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Summary of TiVo's new pricing announcements

Discussion in 'TiVo Coffee House - TiVo Discussion' started by TiVoStephen, Mar 9, 2006.

  1. Mar 13, 2006 #41 of 222

    nuncles New Member

    Mar 12, 2006
    Lafayette, LA
    Sorry guy, that really doesn't clarify everything? Is the quote below the change you were referring too?
    If this is in fact the case then that is atrocious service bording on false advertising. Is everyone expected to read the forums BEFORE purchasing an item? That is ridiculous. When purchasing, I was under the assumption that I had this option and was even told so by a TIVO representative. To top it all off, the billing has still yet to clear for the gift subscription which will hinder me from the lifetime option before it expires.
    If I am misunderstanding then I will retract, but this is not a good way to start off servicing a customer.
  2. Mar 13, 2006 #42 of 222

    TiVoStephen formerly TiVoOpsMgr

    Jun 27, 2000
    Alviso, CA, USA
    Hi nuncles, we have just now posted some additional clarifications that should match what you were told by the TiVo representative.

    Sorry for any confusion.

    Best regards,
  3. Mar 13, 2006 #43 of 222

    nuncles New Member

    Mar 12, 2006
    Lafayette, LA
    Crystal Clear. That is exactly the clarification I was looking for. Thanks Stephen.

    I misunderstood and I guess I jumped the gun. I am glad they decided to honor this and retract what I said earlier.

    Also, thanks for specifying that you had to call TIVO for lifetime conversion.
  4. Mar 14, 2006 #44 of 222

    jfh3 New Member

    Apr 15, 2004
    Denver area
    Actually, yes. The revised original post answers it quite well.

    If you are paying $12.95 per month now, you can upgrade to lifetime between now and 4/15. After that, no can do. :)
  5. Mar 14, 2006 #45 of 222

    megazone Hardcore TiVo Geek

    Mar 3, 2002
    Two things:

    * For one-year of service, you can prepay $155.
    * For two years of service, you prepay $299.
    * For three years of service, you can prepare $399.


    Clarification if you could:
    Is this only the Humax DVD units (DRT400/800/2000), and not the non-DVD Humax boxes (T800/2500)? How about the Toshiba and Pioneer DVD units? There are still new ones floating around out there, do they have the same grace as Humax? And, if so, is activation TiVo Plus, or just using TiVo Basic?

  6. Mar 14, 2006 #46 of 222

    TiVoPony New Member

    May 11, 2002
    The wording is quite specific, it is only for Humax DVD Recorder products.

  7. Mar 14, 2006 #47 of 222

    coletown New Member

    Jun 17, 2003
    Stephen, you've stated plainly that MSD pricing will remain $6.95/mo for qualified units. However, paragraph 6 of the MSDSA reads: "TiVo reserves the right, at its sole discretion, to increase or decrease the amount of the MULTI-SERVICE DISCOUNT or discontinue the MULTI-SERVICE DISCOUNT at any time."

    Is there consensus at the top to keep MSD pricing fixed for many, many months to come? Hope so. But with all going on at TiVo these days, might it be smarter to bite the $299 bullet and upgrade to lifetime before that option vaporizes on Thursday?

    Thanks for your superb summary and updates in this thread.
  8. Mar 15, 2006 #48 of 222

    Jasoco New Member

    Mar 30, 2004
    So this means that as long as I have the box I have now, my pricing won't change, correct?
  9. Mar 15, 2006 #49 of 222

    cheerdude Reed & Juliet's CPA TCF Club

    Feb 27, 2001
    Las Vegas, NV
    Not quite - Your pricing won't change because of this new pricing announcement.

    It does not mean that TiVo will not raise either the $12.95 or $6.95 price in the future.
  10. Mar 16, 2006 #50 of 222

    kettledrum Member

    Nov 17, 2003
    Fishers, IN
    I can't believe I didn't hear about this before now. And now I'm a day too late for lifetime. sheesh.
  11. Mar 16, 2006 #51 of 222

    timckelley TCFer

    Oct 15, 2002
    Austin, TX
    Isn't the new deadline tonight at 8PM or something? You still have time if you act quickly.
  12. Mar 16, 2006 #52 of 222

    TiVoStephen formerly TiVoOpsMgr

    Jun 27, 2000
    Alviso, CA, USA
    The deadline tonight at 8pm Pacific is if you want to activate online.

