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Sound problem with Netflix/Tivo HD

Discussion in 'TiVo Help Center' started by Playloud, Dec 8, 2008.

  1. Jan 1, 2010 #141 of 161
    javabird

    javabird Active Member

    1,053
    2
    Oct 12, 2006
    Seattle
    Thanks for posting this. I've been holding off trying Netflix because I'm using Wifi and I heard there were so many problems.
     
  2. Feb 7, 2010 #142 of 161
    emkorial

    emkorial New Member

    55
    0
    Jan 7, 2009
    So I need to retract my previous statement. I switched the plasma to component inputs, and the problem was still there. No change at all.
     
  3. Apr 8, 2010 #143 of 161
    Trauma_Hound

    Trauma_Hound New Member

    1
    0
    Mar 6, 2008
    Seeing this with a Vizio TV. I can't believe it hasn't been fixed.
     
  4. gryphonav

    gryphonav New Member

    3
    0
    Apr 17, 2010
    I don't know if this qualifies as a solution, but here's some info: I have a Series 3 HD Tivo ($800 version) Pioneer Plasma, and am routing the HDMI to its media box, and the audio to a Pioneer Elite receiver via an optical cable. Previously, I had component video being routed through the receiver and wasn't using HDMI at all. This effectively eliminates HDMI as a culprit.

    I get the chipmunk sound when watching downloaded content (cnet) and apart from the problem resolving itself without my intervention (rare), I find it necessary to pull the power cord from the wall/Tivo to perform a hard reset. This ALWAYS works. However, I must confess that I've never had that particular problem with Netflix content. My problem with Netflix content has to do with freezing up and locking me out. I suspected my 500GB external expansion drive, but it sounds more ominous, now. Speaking in person to a Tivo rep (I'm an A/V integrator) they claim to have never heard of this problem. I'll escalate this through my channels and see if I can't get a better answer for everyone.
     
  5. gryphonav

    gryphonav New Member

    3
    0
    Apr 17, 2010
    I don't know if this qualifies as a solution, but here's some info: I have a Series 3 HD Tivo ($800 version) Pioneer Plasma, and am routing the HDMI to its media box, and the audio to a Pioneer Elite receiver via an optical cable. Previously, I had component video being routed through the receiver and wasn't using HDMI at all. This effectively eliminates HDMI as a culprit.

    I get the chipmunk sound when watching downloaded content (cnet) and apart from the problem resolving itself without my intervention (rare), I find it necessary to pull the power cord from the wall/Tivo to perform a hard reset. This ALWAYS works. However, I must confess that I've never had that particular problem with Netflix content. My problem with Netflix content has to do with freezing up and locking me out. I suspected my 500GB external expansion drive, but it sounds more ominous, now. Speaking in person to a Tivo rep (I'm an A/V integrator) they claim to have never heard of this problem. I'll escalate this through my channels and see if I can't get a better answer for everyone.
     
  6. gryphonav

    gryphonav New Member

    3
    0
    Apr 17, 2010
    I don't know if this qualifies as a solution, but here's some info: I have a Series 3 HD Tivo ($800 version) Pioneer Plasma, and am routing the HDMI to its media box, and the audio to a Pioneer Elite receiver via an optical cable. Previously, I had component video being routed through the receiver and wasn't using HDMI at all. This effectively eliminates HDMI as a culprit, but does not exclude digital optical. Unsure if analog audio is unaffected.

    I get the chipmunk sound when watching downloaded content (cnet) and apart from the problem resolving itself without my intervention (rare), I find it necessary to pull the power cord from the wall/Tivo to perform a hard reset. This ALWAYS works. However, I must confess that I've never had that particular problem with Netflix content. My problem with Netflix content has to do with freezing up and locking me out for an extended period of time (I usually give up). I suspected my 500GB external expansion drive, but it sounds more ominous, now. Speaking in person to a Tivo rep (I'm an A/V integrator) they claim to have never heard of this problem. I'll escalate this through my channels and see if I can't get a better answer for everyone.
     
