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Strange 1x fast forward issue since 9.4 update

Discussion in 'TiVo Series3 HDTV DVRs' started by vittoria, Aug 2, 2008.

  1. rocketscientist

    rocketscientist New Member

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    Oct 11, 2011
    Follow-up on this topic after talking with TIVO support today. Like everyone else who tried to call TIVO on this issue, the first person I talked with had no knowledge of this problem. I insisted on talking with a supervisor, and a different person was placed on the phone and he was immediately aware of this problem and offered a explanation. He said that this problem is caused by variations in the digital stream and encoding that for some signals prevents from working properly the normal algorithm that the software uses to provide the first FF speed (which is supposed to be 2X speed). He said TIVO has been aware of this for a very long time, and they have tried several software mods to correct it but they have not eliminated the problem. He said they still continue to work this issue, but have no timetable for a possible fix. I commented to him that there are many others with this problem, and he indicated that of the total TIVO population of customers out there only a small fraction actually experience this problem, as some users apparently don't have the issue. He said that such things as cable company encoding differences, signal strength, line length to hubs, etc all play into the problem. His explanation as to why there is nothing on the TIVO website about this is because "it is not TIVO policy to post bugs in the FAQ section", and that a relatively small portion of their customer base have the issue. For me that reason is misguided to say the least.

    I strongly suggested him that it would be much better for TIVO to post something about this so that those customers who ARE having the problem would at least understand why it is happening, and might be somewhat satisfied to know that TIVO recognizes the problem and might continue to work to correct it. I made him aware that it is MUCH WORSE to try to pretend the problem doesn't exist and instead better post what they know.

    My suggestion to others is to call TIVO and ask for a ticket to be opened on this issue for them to be submitted to "level 2". That way maybe if there is enough documentation in their system they will make a renewed attempt at correcting the issue.

    A comment was made by the supervisor that he thought the Premier machines did not have this problem. I let him know that according to at least one post in this thread they do. Of course now that I think about it, if TIVO thinks Premier machines work fine, why haven't they taken that knowledge to help them make changes to Series 3 to correct it on those machines as well....?
     
  2. dwit

    dwit Active Member

    1,660
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    May 4, 2004
    Atlanta, GA
    Never in 6 years have I noticed this issue in 3 Series 2 units(2 still in use), and 4 years with the Tivo HD, still running (almost)perfectly.
     
  3. rocketscientist

    rocketscientist New Member

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    Oct 11, 2011
    Consider yourself lucky. I have only had a TIVO HD for three weeks (it was new when I activated it however) and have the problem on several channels. It apparently depends on many factors. I wish I was one of the lucky ones, as I really liked using the first FF speed to help quickly watch a recorded NFL game.
     
  4. TerpBE

    TerpBE Go Terps!

    682
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    Jan 23, 2003
    Philly 'burbs
    The 30 second skip button works very well for quickly getting through football games. As soon as one play ends, hit "->|" and you should be almost up to the next snap.

    If they're calling plays quickly and you're skipping past the play, hit the replay button before you hit the 30 second skip, so you're actually skipping ahead 22 seconds (8 back, 30 forward).
     
  5. astrohip

    astrohip Well-Known Member TCF Club

    10,064
    40
    Jan 6, 2003
    Houston &...
    It really is channel dependent. In Houston, the CBS affiliate has the 1X problem. Almost no difference between regular and 1X. And this is true whether I'm watching via Comcast or antenna (I have both).

    But ABC & NBC, and every other cable channel, all work properly. 1X is about three times the speed. I love it for news programs--captions still roll at 1X, so you can speed thru the news and still follow it.

    It's a shame that about half of what I record from OTA is on CBS.:(
     
  6. rickcatron@sbcgl

    rickcatron@sbcgl New Member

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    Jan 20, 2009
    By the way, something I haven't seen mentioned about the 1xFF problem is that it only affects forward, not reverse 1xFF (or is it called 1xFR for fast reverse?). But to be honest, reverse 1xFF is affected in how choppy it appears, but at lease it does 1xFF. My guess is that whenever TiVo pulls its head out of the sand to address this issue, channels affected will get this same choppy look when doing 1xFF forward. Choppy is better than nothing...
     
  7. Jan 9, 2012 #147 of 150
    alorstar

    alorstar New Member

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    Jan 9, 2012
    I hate the new change to the fast forward. The 4th time the FF was pressed backed up the program just enough to not miss any of the show. Tech support said that many complaints are pouring in. If enough Tivo owners complain, there is a chance they will go back to the way the fast forward used to be. EVERYONE NEEDS TO CALL AND COMPLAIN! Ask the Tivo technical suport rep to fill out a complaint form.
     
  8. Jan 9, 2012 #148 of 150
    astrohip

    astrohip Well-Known Member TCF Club

    10,064
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    Jan 6, 2003
    Houston &...
    I prefer the new FF. I used to sometimes jump past 3X to 4X when I didn't mean to. Now it locks in. I always pressed PLAY to stop the FF.
     
  9. sender_name

    sender_name I remember XM 202!

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    Feb 11, 2005
    Northboro Ma
    ha...I have had this FF problem forever with NBCHD and NESNHD...I like to watch my Bruins Hockey in 1xff and it's been horrible lately...I just never bothered to search it out because I knew it would be some sort of encoding/bit stream/garbldeygock error..
     
  10. rambler

    rambler Member

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    Dec 3, 2005
    This sucks. Tivo HD won't advance quicker using the first FF (on movies transferred from my PC). Tivo Premiere won't show captions in first FF, nor will it advance quicker using the first FF (on movies transferred from my PC).
     

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