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Stream "Precondition Failed" on Roamio Plus

Discussion in 'TiVo Roamio DVRs' started by NobleHeretic, Jan 1, 2014.

  1. Jan 6, 2014 #41 of 107
    JPnet

    JPnet New Member

    6
    0
    Jan 5, 2014
    I posted to CurtisG's original Tivo forum thread. Like a number of folks, I too, was having the exact same issues. I couldn't get past step one, PreconditionFailed, and no NetFlix. I also tried bypassing my HP 1410-16G "Green" switch as a troubleshooting step. Like others, nothing I did made a difference. I called Tivo, hoping that they would give me some insight, but only suggested that I return the unit as it was received as a Christmas gift.

    When I got home last night with the new Roamio, I plugged in the replacement unit (which had a lower serial number) and activated the unit. I did a quick Tivo connection, power cycled the box, and much to my surprise, the streaming setup worked perfectly! NOTHING in my network has changed from the last / original Roamio Plus from a few days ago. The million dollar question is, "Was it hardware or did the backend provisioning work better with this activation?"

    John
     
  2. Jan 7, 2014 #42 of 107
    NobleHeretic

    NobleHeretic New Member

    37
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    Dec 29, 2004
    Pasadena, MD
    Damn you John for making it work with a replacement! ;) We have one person who has tried the replacement and NOT succeeded and one who has tried replacement and succeeded. I just hate that kind of maybe it does/maybe it doesn't troubleshooting success. Worst part is replacing my unit is the solution I really don't want to do. I have already shifted my TiVo life around with transferred content and season passes! Not to mention the fun of getting my CC's properly paired for copy protected content one more time. Although, I think I have that part down to an art now.

    And congratulations on having a properly functioning Roamio!
     
  3. Jan 7, 2014 #43 of 107
    CuriousMark

    CuriousMark Forum Denizen

    2,606
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    Jan 13, 2005
    SoCal
    Here is a thought for teasing out if it might be a back end provisioning issue. This is something we used to do with Series 3 units when their certificates got out of synch and network related stuff wouldn't work on them.

    1. Go to the TiVo website, Change the name and disable all network related services for the TiVo DVR.
    2. Wait about 3 hours for the website changes to filter out to the TiVo Server farm
    3. Force a connection from the TiVo DVR to download the changes
    4. Once the service connection is complete verify that the name is new and that TiVo ToGo = i,i,i. I think Roamios might have four 'i"s now. So check whatever makes sense to show that anything Network related is now turned off.
    5. If the changes didn't take, wait a while longer and force another connection. Once the changes are confirmed to be on the TiVo DVR continue to the next step.
    6. Go to the TiVo website, enable all network related features for the subject DVR.
    7. Again wait however long you needed to the first time to allow the website settings to filter out to the server farm
    8. Force a connection from your TiVo to download the changes
    9. After the connection is complete verify that the TiVo has the new name, TiVoToGo is a,a,a or whatever the Roamio "a" count is, and that all the network features that were disabled are now back on.
    10. Restart the DVR
    11. Try what was broken and see if it starts working now. This may involve setting the iOS app from scratch at this point.

    You may need to do something similar with the stream if it is listed separately on the website. You can do both at the same time if that is the case. When all is done you may also need to force one extra connection for each device so that they can download the new certificates generated for the the TiVo that was "two-stepped" per the above sequence.

    I have no idea if this two step dance will work, but given you have tried everything else and there is a question about how things are set up on the TiVo service end of things, it is worth a try by someone to see if it helps or is a waste of "a lot of" time.
     
  4. Jan 7, 2014 #44 of 107
    NobleHeretic

    NobleHeretic New Member

    37
    0
    Dec 29, 2004
    Pasadena, MD
    Mark,

    Thanks for the input. I have basically done this, although not with the name change and the verifying i,i,i,i and a,a,a,a step. It is worth a shot, will try it this evening. I have been gathering ANY information that I think is useful and passing it on to TiVo. It is nice there is now a "researching" ticket open with Tech Support. It gives me a bit more faith that maybe someone who can use this information is working on it. I know, always the optimist.
     
