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Stream won't stay on network

Discussion in 'TiVo Stream' started by weathertop, Sep 9, 2012.

  1. weathertop

    weathertop No worries

    Jan 24, 2003
    Short Hills, NJ
    My Stream won't stay on my wired and Fios-ed network and falls off after about 15 min of powering up. Anyone else having this problem?

    I've called Tivo and they also found that the MAC address on the bottom of my stream and on the packaging wasn't matching the MAC address on their servers. They had me assign a static IP address through my router, using the MAC address showing up on their servers in order to increase its reliability.

    I've tried this for a couple of days but it still seems to be having problems. I'm going to call Tivo back today for an exchange.

    This is kinda disappointing, but I'm thinking this is the price of early adoption (I was in the initial group of 600 streams released, with the rest of you guys).
  2. Quake97

    Quake97 New Member

    Apr 24, 2006
    Southeastern PA
    Bad hardware happens. Hopefully a replacement will fix your issue.

  3. weathertop

    weathertop No worries

    Jan 24, 2003
    Short Hills, NJ
    I find it interesting that that internal MAC address is different from the MAC printed on the unit.

    ...in addition to the fact that my Stream seems to be very unreliable.

    Any other experiences like this? Are others finding their Streams are always and solidly on their networks and working with their iPads?

    I'm not sure if I'm expecting too much for a $125 network appliance...
  4. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    Apr 17, 2000
    When the unit is first connected it has a different MAC address then what's printed on the unit. However after the update completes the MAC changes to the one printed on the unit. There is some speculation in the Coffee House as to why this happens, but several people have confirmed that the initial MAC address is the same across all Streams. Is yours showing up as... 00:13:74:00:5c:38? If so that's the initial MAC. It should change once the upgrade procedure occurs. If it didn't then the upgrade failed or the hardware is defective.

  5. miller890

    miller890 Member

    Feb 15, 2002
    The MAC address on the device and what is seen by the router will be the first check. Sounds like it is worth doing some testing before the 30 day period.

    Wonderful, another Love/Hate piece of technology. Just what need. I should have mine Wednesday.
  6. jfh3

    jfh3 New Member

    Apr 15, 2004
    Denver area
    I had a similar problem. You need to return the box for replacement.
  7. weathertop

    weathertop No worries

    Jan 24, 2003
    Short Hills, NJ
    Really appreciate the replies.

    I didn't know that the MAC address is supposed to switch after the initial firmware upgrade.

    Dan203: Yep, the MAC address you mentioned is the one that my Stream seems to be "stuck" on.

    And, my replacement stream is on its way!

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