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Stream "Precondition Failed" on Roamio Plus

Discussion in 'TiVo Roamio DVRs' started by NobleHeretic, Jan 1, 2014.

  1. Jan 3, 2014 #21 of 107
    moyekj

    moyekj Well-Known Member

    11,143
    31
    Jan 23, 2006
    Mission...
    Unfortunately, I don't believe you'll be able to actually change any of those settings since I think the Stream has to be in test/develop mode, but you can certainly try. If by some miracle you can actually change settings then I would try turning off Secure HLS.
     
  2. Jan 4, 2014 #22 of 107
    CurtisG

    CurtisG Member

    49
    0
    Sep 21, 2003
    Reston, VA
    I am starting to believe this is a bad hardware batch.

    My serial number is: 84800019035F3C8 with a build date of 22-November-2913 bought from Best Buy in mid-December

    I think I'm going to return this unit

    Just sadly disappointed with the lack of help from TiVo Support. Really disappointed.

    --curtis

    Quote:
     
  3. Jan 4, 2014 #23 of 107
    CurtisG

    CurtisG Member

    49
    0
    Sep 21, 2003
    Reston, VA
    I am starting to believe this is a bad hardware batch.

    My serial number is: 84800019035F3C8 with a build date of 22-November-2913 bought from Best Buy in mid-December

    I think I'm going to return this unit

    Just sadly disappointed with the lack of help from TiVo Support. Really disappointed.

    --curtis

     
  4. Jan 4, 2014 #24 of 107
    NCC2893

    NCC2893 New Member

    24
    0
    Mar 4, 2007
    New York
    I have a similar issue. Roamio Plus connected via coax to Fios Actiontec Router. In home streaming works perfectly. I cannot get out of home streaming to set up on an iPad Air or iPhone 5S.

    I turned off IGMP on my router, as recommended in some other threads.

    When connected on my home network the streaming state is "ready" in the full system information screen in the app. When I try to set up streaming outside of my home network, I get the attached error. (Interestingly, only the TSN and name show up in the system information screen. Everything else is "unknown."

    Any ideas?
     

    Attached Files:

  5. Jan 4, 2014 #25 of 107
    moyekj

    moyekj Well-Known Member

    11,143
    31
    Jan 23, 2006
    Mission...
    That's a different issue than being discussed in this thread. You have to make sure you go through Stream setup while on your home network and enable OOH option before OOH streaming will work.
     
  6. Jan 4, 2014 #26 of 107
    NCC2893

    NCC2893 New Member

    24
    0
    Mar 4, 2007
    New York
    Apologies if it appeared that I was trying to hijack this thread. I'll repost elsewhere.

    I did, however, complete the setup on my home network, so that is not the issue. (I don't believe the setup screen as I described appears until after the in home setup has been completed.)
     
  7. Jan 4, 2014 #27 of 107
    NobleHeretic

    NobleHeretic New Member

    37
    0
    Dec 29, 2004
    Pasadena, MD
    So I tried emailing TiVo support with a laundry list of the things that had been attempted and they came back with try Static IP addresses on your Roamio AND internal Stream. Well lo and behold there is no way I can find to set a Static IP address on the internal Stream. So I did all this:

    • - Set a Static IP on the Roamio
    • - Rebooted the Roamio (still DHCP on the Stream)
    • - Re-started the Stream device via http://<STREAM IP>:49152/sysinfo (still DHCP on the Stream)
    • - Configured the Verizon Router (Actiontec MI424-WR Rev. D,F/W Version: 4.0.16.1.56.0.10.14.4) to not intervene in any connection between the WAN and the specific Static IP of the Roamio and the Dynamically assigned IP of the Stream (all ports and protocols)
    • - Forced a successful TiVo service connection on the Roamio
    • - Forced a "make a service call" on the Stream via the iOS application
    • - Power down re-boot of the TiVo Roamio
    • - NO CHANGES
    • - Put the Stream device IP in a DMZ on the router and repeated the above steps
    • - NO CHANGE
    • - Plugged the TiVO into an Airport Extreme router in Bridge Mode to the Verizon Router that has the DHCP server enabled and is the connection to the Verizon FIOs service
    • - Created a separate WiFi network on the Airport Extreme Router so any connection between the iOS devices linked to that WiFi network had a direct connection through that router to the Wired Ethernet port on the TiVo (The Airport Extreme was not doing ANY kind of firewalling whatsoever)

    Then returned them an email with the above and the following questions:

    • - What is causing the Precondition Failed status?
    • - Why is the Service Level on the Stream "A"?
    • - Why is the Secure HLS Data "Not Available"?
    • - Why is the Streaming Service "Disabled"?
    • - Why is it that all the other people who are experiencing this issue are also experiencing the NetFlix "Application Temporarily Unavailable (V301)" error as soon as they attempt to launch the NetFlix App?

    I also sent an email directly to Margret Schmidt asking for someone (preferably an engineer) to give me a call so I could collaboratively troubleshoot this issue.

    Ain't we got FUN!
     