  7. Jul 5, 2010 #147 of 161
    massonal

    massonal New Member

    9
    0
    Apr 1, 2006
    St. Charles...
    Having experienced the chipmunk sound forever, when I tried streaming video today, the problem seems to have gone away. Not sure if this was solved with a recent update or not....anyone got any clues? I have a Sharp AQUOS LC-46D64U connected via HDMI.

    Art Masson
    St. Charles, IL
     
  8. Aug 5, 2010 #148 of 161
    BeijaflorCA

    BeijaflorCA New Member

    2
    0
    Aug 5, 2010
    Hello. After speaking to a Netflix rep and Googling this website (to confirm I wasn't only one with the "chipmunk" issue), I think we've figured out the problem: When Tivo tries to stream a standard-quality movie from Netflix to an HDTV, there is sound distortion over the HDMI cable. Some movies would stream without issue and, going over my own Queue, we realized that those have been the ones "available in HD". The ones not available in HD, however, are being distorted.

    If anyone knows of a way to change the settings on an HDTV to allow for proper streaming of "standard definition" over HDMI -- or whether it's not possible at all -- please let me know.

    I recommend that all Tivo users experiencing this problem try that "fix" -- stream anything marked as "Available in HD", and see if the "chipmunk issue" goes away. Then call or email Tivo and Netflix to demand either a fix or a warning.

    Relieved It's Not Just Me,

    BeijaFlor :)
     
  9. Aug 6, 2010 #149 of 161
    BeijaflorCA

    BeijaflorCA New Member

    2
    0
    Aug 5, 2010
    This was Tivo Support's reply to me re: the difference between Standard and HD movies streaming from Netflix. Anyone experiencing the same problem, please feel free to get in touch with Tivo using this S.O. number, and give them the info requested.

    "Thank you for contacting TiVo Customer Support. I apologize for any inconvenience this distorted audio may have caused and would be happy to address this for you.

    This is certainly the first we have heard of this specific issue. In order to find more about this, it would greatly help me if you could provide the following for your setup, and perhaps make me aware of the setups of others who have been encountering this issue:

    - Title of a video you are noticing this distortion in
    - Your DVR platform and software version (I know that you are using a TiVo HD DVR with software version 11.0h-01-2-652, however, it would help me if you were able to find information on other affected DVRs)
    - Type of network connection being used: DSL, Cable, etc.
    - Number of "video quality bars" the you saw at the beginning of the video

    Also, does this distortion still occur when you use different cables for audio, such as the red and white connectors of composite cables or an optical audio cable? Does this distortion still occur for those using TiVo DVRs with A/V Receivers or additional stereo systems? Knowing as much information on this bug as possible would help us be able to best report it and help you resolve it. Thank you for your time!

    100804-008578 is the reference number for this inquiry. Please refer to this number if you choose to contact us again regarding this request. In order to respond to this email, please log into your account. Replies directly to this email will not be received."
     
  10. Aug 6, 2010 #150 of 161
    Iluvatar

    Iluvatar New Member

    377
    0
    Jul 22, 2006
    If you read through the thread there are several "first times" they have heard of the issue. Some of us have reported it several times. Of course other cables work (I am using component cables as a replacement) but that is not a good permanent solution for me, that just tells me that TiVo will never fix the problem. I think its going on 2.5 - 3 yrs now? It happens on most SD content, no HD content, affects only some brands of TV's and only over an HDMI connection.
     
  11. massonal

    massonal New Member

    9
    0
    Apr 1, 2006
    St. Charles...
    I spoke too soon....the Chip-monk is back. Frankly I've given up on TIVO fixing this on my HD TIVO Box and just use my PS3 connected via HDMI to the same TV where everything works great. This is obviously not a problem TIVO is interested in fixing.
     
