Follow-up on this topic after talking with TIVO support today. Like everyone else who tried to call TIVO on this issue, the first person I talked with had no knowledge of this problem. I insisted on talking with a supervisor, and a different person was placed on the phone and he was immediately aware of this problem and offered a explanation. He said that this problem is caused by variations in the digital stream and encoding that for some signals prevents from working properly the normal algorithm that the software uses to provide the first FF speed (which is supposed to be 2X speed). He said TIVO has been aware of this for a very long time, and they have tried several software mods to correct it but they have not eliminated the problem. He said they still continue to work this issue, but have no timetable for a possible fix. I commented to him that there are many others with this problem, and he indicated that of the total TIVO population of customers out there only a small fraction actually experience this problem, as some users apparently don't have the issue. He said that such things as cable company encoding differences, signal strength, line length to hubs, etc all play into the problem. His explanation as to why there is nothing on the TIVO website about this is because "it is not TIVO policy to post bugs in the FAQ section", and that a relatively small portion of their customer base have the issue. For me that reason is misguided to say the least. I strongly suggested him that it would be much better for TIVO to post something about this so that those customers who ARE having the problem would at least understand why it is happening, and might be somewhat satisfied to know that TIVO recognizes the problem and might continue to work to correct it. I made him aware that it is MUCH WORSE to try to pretend the problem doesn't exist and instead better post what they know. My suggestion to others is to call TIVO and ask for a ticket to be opened on this issue for them to be submitted to "level 2". That way maybe if there is enough documentation in their system they will make a renewed attempt at correcting the issue. A comment was made by the supervisor that he thought the Premier machines did not have this problem. I let him know that according to at least one post in this thread they do. Of course now that I think about it, if TIVO thinks Premier machines work fine, why haven't they taken that knowledge to help them make changes to Series 3 to correct it on those machines as well....?