 2002
    TiVo.com only sells Bundled units now - the box and Service in a package.

    You need a "service only" contract to get MSD. This is simple. Go to your local Best Buy, CompUSA, or the like, and buy a TiVo. I think both CompUSA and Best Buy were selling the 40 Hour boxes for $170 with a $150 rebate. Your net cost for the box is $20.

    These "unbundled" units can use a Service Only contract - Including the $6.95 price for a MSD subscription. You may need to commit to a 12-month contract, but you'll get the $6.95 price. Net cost for the first year: $20 + 12x$6.95 = $103.40 (or thereabouts)
     
  19. Mar 23, 2006 #79 of 222
    juststained

    juststained New Member

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    Nov 2, 2005
    Earth
    Ok, lets see if we have this straight now after reading this entire post:

    Anything bought from Tivo.com after 3/15 is now not eligible for Lifetime because they are all bundled with service, correct?

    Any box bought at retail WITHOUT service is eligible for Lifetime UNTIL 4/15 correct?

    After 4/15 NO BOX will be eligible for lifetime EXCEPT Humax DVD recorder models that have never been previously activated??

    Is this your final Answer?? :eek:
     
  20. Mar 23, 2006 #80 of 222
    MEngland

    MEngland New Member

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    Sep 9, 2002
    This is effectively true. I'm sure someone will point out that they got TiVo to ship a service-only unit after that date, this this would be an unusualy exception. Let's call your statement true.

    Definitely true.

    Generally True, with three exceptions
    1) Grandfathered series 1 Lifetime owners can transfer the lifetime (once) to a later box.
    2) Existing Lifetime gift cards and gift certificates are still valid and can be used to upgrade any unit to Lifetime (assuming the unit does not have other contract restrictions)
    3) TiVo is awarding a S3 with lifetme as part of a contest.

    These exceptions are well discussed elsewhere.
     

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