  12. spepin

    spepin New Member

    35
    0
    Apr 12, 2002
    I'm part of the group for the record. I actually have two identical S3 tivos that I bought at the same time from Tivo. Both are connected via HDMI to LCD HTDV's. Tivo #1 is connected to a Sharp Aquos LC52SE94U. Tivo #2 is connected to an HP SLC3760N. I definitely have the issue on the Sharp, but not at all on the HP. At first, I thought it might have been a wireless bandwidth issue, but it's still there on a wired ethernet connection. I was getting ready to do a warranty swap when i came across this thread. I'll be watching for a resolution.
     
  13. rjspring

    rjspring Member

    37
    1
    Jul 16, 2008
    I have the same TV and the same issue. I also have a 37" Sharp connected via HDMI to Tivo and optical audio to Techniques Surround Sound Receiver which exhibits no issues whatsoever. I'll be installing a new surround sound system and will be routing the audio via optical as I did with the other setup to see what happens...
     
  14. BigVBGuy

    BigVBGuy New Member

    5
    0
    Jul 1, 2006
    I just wanted to add my name to the list of affected users as well. In my case, I also have a TiVo HD connected via HDMI directly to a 32" Sharp Aquos LCD. My TiVo S3 that is connected via HDMI to a Pioneer receiver does not have any such problem. I also did not have the problem when connecting the S3 directly to the my Hitachi TV via HDMI.

    I called TiVo support about this (before finding this thread), and they directed me to contact Sharp (the maker of my TV). I am still working with Sharp to try to find a solution, but I'm not very hopeful. I'll report back if I come up with any new information.
     
  15. hybucket

    hybucket Member

    567
    8
    Nov 26, 2004
    No problems with Netflix streaming til last night....was watching episode 9 from Season 6 of MI-5 and, midway thru, there was a visual glitch and, after that, the audio was a good 5 seconds ahead of the pic. Tried others on my queue and they were fine, so maybe it was a fluke with just that episode.
    Any one else experience JUST sync problems, not fast or chipmunk-type sound?
     
  16. ohmyjosh

    ohmyjosh New Member

    8
    0
    Jul 23, 2004
    I can't believe that YEARS after the first people were complaining about this issue (an issue making the Netflix option for Tivo really unusable) it is still not fixed. I have the same chipmunk issue and I am also using HDMI cable. I'm fairly sure from reading this and other threads that I could solve the issue by downgrading my connection to Component cables - but that would be inconvenient and a pain in the neck and the Tivo should work as advertised.

    I have little faith that this will ever be fixed, but I find that fact quite sad and discouraging.

    Just add my name to the list of disgruntled folk.
     
  17. Playloud

    Playloud Member

    103
    0
    Jan 6, 2008
    As the OP for this thread, I have given up hope as well. I use my PS3 for Netflix now, which is great, but requires more electricity (since my Tivo is running 24/7 anyway.
     
  18. thonl

    thonl New Member

    19
    0
    Sep 30, 2002
    Not to kick a dead horse, but just signed up for Netflix, and I have the issue as well

    I have 2 TivoHD's. The one with the issue is connected to the same typ of 32" Sharp Aquos as the OP. The other is connected to a 61" Samsung DLP. Both are connected HDMI, though the one without the problem is going through a Denon AVR, as well.

    Since the one with the issue is in the bedroom, and doesnt really have anything else hooked up to it, I'll probably just switch it to component video/composite audio.
     
  19. jazmaan

    jazmaan New Member

    74
    0
    Aug 30, 2002
    Five years later and not only has the problem not been fixed, it hasn't even been acknowledged by those b@stids. Well I finally caved and hooked up a composite cable instead of the HDMI. The sound is now great. The picture quality is slightly less defined but I can live with that much easier than the sound of chipmunks gargling.
     
  20. jazmaan

    jazmaan New Member

    74
    0
    Aug 30, 2002
    I think you're the only person who's reported still having the issue even after switching to component cables. Did you disable the HDMI?
     

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