    If you have an existing unit and call for an exception, you can get Product Lifetime through April 15, 2006.
  13. Mar 16, 2006 #53 of 222

    IJustLikeTivo New Member

    Oct 3, 2001
    So, I've had my two series one Tivo's for a long time but I don't know how long. Is there a way to find out when I activated the lifetime on them?
  14. Mar 16, 2006 #54 of 222

    timckelley TCFer

    Oct 15, 2002
    Austin, TX
    Log on to 'manage my account' and view billing history.



    then click 'I have TiVo'
    click 'Manage my account'
    click 'view billing history'
  15. Mar 16, 2006 #55 of 222

    IJustLikeTivo New Member

    Oct 3, 2001
    Thanks and Rats. I activated both in 2000 but one in July and one in Dec so I can't use the grandfather clause to swap in a Series 3 when they come out. So it goes.
  16. Mar 16, 2006 #56 of 222

    Blurayfan Active Member

    Oct 6, 2003
    Minor bug: Link has extra character at the end
    Q. What happens if my TiVo box breaks during my service commitment?

    A. All TiVo boxes are subject to the TiVo DVR Limited Warranty. Please see full TiVo DVR Limited Warranty for details [http://www.tivo.com/]. During the term of your commitment, TiVo will extend the length of the parts warranty for the length of your term for TiVo-branded DVRs. If your box breaks, TiVo will replace it for a reasonable fee.
  17. Mar 18, 2006 #57 of 222

    gimgol New Member

    Mar 18, 2006
    "If you purchased your non-bundled TiVo DVR prior to 3/16/06, you'll have until 4/15/06 to call and activate Product Lifetime service on the box."

    I would like to point out that this option is difficult to take advantage of through Customer Service.

    I just got off the phone with Tivo Customer Support and I was told that Product Lifetime Service is not an option on non-bundled Tivos purchased prior to 03/16/06. I referenced this thread, the rep indicated that he had read it -- still no change. While the rep agreed that I had none of the other issues in the bullet point that would keep me from being eligible he still refused to upgrade my units referencing "an email" that told him not to upgrade existing units.

    If this is indeed an option, Customer Service needs to be made aware of it. If this is not an option, or there are other conditions, the original post needs to be edited to reflect them.
  18. Mar 18, 2006 #58 of 222

    Alpinemaps New Member

    Jul 25, 2004
    San Diego, CA
    ^ I had a similar issue this afternoon, when I called in.

    I first spoke to an initial agent, who gave me a case number and elevated me. The elevated agent went online to this thread, and looked it up. He even quoted me the below statement:

    He said that boxes are not eligible for Product Lifetime. My box was purchased a year ago, and is on monthly. He said it was only recently purchased boxes, within the last 30 days, that were eligible. I pointed out to him that it doesn't say that in that quote. He said, sorry, but that he couldn't activate lifetime.

    He did elevate it again, and said it would be about a week before I'd hear anything back because of case load of the next highest rep. He took my payment info, and told me that I was welcome to call back and check up on the status at any time.

    I was very nice to him, and he was very nice to me. So, despite the disappointment that this isn't as easy as it should be, even when they're reading this sticky, and despite my own disappointment in myself for not taking care of this before Product Lifetime went away, I want to stress that the reps I talked to were nice and professional, and attempted to be helpful.
  19. Mar 18, 2006 #59 of 222

    Adam1115 20,000!!! TCF Club

    Dec 15, 2003
    Denver ish
    I'm a little confused.

    If you buy a bundled package,

    1 Year at $19.95=$239.40, then two years at $12.95=310.80, for a 3 year total of $550.20.

    3 years at 16.95=610.20..

    Why on earth would I pay 60 more to be committed for 3 years? Seems like it should be cheaper in the long run if you're willing to commit to 3 years...
  20. Mar 18, 2006 #60 of 222

    PeteEMT NF2 Guy

    Jul 24, 2003
    Unadilla, NY
    Even tho your way is cheaper, there's a greater upfront cost in that first year. For some, I guess the $3 could be a make it or break it point.

    In that sense, it's kinda like loan terms, shorter is usually cheaper in the interest owed, but not always financially viable for the loanee.

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