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Sudden file transfer failure: kmttg and Tivo Desktop

Discussion in 'TiVo Home Media Features & TiVoToGo' started by howards, Feb 16, 2013.

  1. Feb 18, 2013 #61 of 212
    rhatsaruck

    rhatsaruck New Member

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    Dec 5, 2007
    What I wrote above quoted is wrong due to my error.

    The curl.conf patch DOES in fact work on my machine after applying the most recent Windows 7 critical updates using today's date.

    I offer my apologies to all. And I offer my thanks to morac for discovering this fix.

     
  2. Feb 18, 2013 #62 of 212
    mrmega

    mrmega New Member

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    Dec 3, 2007

    Hi JW,

    When I applied the curl.config file I did need to reboot for it to take effect. I tried before rebooting and it didn't work. So for any of you who are going to apply this, I would suggest a reboot.

    I have transferred files from a Series 2, Series 3 HD and a Series 4 HD tivo ever since I applied the curl.conf file yesterday with no issues. :)

    Thanks again to all you guys who are knowledgeable and have been helping us less experienced users. I and many others really appreciate your contributions to the community.

    mrmega
     
  3. Feb 18, 2013 #63 of 212
    christopherkoch

    christopherkoch New Member

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    Feb 18, 2013
    After adding the simple line that you provided, all 4 of my TIVO desktop's immediately accepted program transfers. No computer restart.
    I can now resume adding to my 16 terabytes of movies and programs. Thanks again. You are my hero. p.s. I have 3 dogs that love cats...
     
  4. Feb 18, 2013 #64 of 212
    saramj

    saramj New Member

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    Feb 3, 2005
    New Jersey
    Can you please explain for those of us non computer hard drive people how to replace the file. Is it as simple as opening the zip file and coying the file to the folder. If I want to change the last line of the curl, can I assume I open the file in notepad, add the last line and click save then close and all will be well?
    Thanks
     
  5. Feb 18, 2013 #65 of 212
    morac

    morac Cat God

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    Mar 14, 2003
    NJ
    Opening it in notepad and copying and pasting the text as a new line will work.
     
  6. Feb 18, 2013 #66 of 212
    degobahjunk

    degobahjunk New Member

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    Jan 10, 2009
    Hi AlMejias,

    I don't have a curl.conf file either & the one that I downloaded from morac just isn't working. Can you tell me how to create the file the way you did?

    This is the information in the curl.conf file I have from morac when opened in NotePad:

    user-agent = TivoDownloader/0.1
    speed-time = 30
    verbose
    cookie = "sid=abc"

    Would this content remain the same?

    I'm really not sure why this seems to work for everyone but me... :sigh:

    I'm running TiVo Desktop 2.5.1 on Windows XP Pro.

    Thanks, JW
     
  7. Feb 18, 2013 #67 of 212
    morac

    morac Cat God

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    NJ
    Could be that you are using a really old version of TiVo Desktop. The latest version is 2.8.3.
     
  8. Feb 18, 2013 #68 of 212
    dk_girl

    dk_girl New Member

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    Feb 18, 2013
    Joined so I could say thank you to morac. Also, so other hapless uers can google the error message, using Tivo Desktop I would get the following error message when the transfer failed:

    "System cannot find the file specified" and like others said, the episode in the transfer list would appear with a red X.

    For the user for whom it didn't work, have you modified your windows user account with the windows transfer settings thinamajig? My user account used to be of the form User but now it's COMPUTER_NAME.User, and I had to follow the right one from C:Users.

    Oh, and after you modify the curl.conf file, did you restart (not your computer but) Tivo Desktop?

    Also try opening the Cookies file in the same directory as curl.conf with Notepad and then close it again without doing anything-- I think that forced Tivo Desktop to reload the cookies (but I'm not certain about that).

    Good luck!
     
  9. Feb 18, 2013 #69 of 212
    cmthomson

    cmthomson New Member

    2
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    Jun 29, 2011
    I tried the curl.conf patch, but no joy. Changing the date did work though.
    I'm running fully patched win7pro64. The log showed that the curl.conf was being used, but then said curl code 22 response code 400. The UI said system could not find files.

    Anyway, switching to kmttg and using java download, all is copacetic.

    (BTW, the kmttg decoded files are ac3 audio, as opposed to the direct show dump files, which are aac. I had to mess with WMP12 to grok ac3; this is most easily done with the CNet Windows 7 Codec Pack.)
     
  10. Feb 18, 2013 #70 of 212
    abbydancer

    abbydancer Member

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    Jun 16, 2002
    Bay Area, CA
    I haven't posted in a long time, but decided to to add my thanks.

    My transfers stopped working at around 4pm on Friday, after transferring 1 of 5 shows.

    That evening I spent about an hour on chat with Tivo support - while in the meantime, a different set of shows was merrily downloading on my Mac.
    Supports suggestion - unistall-desktop cleanup - reinstall. It didn't work.

    I have an older Windows box on XP (i'm on 7) that hasn't been booted in a while, so I went there and installed the latest. (I figured I have an older windows system so maybe it was my machine). Got the same error. At the point we rebooted the tivos, and the network. No luck. Saturday we left for the weekend.

