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Stuck at Welcome, powering up screen

Discussion in 'TiVo Series3 HDTV DVRs' started by Austin Bike, Jul 28, 2014.

  1. Austin Bike

    Austin Bike New Member

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    Feb 9, 2003
    I have 4 tivos, and today the cable company showed up to give me a new premiere XL4. Sweet. But that meant shuffling the different units around. I move the HD from the bedroom into the office.

    When I plugged it in, I got the dreaded "powering up screen freeze."

    I happen to have a spare HD unit sitting in a closet (long story). It seems that the HD is usally the culprit and occasionally the power supply.

    I know that the service (lifetime) is tied to the motherboard, and the cable card is paired to it as well.

    I know I can replace the power supply to see if that is the issue (which I doubt, as it seems to be running ok).

    If I replace the hard drive with the one from the other unit, will it work or do I need to do some reformatting? I have a copy of instant cake but I cannot remember which model I bought it for.

    Thanks in advance.
     
  2. cannonz

    cannonz Active Member

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    Oct 22, 2011
    You would have to do clear and delete after installing drive.
     
  3. Austin Bike

    Austin Bike New Member

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    Feb 9, 2003
    That is fine, I don't care what is on the drive, I just don't have easy access to a PC for reformatting drives, I'm all notebooks now.
     
  4. unitron

    unitron Active Member

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    Apr 28, 2006
    semi-coastal NC
    When you say HD, do you mean a TCD652160 in both cases?
     
  5. Austin Bike

    Austin Bike New Member

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    Feb 9, 2003
    yes
     
  6. teasip

    teasip Member

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    Aug 24, 2002
    Get an external dock and connect that way. That's what I've used in the past.
     
  7. Austin Bike

    Austin Bike New Member

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    Feb 9, 2003
    Good point, I have one of those.
     
  8. unitron

    unitron Active Member

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    Apr 28, 2006
    semi-coastal NC
    I assume that's in answer to the question

    "When you say HD, do you mean a TCD652160 in both cases? "

    in which case don't be in a rush to assume the problem is not the power supply.

    They're perfectly capable of being sick without yet being dead, and that can mean all sorts of symptoms that at first glance seem to have a different cause (bad drive, bad tuner, and other stuff).


    Suggest you get the other 652 out of the closet and plug it in and see if it'll boot up and get to the point of complaining about being out of guide data.

    (You might want to not hook up anything to the telephone or ethernet or USB ports to keep it from phoning home)

    If it gets that far you've probably got a power supply in it that hasn't developed problems yet, and if you've got a #10 Torx bit and a #8 or #9 *(I can never remember which) you can swap power supplies in the sick 652 and see if that makes a difference in how it behaves.



    *There's one screw, a small dark one, that goes into the top of the AC input jack from the outside on the back panel that you can't remove with a #10 Torx.
     
  9. squint

    squint New Member

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    Jun 15, 2008
  10. Austin Bike

    Austin Bike New Member

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    Feb 9, 2003
    OK, depending on when I get a break from work today and whether I can fix the headset on my bike, I will try swapping the power supplies first.
     
  11. unitron

    unitron Active Member

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    Apr 28, 2006
    semi-coastal NC

    Like I say, check it in the TiVo it's in first before assuming it's still good.
     
  12. Austin Bike

    Austin Bike New Member

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    Feb 9, 2003
    Technically, it looks like a a bad hard drive. Luckily I took the advice on checking the power supply first, which included using a pair of pliers to extract the final torx on the back panel.

    When in doubt trust your gut. If the fan and the HD are spinning, it's better odds that the HD went south.

    Now, to walk through the new drive/cable card dilemma once this thing finishes booting.
     
  13. Austin Bike

    Austin Bike New Member

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    Feb 9, 2003
    FU.....DGE

    Boots with the new drive, did the guided install. Can see all of the channels, even HD, however cannot record.

    Error #51.

    Sounds like I need a fresh drive.

    Ugh.
     
  14. Austin Bike

    Austin Bike New Member

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    Feb 9, 2003
    trying the clear and restart everything menu command....
     
  15. kdmorse

    kdmorse Active Member

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    Jan 29, 2001
    Germantown, MD
    Clear and delete everything should fix up the Error #51. Basically, it's saying "WTF, this isn't my drive..."....

    (Technically, it's having a crypto related problem because the drive and MB no longer match. But it's the same idea)
     
  16. Austin Bike

    Austin Bike New Member

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    Feb 9, 2003
    Yes, all is good now, working fine, can see my other tivos and the drive is empty (which is fine.)

    The most annoying part is that when I received the error, the unit said call this number and give them error code #51. When I called they "had no information on that error code."

    Please. Instead they tried to push me to weaknees, even though I have 2 units sitting here. And they would not give me any kind of activation deal for me to drop the Tivo HD with lifetime and move to a Premiere that I have which is unauthorized and sitting on a shelf right now.

    Dear Tivo, don't treat us like children. I understand that you might not want us moving drives between units, but you invented the OS so you know what the error code is. Tell me that code is because you don't support swapping drives and that I need to do a CDE, don't say "hmmm, never heard of that before..."
     
  17. unitron

    unitron Active Member

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    Apr 28, 2006
    semi-coastal NC
    Error 51 is caused by putting in a drive with an image that came from a different TiVo of the same model because each TiVo has a unique TiVo Service Number (which is contained on a chip somewhere on the motherboard) and the drive is supposed to be "married" to that TSN.

    So when the TiVo boots up and compares the TSN on the drive to the TSN on the motherboard, it complains and you have to let it go through and erase any shows and/or settings and "marry" the new drive to the motherboard.
     
  18. cannonz

    cannonz Active Member

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    Oct 22, 2011
    In my response to you I almost said you will get error 51 till doing delete, guess I should have would have saved you some trouble.
     

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