  5. Jan 7, 2014 #45 of 107
    NobleHeretic

    NobleHeretic New Member

    37
    0
    Dec 29, 2004
    Pasadena, MD
    The plot thickens! [BEWARE: UberGeekiness kicking in]

    I have been having some back and forth with TiVO TS on clearing up any routing issues. So, using nmap I ran a port scan for TCP and UDP ports between 37 and 31339 (the bottom and top of the range of potentially necessary TiVo ports) across my LAN from a laptop over the wireless connection (what iOS devices would use) to the GigE connected TiVo on both the IP for the internal Stream and the Roamio. Here is what that returned:

    Stream IP Address
    PORT STATUS SERVICE
    80/tcp open http
    443/tcp open ssl/https
    2190/tcp open tcpwrapped
    2191/tcp open tvbus
    5223/tcp closed hpvirtgrp

    Roamio IP Address
    PORT STATUS SERVICE
    80/tcp open http
    443/tcp open ssl/http
    1390/tcp open iclpv-sc
    1393/tcp open ssl/iclpv-nls
    1400/tcp open cadkey-tablet
    1410/tcp open hiq
    1413/tcp open ssl/innosys-acl
    2190/tcp open tcpwrapped
    2191/tcp open tvbus
    8430/tcp open unknown
    9080/tcp closed glrpc
    31339/tcp open unknown

    I did some research on 5223 and 9080. It seems both are used by Apple with 5223 identified for "Apple Push Notification Service" and 9080 for "Quicktime Streaming Server". Now the fact that they were closed to incoming traffic may not be significant as they may require an outbound request to open or may be only for outbound traffic, but interesting anyhow.

    I sent this information on to TS and they wrote back and said please open these closed ports. I replied these are closed ports on YOUR device not mine. I should have said, sure just give me the keys to the Roamio and I will gladly take care of that for you! :)
     
  6. Jan 7, 2014 #46 of 107
    CurtisG

    CurtisG Member

    50
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    Sep 21, 2003
    Reston, VA
    Noble - you're right - UberGeek indeed. But thanks for all your work on trying to get to the bottom of this.

    I'm still dead in the water as far as streaming to my mobile devices
     
  7. Jan 7, 2014 #47 of 107
    10YearCustwi

    10YearCustwi New Member

    1
    0
    Jan 7, 2014
    I am having the same issue. New Romio plus, mini and iPad air. Everything but streaming is working. Same service level A and precondition fail message. Spent 6 hours with support over last four days with no progress. Today they indicated that has been escalated to engineering group. Hopefully someone will get this sorted ASAP.

    Appreciate any updates
     
  8. Jan 7, 2014 #48 of 107
    CurtisG

    CurtisG Member

    50
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    Sep 21, 2003
    Reston, VA
    Thanks 10Year!

    Everyone else having this issue, please make sure to contact TiVo Support. Nothing else but sheer number of open tickets and many complaints seem to get them to move on addressing this issue.
     
  9. Jan 7, 2014 #49 of 107
    NobleHeretic

    NobleHeretic New Member

    37
    0
    Dec 29, 2004
    Pasadena, MD
    Hi all,

    I just received a new ticket with the official word "Elevated to Level 2". I actually have 2 separate tickets open at the moment. One that I can only imagine was opened by direct request of Margaret Schmidt and another that was an escalation of Level 1 TS that failed to find a solution despite my best effort to feed them continuous and potentially critical information. When this is resolved I will write a full summary of the experience. It has been both frustrating and entertaining. I give them an A for effort and a somewhat reduced grade for knowing when to escalate. :) I have been relentless in my pursuit of a solution and vow to not wain until it is figured out.

    Stay tuned.
     
  10. Jan 8, 2014 #50 of 107
    JPnet

    JPnet New Member

    6
    0
    Jan 5, 2014
    Not sure I am out of the woods yet. While the streaming setup completes successfully, I am only able to stream on my network, not Out-Of-Home. :( This could be me (I am a complete noob when it comes to Tivo as this is my first ever box) and I just need to learn the system better and read more of the posts here.

    John
     
  11. Jan 8, 2014 #51 of 107
    bradleys

    bradleys It'll be fine....

    3,687
    4
    Oct 31, 2007
    Just remember that streaming only currently works on a WiFi network. It does not work using a cellular connection. Other then that, streaming functionality is identical IH and OOH.
     
  12. Jan 8, 2014 #52 of 107
    JPnet

    JPnet New Member

    6
    0
    Jan 5, 2014
    Thanks for the reply. I am on WiFi (too cheap to pay for cellular on my iPad). When I launch the app OOH, it asks me to login with my Tivo acct and password (which I did). On "My Shows" I click on something that was recorded, it attempts to setup the stream and returns an error "Problem with streaming device" "There was a problem connecting to your streaming device." I am going to try a service call and reboot from the app when I am home later.

