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Stream "Precondition Failed" on Roamio Plus

Discussion in 'TiVo Roamio DVRs' started by NobleHeretic, Jan 1, 2014.

  1. Jan 1, 2014 #1 of 107
    NobleHeretic

    NobleHeretic New Member

    37
    0
    Dec 29, 2004
    Pasadena, MD
    I have a new Roamio Plus and am having some issues with getting the Stream device in the Roamio to fire up properly. When I try and set-up my iOS devices it detects the Roamio Stream on the network and gives me the options to Set-up In Home and OOH streaming but fails on Step 1 or when it hits Step 2 (hard to tell). When I go into System Information either on the app or directly to http://<Stream IP>:49152/sysinfo, it show "Precondition Failed" under Streaming State. Further under the Service tab it shows Service Level A and Service Streaming Disabled.

    I have done ALL of the following things in a myriad of orders:

    • Make Service Call
    • Restart Streaming Device
    • Reboot Tivo
    • Reboot ANY/ALL Network Devices
    • Force a TiVo Service Call
    • Uninstall/Re-Install the iOS client (on multiple devices)
    • Simplify my home network to just the Roamio and my Verizon Router
    • Try installing just in Home
    • Try authorizing with the MAK and/or TiVo Account info

    When I call TiVo Tech Support it is always back to could you Force a Service Call, reboot your TiVo, reboot your router... I can't even get them to listen to the errors I am seeing, just take me down the script! Frustrated beyond belief!

    Anyone?

    Thanks
     
  2. Jan 2, 2014 #2 of 107
    CurtisG

    CurtisG Member

    50
    0
    Sep 21, 2003
    Reston, VA
  3. Jan 2, 2014 #3 of 107
    kbmb

    kbmb Active Member

    1,291
    15
    Jun 22, 2004
    NH
    I'd send a tweet to @tivodesign and see if Margret can assist. Sounds like maybe a Tivo side config error or maybe bad hardware? Has it ever worked?

    -Kevin
     
  4. Jan 2, 2014 #4 of 107
    mrizzo80

    mrizzo80 Active Member

    1,290
    16
    Apr 16, 2012
    Do you have Service Level: A in your TiVo System Info screen like the other poster? There are sporadic reports of this (going back years) causing plenty of problems if you google for it... I didn't see any obvious solutions though. Seems like CSR's should know how to handle Service Level issues - or at least know who to refer it to for resolution.
     
  5. Jan 2, 2014 #5 of 107
    CurtisG

    CurtisG Member

    50
    0
    Sep 21, 2003
    Reston, VA
    It's a brand new unit which I got for Christmas.
    Build date of 22-November-2913

    So no, it's never worked
     
  6. Jan 2, 2014 #6 of 107
    CurtisG

    CurtisG Member

    50
    0
    Sep 21, 2003
    Reston, VA
    No, I get a 'Precondition Failed' error
     

    Attached Files:

  7. Jan 2, 2014 #7 of 107
    kbmb

    kbmb Active Member

    1,291
    15
    Jun 22, 2004
    NH
    I think you need to click on Full System Information and then on that click on the Service button.

    -Kevin
     
  8. Jan 2, 2014 #8 of 107
    CurtisG

    CurtisG Member

    50
    0
    Sep 21, 2003
    Reston, VA
    Kevin - Yes, I do get the "Service Level: A" message there
     

    Attached Files:

  9. Jan 2, 2014 #9 of 107
    moyekj

    moyekj Well-Known Member

    11,148
    33
    Jan 23, 2006
    Mission...
    Looks to me like the problem is "Secure HLS Data=Not Available" from that screenshot. What iOS version (and device) are you trying to run this on?
     
  10. Jan 2, 2014 #10 of 107
    jrtroo

    jrtroo User

    4,063
    6
    Feb 4, 2008
    How new is your box? Sometimes it takes a day or two for all of the dots to be connected through the various systems for the transfers to work correctly.

    Some have reported that a few reboots/connections to Tivo can accelerate that process. Thus, the scripts for the CSRs have merit. However, others have just taken a day or two, especially over weekends.
     
  11. Jan 2, 2014 #11 of 107
    CurtisG

    CurtisG Member

    50
    0
    Sep 21, 2003
    Reston, VA
    IOS 7.0.4 on iPad Air running latest version of TiVo app
    Same errors gotten when tried on an iPad 2 and iPad 3
     
  12. Jan 2, 2014 #12 of 107
    moyekj

    moyekj Well-Known Member

    11,148
    33
    Jan 23, 2006
    Mission...
    And this is using built in Stream for a Roamio Plus right? How is the Roamio connected to your network?
     