  8. Jan 4, 2014 #28 of 107
    CurtisG

    CurtisG Member

    49
    0
    Sep 21, 2003
    Reston, VA
    I tried the STATIC IP address thing myself a few days ago - didn't do anything to fix this issue

     
  9. Jan 4, 2014 #29 of 107
    CurtisG

    CurtisG Member

    49
    0
    Sep 21, 2003
    Reston, VA
    Are there are internal diagnostic or other tests that one can run to check on the internal STREAM's condition?
     
  10. Jan 5, 2014 #30 of 107
    NobleHeretic

    NobleHeretic New Member

    37
    0
    Dec 29, 2004
    Pasadena, MD
  11. Jan 5, 2014 #31 of 107
    moyekj

    moyekj Well-Known Member

    11,143
    31
    Jan 23, 2006
    Mission...
    Sounds to me then like TiVo thinks the iOS client side doesn't support encrypted HLS for some reason... The theory about back-end setting may still be the case, but if user replaced Roamio/Stream and still has the problem then that is less likely.
     
  12. Jan 5, 2014 #32 of 107
    mrizzo80

    mrizzo80 Active Member

    1,287
    14
    Apr 16, 2012
    Your sig indicates you have S3 units too. Can you transfer shows between your S3 units and your Roamio?

    You may need to check 1 or both of the boxes on this screen for your Roamio... though I have no idea whether or not these checkboxes factor into streaming to iOS clients though:

    https://tivo.com/tivo-mma/dvrpref.do

    I think you are wasting your time troubleshooting this. I'd get on the phone with TiVo and ask them what does "Service Level: A" indicate in the Roamio's System Info screen. If they can't answer that then ask to speak to a supervisor who can figure that out.

    Sounds like the box is in a state that doesn't allow value-added services (iOS streaming/Netflix/etc).
     
  13. Jan 5, 2014 #33 of 107
    NobleHeretic

    NobleHeretic New Member

    37
    0
    Dec 29, 2004
    Pasadena, MD
    mrrizzo80,

    I can transfer (bi-diectionally), but not stream content between the TiVo HD boxes and the Roamio. Streaming in not supported except with Premiere and Elite series.

    The DVR preferences have been checked and unchecked and the Roamio box has been forced to connect to the Tivo service in both states. This does not seem to toggle an activation state on the internal Stream.

    I am still holding to the theory that something in the back-end of the TiVo system is not indicating to the internal Stream device that it is authorized to stream content.

    And FYI, all of us have been on the phone MANY times with TiVo and reported the issue and asked why it is in Service Level A. Still no joy!
     
  14. Jan 6, 2014 #34 of 107
    mburnno

    mburnno New Member

    133
    0
    Oct 1, 2003
    I tend to agree with you on the back end for streaming. Something is differently with the Roamio's in how they talk on the back end compared to the past Tivo's. I have experienced too many problems from day one compared to the past Tivo's I have owned. I have heard that the new Roamio's are more sensitive then the past hardware was, but why? What makes the new Tivo's that much different then the previous generation?
     
  15. Jan 6, 2014 #35 of 107
    kbmb

    kbmb Active Member

    1,287
    13
    Jun 22, 2004
    NH
    It seems clear that no one is going to get support from Tivo support on this issue (not really a surprise).

    Has anyone tried emailing Margret at Tivo?

    -Kevin
     
  16. Jan 6, 2014 #36 of 107
    NobleHeretic

    NobleHeretic New Member

    37
    0
    Dec 29, 2004
    Pasadena, MD
    I have attempted to get Margret's attention in the following ways:

    PM'd her account here on TCF
    Tweeted her links to this forum and the official tivo forum
    Emailed her directly

    That having been said, I am giving her the benefit of the doubt, because she may be on holidays through last week. She has not tweeted since dec 27. Holding out hope she will reply soon.

    Still constantly updating my open ticket with TS on any relevant information that comes along, but haven't heard from them since Friday.
     
  17. Jan 6, 2014 #37 of 107
    NobleHeretic

    NobleHeretic New Member

    37
    0
    Dec 29, 2004
    Pasadena, MD
    I have just received a rather cryptic message in My Support at TiVo, but it seems at least promising. It just has the title "ERT - PR - <MY Name>" and has a status of "Researching" with a new Ticket Number. It is also interesting that the <My Name> in the ticket is actually My Name and not my wife's name who the account is under. So maybe this has come through another channel, perhaps my email to Margret?

    We shall see!
     
  18. Jan 6, 2014 #38 of 107
    Aero 1

    Aero 1 Member

    553
    0
    Aug 8, 2007
    Disable IGMP proxy on your fios router. Verizon hid the menu but you can access it with this link:

    192.168.1.1/index.cgi?active_page=6059

    try it, i bet (hopefully) it works. that fixed a lot of my streaming issues.
     
  19. Jan 6, 2014 #39 of 107
    NobleHeretic

    NobleHeretic New Member

    37
    0
    Dec 29, 2004
    Pasadena, MD
    Aero 1,

    I actually saw a previous thread with that suggestion and managed to find the checkbox for IGMP and unchecked it. It did not have any effect on this issue. Same held true for Curtis.

    Thanks for the idea.
     
  20. Jan 6, 2014 #40 of 107
    CurtisG

    CurtisG Member

    49
    0
    Sep 21, 2003
    Reston, VA
    Correct - I disabled IGMP on my router and it did not make a difference.
    I have since renabled it.
     

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