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Stream "Precondition Failed" on Roamio Plus

Discussion in 'TiVo Roamio DVRs' started by NobleHeretic, Jan 1, 2014.

  1. Jan 11, 2014 #61 of 107
    NobleHeretic

    NobleHeretic New Member

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    Dec 29, 2004
    Pasadena, MD
    Giving that a try today. Not holding out alot of hope as I think the Netflix issue is related and that does not seem to even try and fails immediately on launch.

    By the way, I love KMTTG. Good job!
     
  2. Jan 11, 2014 #62 of 107
    CurtisG

    CurtisG Member

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    Sep 21, 2003
    Nortern...
    I verified that uPNP was already enabled on my router. Disabled or enabled, either configuration did not fix the issue
     
  3. Jan 11, 2014 #63 of 107
    moyekj

    moyekj Well-Known Member

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    Mission...
    Oh well. A real head scratcher this one. Usually these head scratchers end up being some odd back end configuration issue with your account. That's the worse kind of problem as CSRs don't have any exposure to that and can't help you.
     
  4. Jan 11, 2014 #64 of 107
    NobleHeretic

    NobleHeretic New Member

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    Dec 29, 2004
    Pasadena, MD
    Sooooo...todays activities.

    - Tried playing with uPnP. Nothing seemed to make a difference
    - Tried basically making my Verizon Router wide open all TCP/UDP ports any to any open. Yeah, didn't leave it that way for long but did force TiVO and Stream service connections
    - Tried an earlier suggestion and changed the name of the Roamio at TiVo Account/Device preferences (also unchecked all the boxes) waited, forced TiVo connection and service call. Made sure that the TiVo name changed in system info and the TTG changed from a,a,a,a to i,i,i,a (not sure if this last a is telling) I am assuming since the 4th "a" is new to the Roamio systems (not on my HD's) that this related to the Stream being active or inactive. Anyone know? Could this be indicative of the Stream not getting its state toggled?

    I think I am done. There were many restarts/reboots in all of this.

    What I NEED is some knowledgable engineer at TiVo to give me a call...HINT, HINT!
     
  5. Jan 11, 2014 #65 of 107
    CurtisG

    CurtisG Member

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    Sep 21, 2003
    Nortern...
    Same here... Someone from Tivo with a clue.. :eek:
     
  6. Jan 11, 2014 #66 of 107
    CurtisG

    CurtisG Member

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    Sep 21, 2003
    Nortern...
    Alright - one last try before I bring it back to BB

    On the phone, yet again, with TiVo support; trying to get this escalated.
     
  7. Jan 11, 2014 #67 of 107
    CurtisG

    CurtisG Member

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    Sep 21, 2003
    Nortern...
    Question to others with these issues - do you have any Macs on your network? How about TimeCapsules?

    My family has several Mac laptops and we have two TimeCapsules. Just wondering if any of the Mac protocols could be causing an issue (i.e. Bonjour)

    Just a shot in the dark
     
  8. Jan 11, 2014 #68 of 107
    kbmb

    kbmb Active Member

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    Jun 22, 2004
    NH
    Figured I'd chime in as someone in the doesn't have issues camp.....I'm running everything through a 4th gen Airport Extreme and have a Mac Pro and Macbook Air on the network.....no issues.

    -Kevin
     
  9. Jan 11, 2014 #69 of 107
    smbaker

    smbaker Well-Known Member

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    We do have one Mac. I have no idea if it has a TimeCapsule (I'd guess not).
     
  10. Jan 11, 2014 #70 of 107
    CurtisG

    CurtisG Member

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    Sep 21, 2003
    Nortern...
    Ok - just spent another hour with a TiVo support person. They were really trying to be helpful, but in the end were NOT able to resolve the issue.

    When I told her I had a 'Service Level: A' on my iPad screen, she had me do a series of forced connections to TiVo service, and also had me reboot the Roamio.

    In the end, she finally suggested that I return the box to Best Buy and get a new one.
     