    Came home today, hoping that maybe the quiescent system over the weekend would solve. Nope.

    So I came here to ask what could possibly cause this strange thing (two different computers???) and found this thread.

    I added the line to curl.conf and my transfers are back.

    I'm so glad I kept the bookmark and the forums are still active.

    morac, thank you so much for solving and posting.

    I am curious about the cause.
     
  11. Feb 18, 2013 #71 of 212
    morac

    morac Cat God

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    NJ
  12. Feb 18, 2013 #72 of 212
    abbydancer

    abbydancer Member

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    Jun 16, 2002
    Bay Area, CA
  13. Feb 18, 2013 #73 of 212
    lynnalexandra

    lynnalexandra New Member

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    Apr 26, 2009
    The "work around" leaves me intimidated and unsure about what to do. To qoute some advice I got on these forums a few years ago, maybe when I have time this weekend, I'll have a big glass of brave juice - and give it a whirl.

    Very very frustrating. I called Tivo late afternoon on Feb. 17 - and got the story that it was a windows update problem. They said maybe they'd find a fix within a week. If not call back next week. That is so outrageous and not acceptable. And it's complicating another unsolved issue that since the Fall update, the Tivo is registering the wrong file size. Hence, the Tivo thinks it's filled up, when it's only 25-30% capacity with sd files. The rep yesterday said that they knew about that bug - and would be providing a fix in the spring update. I questioned why they didn't send a fix out sooner rather than waiting for an entire program update - and her response was she could see my point, but at least it was better than being told it would take a year.

    So one of the reasons I'm transferring fast and furious to my desktop, is to remove commercials and pull shows back to the Tivo - so they will register as closer to 300-400MB per 1/2 hour sit com - instead of 2100MB. And now that the cookies are expired, I can't use that work around.

    Lynn.

    PS - the one positive from my call was that the rep adviced me how to fix the broken netflix app (reboot modem, router, Tivo - and relink to my netflix account).
     
  14. Feb 18, 2013 #74 of 212
    morac

    morac Cat God

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  15. Feb 18, 2013 #75 of 212
    degobahjunk

    degobahjunk New Member

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    Jan 10, 2009
    2.5.1 never had a curl.conf file. So just adding one to the TiVo Destop folder didn't solve the problem. (And yes, I did have the correct location & folder.) I don't even know what a conf file is, but 2.5.1 apparently didn't rely on one, so that particular fix didn't work.

    I gave up & downloaded 2.8.3, added the cookie = "sid=abc" line & I'm back in business. No wonder it seemed like such an easy fix for so many others! My new TiVo Desktop is currently transferring!!

    Thanks notting, unitron & especially morac for figuring this all out!
     
  16. Feb 18, 2013 #76 of 212
    morac

    morac Cat God

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    I did notice that the TiVoTransfer.xml file wasn't cleaned up after the transfer finished. I don't know if that was because of the failed transfer or a side effect of the work around. I didn't have a chance to test further. It didn't seem to cause problems.
     
  17. Feb 19, 2013 #77 of 212
    saramj

    saramj New Member

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    Feb 3, 2005
    New Jersey
    Morac
    Could you please explain in more detail how we find this file in Widows 8 and make the correction. I did find a CURL file however, it was not allowed to be opened in note pad and when I right clicked and clicked open a window flashed and that was it.
    I tried searching for the path you gave in your first post for Windows Vista and above but found nothing. I am using TiVo desktop 2.8.3
    Thanks
     
  18. Feb 19, 2013 #78 of 212
    howards

    howards Member

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    Oct 31, 2007
    Sad to say, the Tivo support people seem nearly uniformly less knowledgeable than the people on this forum. Don't believe a word they said about it being a Windoze update problem.

    But there is nothing difficult about the fix provided here. Make sure you have the latest version of Tivo Desktop, then modify the curl.conf file as indicated using Notepad. It's very easy - don't be intimidated.
     
  19. Feb 19, 2013 #79 of 212
    unitron

    unitron Active Member

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    Apr 28, 2006
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    And make sure that Notepad doesn't rename it curl.conf.txt

    Although TiVo should quit blaming Windows and tell the truth about it being their own screwup, I can't blame them for not wanting to tell customers to start monkeying around with files on their computers--too much potential for disaster.

    If you click on Adjust Date/Time, the worst that can happen is that you set the date/time on the computer to something other than what it actually is.

    Once you start editing files, especially if you're the kind of user who's liable to decide that if editing the text of that file in Notepad is good, using Word will be even better, who knows what could get screwed up.
     
  20. Feb 19, 2013 #80 of 212
    morac

    morac Cat God

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    TiVo's representatives on their help forums have now admitted to the bug and their official work around is to change the date. I'm assuming the phone support will get on the same page soon enough.

    What I don't understand is why it's taking them so to release some kind of patch for this. They could easily release a patch that simply adds the lines to the curl.conf file or, if they don't want to send a bogus sid cookie, patch curl.exe to ignore the expiration date and distribute that.

    The proper fix would be to fix the cookie on the TiVo DVRs and I expect they will for Premieres, but we all know that TiVo won't do that for Series 2 and Series 3 boxes, so patching the TiVo Desktop client is the only alternative.
     

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