  13. Jan 2, 2014 #13 of 107
    CurtisG

    CurtisG Member

    50
    0
    Sep 21, 2003
    Reston, VA
    Yes - built-in Stream in a Roamio Plus unit

    Roamio is connected via MoCa to Verizion FIOS Actiontec router
     
  14. Jan 2, 2014 #14 of 107
    moyekj

    moyekj Well-Known Member

    11,148
    33
    Jan 23, 2006
    Mission...
    Sounds OK - wireless would have been a red flag. It's a long shot, but if possible perhaps run a long ethernet cable if you have one from Roamio to your router just to see if that makes any difference. i.e. Take MoCA out of equation temporarily just to be sure. It's unlikely to be the problem but worth a shot...

    I have a similar setup with a Stream built into Roamio Pro, latest iOS and iPad Air and I'm connecting my Roamio directly to Gigabit router on my LAN.
     
  15. Jan 2, 2014 #15 of 107
    CurtisG

    CurtisG Member

    50
    0
    Sep 21, 2003
    Reston, VA
    Tried the hardwired ethernet connection, and that didn't fix things.
    TiVo Customer Support suggested I tried a static IP (instead of the DHCP Dynamic addresses current set-up), but that didn't fix it either.

    Also rebooted the whole network, TiVo boxes, etc.. too to no avail.
     
  16. Jan 2, 2014 #16 of 107
    CurtisG

    CurtisG Member

    50
    0
    Sep 21, 2003
    Reston, VA
    What are possible causes for the "Secure HLS Data=Not Available" condition?
    Did several searches but didn't really find anything about this
     
  17. Jan 2, 2014 #17 of 107
    NobleHeretic

    NobleHeretic New Member

    37
    0
    Dec 29, 2004
    Pasadena, MD
    All the same issues as CurtisG. One other issue we have in common is the Netflix App when launched reports "App Temporarily Unavailable" Error Code (V301). Attached is a screen shot showing the same Service Level issue and Secure HLS Data error. I believe after quite a bit of back and forth with Curtis that no amount of forcing connections and rebooting of the TiVo has any effect on the issue of the Stream Device not understanding that it should be activated. My device has been up and online through a wired Ethernet connection since 12/26.
     

    Attached Files:

  18. Jan 2, 2014 #18 of 107
    NobleHeretic

    NobleHeretic New Member

    37
    0
    Dec 29, 2004
    Pasadena, MD
    I just dropped a PM to Margret on this forum giving her a link to this thread and the similar one in the official TiVo Forums.
     
  19. Jan 3, 2014 #19 of 107
    moyekj

    moyekj Well-Known Member

    11,148
    33
    Jan 23, 2006
    Mission...
    The Netflix not launching issue is an account specific back-end issue, so perhaps the Stream also has back-end account setting that is messed up. These back-end issues have been the cause of numerous strange problems, for example not being able to get Minis activated/paired. I wish TiVo was more transparent about the back-end settings and gave us a way to view them. Problem is getting hold of a competent CSR that knows about back-end settings and how to check them.

    The Stream web page at times displays extra things (almost like a debug mode) depending on browser you use, and I could swear at some point I saw different debug type options on 1 page like disabling HLS. So I think there are some back end settings related to HLS which maybe have to be set for things to work.

    EDIT: Using Internet Explorer and entering http://<stream ip>:49152/sysinfo for me gives an "Advanced" button which when you click on it shows HLS related booleans such as "Encrypted HLS", "Rotate HLS Keys", "Secure HLS", "Secure HLS Developer Override"
    (With Firefox I don't see the Advanced Page, so it's probably a TiVo javascript bug not working right with IE).
    So there are certainly several settings related to HLS. Don't know if any of this helps...
     
  20. Jan 3, 2014 #20 of 107
    NobleHeretic

    NobleHeretic New Member

    37
    0
    Dec 29, 2004
    Pasadena, MD
    Moyekj,

    I am a mac guy so no option for IE, but I did try Safari, Chrome, Opera and Firefox. With Opera I was able to get to the Advanced tab as the Javascript broke on load and the dialogue Opera popped up let me catch it before the advance option disappeared. Attached is a screenshot of the current state of the Advanced tab. I have not tried tweaking anything yet, but will be playing with it today.
     

    Attached Files:

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