  11. Jan 12, 2014 #71 of 107
    NobleHeretic

    NobleHeretic New Member

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    Dec 29, 2004
    Pasadena, MD
    I am afraid I am going to have to do the same thing as my window for return is ending. The part that sucks is we have already taken advantage of the expanded recording space and I have to transfer all the things on it to somewhere else. Grrr.
     
  12. Jan 12, 2014 #72 of 107
    smbaker

    smbaker Well-Known Member

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    Well that's lame...

    Did you ever hear back from anyone in the engineering department? or did you just go through the motions with support? As helpful as they can try to be, there's only so much that can be done without know what in the code casuses the status values to be printed.

    At least it will be a useful data point to know if a replacement unit works for you.
     
  13. Jan 12, 2014 #73 of 107
    CurtisG

    CurtisG Member

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    Sep 21, 2003
    Nortern...
    Is there a way of doing a bulk transfer of the recorded shows to another device?
     
  14. Jan 12, 2014 #74 of 107
    CurtisG

    CurtisG Member

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    Sep 21, 2003
    Nortern...
    No - never heard back from anyone in the engineering department. I asked several times for this to be escalated, but that went nowhere.

    Others on the forum have sent emails to TivoMargret but that channel has gone un-answered as well.
     
  15. Jan 12, 2014 #75 of 107
    smbaker

    smbaker Well-Known Member

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    For what it's worth, I also own a standalone stream, which I've had unplugged ever since the Roamio arrived. Today, I plugged it back in.

    1) The iPad APP is smart enough to recognize there are two streams and let me choose which one I want.

    2) The standalone stream works fine, and streams content from the Roamio.
     
  16. Jan 12, 2014 #76 of 107
    moyekj

    moyekj Well-Known Member

    11,140
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    Mission...
    That's a very interesting data point that eliminates any contention by TiVo that somehow your network setup is to blame. Since the Roamio Stream is same hardware and has same software as the standalone, this even more heavily suggests some kind of account back end configuration issue related to the Roamio. Replacing the Roamio could possibly fix the issue due to getting a renewed back end configuration to go along with new unit, but seems like overkill if that is indeed the only issue.
     
  17. Jan 12, 2014 #77 of 107
    JPnet

    JPnet New Member

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    Jan 5, 2014
    Excellent way to frustrate your customers, Tivo. Over at ExplorerForum.com, they have a few dedicated Ford representatives that will field calls for problems like this. This works very well and the customer feels taken care of.


    At this point, I would return before time runs out. Reactivate and see if it works. Nothing changed on my network and everything is working fine now.
     
  18. Jan 12, 2014 #78 of 107
    kbmb

    kbmb Active Member

    1,286
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    Jun 22, 2004
    NH
    If you have a computer I'd use kmttg:
    http://sourceforge.net/projects/kmttg/

    -Kevin
     
  19. Jan 12, 2014 #79 of 107
    smbaker

    smbaker Well-Known Member

    20,463
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    Well, yes and no... I've had the standalone stream since the pre-sale contest, so I set it up a long time ago, and the software has probably changed a lot during that time. Given that the Roamio's stream is failing during the setup phase and the standalone stream is already set up, it's not a direct apples-to-apples comparison.

    I tend to agree with you that it's probably an account database issue on Tivo's end, and we're all stuck in a holding pattern because apparently the proper procedure to escalate an issue to engineering doesn't exist (or isn't dealt with in a timely manner).

    I would also suspect those who return their Roamios are 'sovling' the problem simply by virtue of getting a fresh new database record for a new TSN.
     
  20. Jan 12, 2014 #80 of 107
    NobleHeretic

    NobleHeretic New Member

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    Dec 29, 2004
    Pasadena, MD
    I just used KMTTG to move all the files in the native TiVo format over to my NAS box. The NAS box has a DLNA server which makes moving things back a snap. The TiVo sees the server and everything comes back with all the metadata and all. GigE between the TiVo and the NAS means it did not take very long to move a hundred or so Gig of files. My Roamio is going back tomorrow. Now I am just fighting with moving the Season Passes as the TiVo site does not seem to see the 60 or so Season Passes on the Roamio (oh joy!) it did when I moved them from the HD Tivos to the Roamio.
     

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