    I'll continue to poke around here and see what I can find.

    John
     
  13. Jan 8, 2014 #53 of 107
    kbmb

    kbmb Active Member

    1,290
    14
    Jun 22, 2004
    NH
    Just to chime in......I've never had the problem during setup. In fact, when Tivo released the OOH streaming, I was able to setup fine, and stream OOH with no problems.

    However, it doesn't work for me today. Note that I never use it, so I haven't tested since it first launched.

    I have a Roamio Plus and a Basic both connected via Ethernet. Airport Extreme (4th gen).

    Just now I connected my iPad to my iPhone's Hotspot to trick it into having a wireless connection (that's how I tested before).

    Sure enough....I get the same thing as you John......"Problem with streaming device"

    So I don't think it's you or your network....I think it's Tivo.

    BTW.....streaming in house is fine.

    -Kevin
     
  14. Jan 8, 2014 #54 of 107
    JPnet

    JPnet New Member

    6
    0
    Jan 5, 2014
    Kevin,

    I tried the OOH stream before I left work and it worked!

    This is my first ever Tivo device and I have to ask, are they always this buggy? In all honesty, this is NOT what I was expecting. I have heard nothing but positive about Tivo devices and want to go all in with their technology. But with this entire experience and all the inconsistencies, I am not sure if this is the best move.

    I certainly hope the folks that are having problems with this get it fixed soon.

    Good luck, folks.

    John
     
  15. Jan 8, 2014 #55 of 107
    kbmb

    kbmb Active Member

    1,290
    14
    Jun 22, 2004
    NH
    That's great that it worked. While Tivo's are not new....the OOH streaming is brand new tech for Tivo. I'm guessing that they will continue to refine their process and get things working more consistently in the future.

    -Kevin
     
  16. Jan 9, 2014 #56 of 107
    moyekj

    moyekj Well-Known Member

    11,148
    33
    Jan 23, 2006
    Mission...
    According to this post, your router uPNP needs to be enabled for TiVo Stream to work properly. Kind of head scratcher if that's indeed the case since TiVo is going through a proxy currently I thought so as to avoid needing uPNP or manual port forwarding... In any case, for those in this thread having trouble I guess that's something else to check - if uPNP is enabled in your router settings.

    Also, I get the impression that many having trouble are with FIOS which perhaps is a common factor here.
     
  17. Jan 9, 2014 #57 of 107
    kbmb

    kbmb Active Member

    1,290
    14
    Jun 22, 2004
    NH
    Tonight my OOH streaming was working fine again.....no changes on my network.

    -Kevin
     
  18. Jan 10, 2014 #58 of 107
    smbaker

    smbaker Well-Known Member

    20,486
    83
    May 24, 2003
    The launch of the Premiere was a disaster and took six months to a year to get straightened out. One would have hope they learned a few things.

    Oh, and it appears I seem to be suffering from the 'precondition failed' bug too.

    I wonder if I can just plug my old stream back in and use that instead of the Roamio's stream?
     
  19. Jan 11, 2014 #59 of 107
    NobleHeretic

    NobleHeretic New Member

    37
    0
    Dec 29, 2004
    Pasadena, MD
    Well, my escalated and perhaps Margret inspired TS tickets have failed to contact me or even reply to my messages in the tickets this entire week! Amazing fail at TiVo tech Support. I really cannot believe the complete lack of customer service.

    Complete tease just when you think you are getting somewhere. I now have to make the choice on my own of whether to return my Roamio and try again with a fresh one, thereby negating all the back and forth and testing I have done with the level of TS that could not hope to learn anything from it. The clock is ticking down to a few days left for Best Buy to honor a return. I obviously have no faith, at this point, that TiVo will do right by me and if it is determined to be a hardware issue, offer me a replacement unit.

    Boy would I love to release a long string of expletives in their direction!
     
  20. Jan 11, 2014 #60 of 107
    moyekj

    moyekj Well-Known Member

    11,148
    33
    Jan 23, 2006
    Mission...
    NobleHeretic, did you look into uPNP setting on your router? As I posted above one user claimed it fixed his problem after enabling uPNP.
     

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